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Director Credit Card Customer Service Jobs in Rochester, MI

ThyssenKrupp

Credit

Southfield, MI · On-site

$60K - $70K/yr

This role ensures proper customer setup, credit risk oversight, and timely financial reporting ... Credit Card Reconciliation: Perform weekly reconciliation of credit card transactions in ...

thyssenkrupp

Credit Analyst

Southfield, MI · On-site

$60K - $70K/yr

This role ensures proper customer setup, credit risk oversight, and timely financial reporting ... Credit Card Reconciliation: Perform weekly reconciliation of credit card transactions in ...

A.E. FLEMING CO.

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Customer Service/Accounts Receivable

Warren, MI · On-site

$19 - $21/hr

Process orders Accounts receivable/overdues Order office supplies Credit card/ACH reconciling ... We sell off of our warehouse floor and do direct shipments.

New

Riverside Payments

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Customer Service Sales Associate

Detroit, MI · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

Forman Mills

406- Pontiac- Customer Service

Pontiac, MI · On-site

$13 - $17/hr

... credit and debit accurately as to Forman Mills card acceptance guidelines. • Cashier is and will ... directed by supervisors and management. • Ability to communicate effectively as it relates to ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Rochester, MI

Director Credit Card Customer Service information

See Rochester, MI salary details

$77.8K

$143.9K

$277.5K

How much do director credit card customer service jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director credit card customer service in Rochester, MI is $143,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,200.00 and $173,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Rochester, MI? For Director Credit Card Customer Service jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Rochester, MI look for? The top searched job categories for Director Credit Card Customer Service jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Director Credit Card Customer Service jobs? Cities near Rochester, MI with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 24% Part Time, 10% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $143,880 per year, or $69.2 per hour.

Credit

ThyssenKrupp

Southfield, MI • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Thyssenkrupp rating

7.6

Company rating: 7.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

229th of 538 rated manufacturers

Job description

Your responsibilities
Job Summary
The Credit / Accounts Receivable Analyst is responsible for supporting credit operations, maintaining data accuracy, and driving effective receivables management. This role ensures proper customer setup, credit risk oversight, and timely financial reporting while serving as a key liaison between credit, accounting, and system teams to support overall cash flow performance.
Job Description
Credit / Accounts Receivable Analyst
Key Responsibilities
  • Tax Management:
    Partner with master data teams to ensure customers are accurately set up and taxed correctly, including maintaining and troubleshooting Avalara and Vertex systems . Will also be responsible for coordinating with Accounting on Sales Tax Audits

  • Credit Limits & Insurance Coordination:
    Work closely with the credit team to ensure credit limits and Atradius insurance coverage are accurate and up to date. Monitor timely credit reviews and confirm appropriate insurance coverage, particularly for parent account structures.

  • Parent & Child Account Structure:
    Maintain accurate setup of parent accounts and ensure all related child accounts are properly linked and managed.

  • Non-Standard Terms Review:
    Evaluate accounts with non-standard payment terms to ensure proper approvals, business justification, and compliance with company policies.

  • Systems & Process Expertise:
    Serve as a subject matter expert (SME) for GetPaid and act as a credit representative and liaison for ERP systems, including SAP and Eniteo , supporting system enhancements, implementations, and transitions.

  • Bad Debt & Collections Oversight:
    Manage all aspects of bad debt tracking, monitoring, and reporting. Maintain bankruptcy files, file proofs of claim, perform account reconciliations, and ensure timely processing of recoveries and write-offs.

  • Monthly Reporting & Analysis:
    Prepare and analyze monthly reporting metrics including Days Sales Outstanding (DSO), AR aging, past due balances, collection effectiveness, and accounts receivable turnover. Support the accounting team with month-end closing activities.

  • Credit Card Reconciliation:
    Perform weekly reconciliation of credit card transactions in partnership with the accounting team. Act as the SME for credit card-related issues, discrepancies, and dispute resolution.

  • Unapplied Cash / Deduction

Work with credit managers, collection team and CSSO to ensure payments are getting posted timely and accurately to customer accounts and short pays/deductions are getting reviewed and resolved.
Job Compensation
$60K - $70K
Benefits Overview
We offer competitive company benefits to eligible positions, such as :
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Voluntary Wellness Programs
  • 401(k) or RRSP programs with Company Match
  • Paid Vacation and Holidays
  • Tuition Reimbursement
  • And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Disclaimer
This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com .
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com .

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