Director Credit Card Customer Service Jobs in Decatur, GA

Director, Credit Risk & Analytics

About this job

As the captive lender behind the nation's largest used-car retailer, CarMax Auto Finance (CAF) is the leader in making car financing simpler, fairer, and more transparent - empowering customers across the credit spectrum to unlock affordability and drive away in the dream vehicle.

The Director of Credit Risk & Analytics owns the analytical engine behind that business. This is a builder's seat as much as an operator's. CAF is investing in our decisioning platform, our data infrastructure, and our use of alternative data - and we're looking for a leader who can both run the function with discipline and reshape it for what comes next.

You will spend your time

• Setting originations strategy across credit policy, consumer pricing, fraud, and decisioning - balancing growth, risk-adjusted return, and customer experience
• Evolving originations capabilities to further expansion into full-spectrum lending, through technology, alternative-data, and analytics.
• Owning P&L responsibilities by developing forecast models and successfully steering the business to navigate a highly dynamic environment
• Building and leading a world-class analytical team - hiring exceptional talent, developing manager-level leaders, and creating an environment where analysts do their best work
• Influencing executive decision-making with data-grounded recommendations, and serving as a thought partner to CAF and CarMax senior leadership

What you will need to succeed

We're looking for a player-coach who builds and develops talent, holds a high bar on analytical rigor, and brings genuine curiosity about how new data, new techniques, and new business models can change what's possible in auto lending. Given the breadth of the role, this leader will need to earn trust quickly with executives, cross-functional partners, and other key stakeholders.

To be eligible

• Bachelor's degree in mathematics, statistics, finance, economics, a related field, or equivalent experience; Master's degree preferred
• 8-10 years of proven credit policy and/or credit risk management experience (or equivalent) across multiple functional areas or products, including experience managing analysts and managerial staff; strong knowledge of financial services preferred
• Strong conceptual thinking skill to design and manipulate complex mathematical models to explain and predict business metrics, and to analyze complex data to draw conclusions and make business recommendations
• Ability to convert vague business objectives into concrete analysis tasks and lead a team to tackle them systematically
• Ability to inspire and lead analytical teams to effectively design and execute strategies that meet business goals and objectives

Bonus points for

• Advanced degree in a quantitative discipline (engineering, math, statistics, operations research, economics, physics, etc.)
• Prior leadership experience in auto finance, consumer lending, and/or fintech
• Hands-on familiarity with machine learning and alternative data in a lending context
• Working proficiency in SQL, Python or R, and modern data / BI tooling (Snowflake, Tableau, etc.)

Work Location and Arrangement:

This role will be based out of the CarMax Auto Finance office (Kennesaw, GA).Associateswillworkonsite4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship willnotbe considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Ouramazing team of more than 25,000 associates work together to deliver iconic customerexperiences.Alongthe way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, age, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.