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Director Credit Card Customer Service Jobs in Decatur, GA

Business Card Product Director

Atlanta, GA · Hybrid

$224K - $235K/yr

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. Strong financial acumen and ...

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. * Strong financial acumen ...

Business Card Product Director

Atlanta, GA · Hybrid

$224K - $234K/yr

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. * Strong financial acumen ...

... customers across the credit spectrum to unlock affordability and drive away in the dream vehicle ... knowledge of financial services preferred * Strong conceptual thinking skill to design and ...

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Director Credit Card Customer Service information

See Decatur, GA salary details

$82.5K

$152.6K

$294.4K

How much do director credit card customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director credit card customer service in Decatur, GA is $152,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $183,600.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, GA?

The most popular types of Credit Card Customer Service jobs in Decatur, GA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, GA?

For Director Credit Card Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, GA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, GA with the most Director Credit Card Customer Service job openings:

Infographic showing various Director Credit Card Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $152,615 per year, or $73.4 per hour.

Director, Credit Analytics (Account Management)

Corpay

Atlanta, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New


Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers


Job description

Director, Credit Analytics

Copay is looking to hire a Director, Credit Analytics within our Risk division. This position falls under our North American Fuel line of business and is located in Atlanta, GA. In this role, you will be responsible for increasing revenue, reducing bad debt, and improving customer retention on our portfolio of over 150,000 customers. Working closely with cross-functional stakeholders, you will play a pivotal role in delivering on our mission. We are looking for a candidate with strong leadership skills, business acumen, and deep technical and analytical skills to lead a team of analysts to uncover actionable insights. You will report to the Sr. Director of Credit Analytics, who in turn reports to the Chief Risk Officer of US Risk. This position will manage 2-3 analysts on-shore or off-shore, and we are looking for the candidate to be based in Atlanta in person at our Buckhead office, approximately three to four days per week. You will report directly to the Senior Director of Account Management.

As a Director, Credit Analytics, you will be expected to work in an onsite environment. Copay will set you up for success by providing:

  • Assigned workspace in Atlanta, GA
  • Company-issued equipment

The responsibilities of the role will include:

  • Rebuild and Launch a New ML Model: Identify weaknesses and performance limitations in the existing account mgmt. model and led a team of internal risk analysts and external data scientists in rebuilding the account management ML model. This enables enhanced performance and accuracy while expanding its application to new programs such as early life monitoring, bad debt reduction, and revenue-generating initiatives.
  • Control Bad Debt through Comprehensive Tightening Actions: Develop and execute a multi-phase and ongoing monthly account mgmt. strategy to reduce exposure for high-risk accounts. Through detailed analysis and targeted tightening actions, delinquency rates and write-offs were reduced. It also balanced revenue goals by addressing net revenue-negative accounts and maintaining portfolio health while mitigating credit risk.
  • Improve Customer Retention with New Credit Policies: Propose, implement, and automate both proactive and customer-initiated credit limit increase programs to reduce customer attrition. These initiatives aligned portfolio health with business objectives and kept losses within approved budgets. Collaborated with credit operations and trained manual review team to streamline customer requests and workflows, resulting in faster processing times, improved customer experiences, and reduced operational bottlenecks.
  • Increase Revenue Through Targeted Strategy: Beyond traditional revenue-generating programs like CLI, leverage data-driven analysis to identify opportunities for increasing total customer spend by adjusting delinquency lock timing based on past behavior, risk level, and future revenue potential. Lead "test and learn" campaigns and A/B testing to validate key hypotheses, laying the groundwork for future strategic initiatives.
  • Enhance Efficiency Through Reporting and Automation: Streamline existing reports, develop new KPIs, and create Tableau dashboards for senior leadership, enabling easier monitoring of portfolio health and early identification of abnormal patterns of elevated risk. Automate reporting and data pulls using Alteryx, significantly improving work efficiency and decision-making capabilities.

Traits we seek in our next Director of Credit Risk Analytics:

  • Ownership Mindset: Treat the company as your own, exhibiting high initiative and a passion for improving the customer experience, driving revenue growth, and maximizing shareholder returns.
  • Leadership: Be humble yet driven. Speak your truth, but recognize the importance of how you communicate. Acknowledge mistakes and seek help when needed to keep the team moving forward.
  • Team Building: Demonstrate collaborative leadership by establishing trust, positively influencing others, and communicating clearly. Be someone who delivers on promises.
  • Hands-On: This is a "player-coach" role. You should be comfortable writing SQL code, setting up Excel forecasting files, and creating meaningful PowerPoint presentations that deliver persuasive recommendations.
  • Business Acumen: Think strategically, prioritize effectively, and execute tactically to deliver short-, medium-, and long-term results.

Qualifications & Skills:

  • Bachelor's or Master's Degree in a quantitative field (e.g., Mathematics, Data Science, etc)
  • 8+ years of experience working with large data sets, with exceptional hands-on proficiency in analytics software (e.g., SAS/SQL, Python, and Alteryx).
  • 6+ years of experience in credit risk strategy or analytics, preferably within the SMB charge card space.
  • Strong attention to detail, highly motivated, self-driven, with a proven ability to deliver polished and accurate work within a short turnaround time.

Benefits & Perks:

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.


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