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Director Credit Card Customer Service Jobs in Decatur, GA

Huntington

Business Card Product Director

Atlanta, GA · Hybrid

$224K - $234K/yr

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. * Strong financial acumen ...

Huntington

Business Card Product Director

Atlanta, GA · Hybrid

$155K - $255K/yr

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. * Strong financial acumen ...

Huntington

Business Card Product Director

Atlanta, GA · Hybrid

$224K - $235K/yr

Work with design and tech teams to enhance customer experience and digital engagement for credit ... Deep knowledge of business credit card products and financial services. Strong financial acumen and ...

Carmax

Director, Credit Risk & Analytics

Kennesaw, GA · On-site

$148K - $237K/yr

... customers across the credit spectrum to unlock affordability and drive away in the dream vehicle ... knowledge of financial services preferred * Strong conceptual thinking skill to design and ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, GA

Director Credit Card Customer Service information

See Decatur, GA salary details

$82.5K

$152.6K

$294.4K

How much do director credit card customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director credit card customer service in Decatur, GA is $152,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $183,600.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, GA?

The most popular types of Credit Card Customer Service jobs in Decatur, GA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, GA?

For Director Credit Card Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, GA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, GA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $152,615 per year, or $73.4 per hour.

Senior Credit Risk & Strategy Analyst Credit Card Strategy

Atlanticus Holdings Corporation

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

Senior Credit Risk & Strategy Analyst - Credit Card Strategy
When you join Atlanticus, you become a member of a fast-growing, mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset, we encourage entrepreneurial thinking to empower our customers toward financial well-being.
Atlanticus™ technology enables bank, retail, and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare, private label credit and general-purpose credit cards marketed through our omnichannel platform, including retail point-of-sale, healthcare point-of-care, direct mail solicitation, digital marketing, and partnerships with third parties. Additionally, through our Auto Finance subsidiary, Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.
Office Locations available for this role include
  • Wilmington, DE - Near the Riverfront, offering rich history, dining, entertainment, and shopping. With direct access to I-95, Amtrak, and SEPTA, employees enjoy flexible living options.

Work Culture
We foster a collaborative, innovative environment where everyone contributes to building something meaningful. You'll be empowered to lead, grow, and make an impact.
The Role
At Atlanticus, we're redefining how responsible credit can empower consumers. As a Senior Credit Risk & Strategy Analyst, you'll combine analytical rigor with business strategy to drive growth and profitability across our credit card portfolio. You'll take on complex, cross-functional challenges spanning credit risk, marketing optimization, customer experience, and financial performance - all while helping shape Atlanticus's next stage of growth.
Because Atlanticus is a fast-growing company, you'll have broader ownership, greater visibility, and more flexibility than at larger institutions. Analysts here are not confined to narrow lanes - you'll own your analyses end-to-end, partner directly with senior leaders, and see your work influence major strategic decisions.
What You'll Do
  • Solve complex business problems: Partner with teams across Credit, Marketing, and Finance to develop data-driven strategies that balance growth, profitability, and customer outcomes.
  • Own analytical initiatives end-to-end: Frame key business questions, design analyses, extract and synthesize data using SQL, SAS, and Python, and translate insights into actionable recommendations.
  • Drive credit strategy and performance: Evaluate acquisition, underwriting, and line management strategies to optimize risk-adjusted returns and portfolio health.
  • Support marketing efficiency: Analyze campaign performance, segmentation, and targeting to improve acquisition economics and customer engagement.
  • Contribute to financial planning: Forecast P&L impacts, monitor portfolio trends, and partner with Finance to inform investment and growth decisions.
  • Influence with insight: Present findings to senior leaders, using data storytelling to drive alignment and decision-making across teams.
  • Innovate in a startup-minded culture: Identify opportunities to improve processes, test new ideas, and help shape a growing analytics organization.

You're a great fit if you have
  • Bachelor's degree in a quantitative or analytical field (e.g., Mathematics, Economics, Finance, Statistics, Engineering, or Data Science).
  • 4-6 years of experience in financial analytics, consulting, or business strategy (preferably within financial services or unsecured consumer lending products).
  • Proficiency in SQL & Excel; experience with Python, R, or similar analytical tools.
  • Strong problem-solving, quantitative, and critical-thinking skills.
  • Possess credit card financial modeling skills with understanding of P&L interdependence and profitability drivers.
  • Excellent communication skills with the ability to influence cross-functional stakeholders.
  • Experience with balance build initiatives such as purchase promotional rates and balance transfers.

Preferred
  • Master's degree in a quantitative or business discipline.
  • Experience in credit cards, lending, or other data-rich consumer finance businesses.
  • Familiarity with experimentation (A/B testing), marketing analytics, portfolio management or financial analytics.
  • Experience building dashboards and visualizations (Tableau, Power BI).
  • Comfort working in fast-paced, high-growth environments where priorities evolve quickly.
  • Experience with credit card rewards programs, including rewards economics, customer engagement strategies, or loyalty program optimization.

Why You'll Love Working Here
This isn't just a job, it's a place to lead, grow, and thrive. If you believe in your skills and drive, we'll provide the resources and support to help you succeed.
  • Broad Impact: Work across credit, marketing, and finance to drive holistic business outcomes.
  • Ownership: Enjoy end-to-end responsibility and autonomy to shape strategy, not just report on it.
  • Entrepreneurial Culture: Be part of a nimble, innovative team where ideas move quickly from concept to execution.
  • Visibility: Collaborate directly with senior leaders, contributing to key portfolio and growth decisions.
  • Learning and Growth: Develop diverse analytical skills while deepening your understanding of how a credit card business runs.

Benefits include
  • Generous PTO and holiday schedule
  • 401(k) with company match
  • Employee stock purchase plan
  • Ongoing training (lunch & learns, financial and health webinars)
  • Team volunteer outings

Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.

Apply