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Director Credit Card Customer Service Jobs in Decatur, GA

FleetPride

Service Writer

Rex, GA · On-site

Answer telephones, direct calls and take messages. * Obtain authorization for all credit card ... Proven customer service * Ability to sell FleetPride products and Services Working Conditions The ...

FleetPride, Inc.

Service Writer

Ellenwood, GA · On-site

Answer telephones, direct calls and take messages. * Obtain authorization for all credit card ... Proven customer service * Ability to sell FleetPride products and Services WORKING CONDITIONS WORK ...

FleetPride

Service Writer

Ellenwood, GA · On-site

Answer telephones, direct calls and take messages. * Obtain authorization for all credit card ... Proven customer service * Ability to sell FleetPride products and Services WORKING CONDITIONS WORK ...

Staff Zone/Select People

Credit and Collection Specialist

Roswell, GA · On-site

$20.50 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Process Epayments and credit card payments from customers * Ongoing credit and collections training ... Self-directed with the ability to work independently with little or no supervision. * Efficient in ...

New

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are ... Answer basic product questions, provide store information, and direct Customers to specific store ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.25 - $18.50/hr

Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are ... Answer basic product questions, provide store information, and direct Customers to specific store ...

PGA TOUR Superstore

Customer Service Associate

Roswell, GA · On-site

$13.75 - $18.75/hr

Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are ... Answer basic product questions, provide store information, and direct Customers to specific store ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Stockbridge, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mcdonough, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising ...

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Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, GA

Director Credit Card Customer Service information

See Decatur, GA salary details

$82.5K

$152.6K

$294.4K

How much do director credit card customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director credit card customer service in Decatur, GA is $152,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $183,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, GA?

The most popular types of Credit Card Customer Service jobs in Decatur, GA are:

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, GA?

For Director Credit Card Customer Service jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, GA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, GA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $152,615 per year, or $73.4 per hour.

Service Writer

FleetPride

Rex, GA • On-site

Other

Posted 9 days ago

FleetPride rating

7.5

Company rating: 7.5 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

123rd of 368 rated vehicle maintenance

Job description

FleetPride Service Writer

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry.

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

Duties & Responsibilities

  • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
  • Support Service Manager and Technicians with daily needs.
  • Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using Google Sheets, Excel spreadsheet.
  • Determine the status of the customer account and any payment needs prior to scheduling the work.
  • Answer telephones, direct calls and take messages.
  • Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Estimate, schedule and invoice repairs in a knowledgeable manner
  • Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
  • Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Responsible for cash drawer/petty cash.
  • Maintain a clean and organized office area.

Education & Training

  • High school diploma

Knowledge & Experience

  • This requires a firm mechanical understanding of trucks and trailers.
  • Average PC skills are required.
  • G-Suite, Excel, Word preferred.

Skills & Abilities

  • The ability to communicate the work performed in a knowledgeable and detailed manner.
  • Strong written and verbal communication.
  • Proven customer service
  • Ability to sell FleetPride products and Services

Working Conditions

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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