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Director Credit Card Customer Service Jobs in Decatur, GA

Home Depot

SR ANALYST CREDIT SVCS

Atlanta, GA · On-site

Responsible for preparing annual private label credit card budget for all products and business ... Credit Services or Manager Credit Services * This position has no Direct Reports. Travel ...

DSV Air & Sea

Customer Service Agent

Lithia Springs, GA

$14.25 - $19.25/hr

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...

DSV A/S

Customer Service Supervisor

Lithia Springs, GA · On-site

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...

Pivot Parking LLC

CUSTOMER SERVICE REP/ATTENDANT

Atlanta, GA · On-site

$15.50 - $21/hr

Job Summary: The Parking Customer Service Representative plays a crucial role in delivering ... • Process credit card payments, cash transactions, and validation vouchers using designated ...

DSV A/S

Customer Service Agent

Lithia Springs, GA · On-site

$14.25 - $19.25/hr

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...

DSV A/S

Customer Service Agent

Lithia Springs, GA

$14.25 - $19.25/hr

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...

Omnissa

Director Enterprise Customer Service

Atlanta, GA · On-site

$148K - $197K/yr

Omnissa is seeking a Director to lead it's Customer Service organization through a major transformation. This role focuses on rebuilding management, upskilling teams, improving customer relationships ...

Amerivet

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... directing more complex questions to the medical team Demonstrate empathy in all interactions ... credit card payments, digital payments, financing options, and insurance claims Maintain organized ...

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All JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, GA

Director Credit Card Customer Service information

See Decatur, GA salary details

$82.5K

$152.6K

$294.4K

How much do director credit card customer service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director credit card customer service in Decatur, GA is $152,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,000.00 and $183,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, GA? The most popular types of Credit Card Customer Service jobs in Decatur, GA are:
What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, GA? For Director Credit Card Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Decatur, GA look for? The top searched job categories for Director Credit Card Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Credit Card Customer Service jobs? Cities near Decatur, GA with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 13% Part Time, 12% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $152,615 per year, or $73.4 per hour.
Retail Customer Service Specialist

Retail Customer Service Specialist

Dick's Sporting Goods

Kennesaw, GA • On-site

$15 - $17.50/hr

Part-time

Posted 12 days ago

Dick's Sporting Goods rating

6.5

Company rating: 6.5 out of 10

Based on 1,132 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

  • Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

  • Serve as primary customer service provider at the front end and liaison between customers and management.

  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

  • Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

  • Take an all-hands-on-deck approach to support the team across the store.

  • Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

QUALIFICATIONS:

  • Prior retail sales, cashier, or customer-focused experience preferred.

  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

  • Ability to work extended periods of time (up to 4 hours) standing or walking.

  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

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