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Director Credit Card Customer Service Jobs in Decatur, AL

AAFES

Roving Store Worker (Mixed)

Redstone Arsenal, AL · On-site

$18.36/hr

... credit card, and check transactions. * May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service * Provides a high level of customer ...

New

Exchange

Roving Store Worker (Mixed)

Redstone Arsenal, AL

$15.25 - $18.75/hr

... credit card, and check transactions. * May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service * Provides a high level of customer ...

New

The Exchange

Roving Store Worker (Mixed)

Redstone Arsenal, AL · On-site

$15.25 - $18.75/hr

... credit card, and check transactions. * May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service * Provides a high level of customer ...

New

The Exchange

Roving Store Worker (Mixed)

Redstone Arsenal, AL

$15.25 - $18.75/hr

... credit card, and check transactions. * May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service * Provides a high level of customer ...

New

The Exchange

Roving Store Worker (Mixed)

Redstone Arsenal, AL · On-site

$15.25 - $18.75/hr

... credit card, and check transactions. * May establish new customer accounts, process refunds, and perform other transactional duties as directed. Customer Service * Provides a high level of customer ...

New

Riverside Payments

Be Seen First

Customer Service Sales Associate

Huntsville, AL · On-site

$75K - $95K/yr

Help local business owners save money on their credit card processing! * Prospect leads thru a ... Customer service background (preferred) * Self driven, upbeat, outgoing individuals! * All levels ...

Floor & Decor

Customer Service Associate

Madison, AL

$15/hr

Follow established cash, check and credit card acceptance procedures. * Answer the telephone ... Customer service experience * Potential travel to other stores for support. W orking Conditions ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, AL

Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL?

For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, AL look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.

Roving Store Worker (Mixed)

Redstone Arsenal, AL • On-site

Army & Air Force Exchange Service
Wholesale • 10K+ employees
Learn more about Army & Air Force Exchange Serviceexternal

$15.25 - $18.75/hr

Full-time

Posted 2 days ago

New

Army & Air Force Exchange Service rating

6.0

Company rating: 6.0 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

Job description

Food Preparation & Service
  • Operates ovens, roller grills, and similar kitchen equipment in environments where established procedures are followed and no cooking skills are required.
  • Heats, assembles, and prepares food items to support heat-and-eat and Quick Service Restaurant (QSR) operations.
  • Ensures condiments and complimentary food items are stocked and available during service periods.
  • Stocks grab-and-go and quick-heat items as needed.
  • Maintains sanitation and cleanliness standards in food preparation areas, service areas, and on all equipment utilized.
Stocking & Inventory Control
  • Transports merchandise from the stockroom to the sales floor and replenishes stock in a neat and presentable manner, following established instructions.
  • Conducts periodic inventory counts.
  • Reports out-of-stock, slow-moving, defective, or damaged merchandise to management.
  • Performs random price verification checks and initiates corrective actions as instructed.
  • Stocks food, beverage, and retail supplies before service periods and replenishes inventory throughout shifts.
  • Assists in maintaining accurate and up-to-date retail shelf labels.
Cash Handling & Administrative Duties
  • Maintains required documentation, including returned inventory logs, daily cash reports, and other related records.
  • Operates cash registers and other point-of-sale (POS) equipment.
  • Processes sales transactions, accepts payments, makes change, and handles cash, credit card, and check transactions.
  • May establish new customer accounts, process refunds, and perform other transactional duties as directed.
Customer Service
  • Provides a high level of customer satisfaction through consistent and exceptional service.
  • Greets customers promptly upon contact or line of sight.
  • Actively listens to customer needs and provides solutions to enhance satisfaction and loyalty.
  • Builds trust and fosters a welcoming environment that supports a personalized customer experience.
  • Resolves customer concerns at the lowest possible level and communicates obstacles to management when necessary.
Sales Promotion
  • Actively promotes the benefits of the Military Star Credit Card to customers to drive sales growth and increase customer loyalty.
  • Compliance & Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all applicable directives, policies, and procedures.
  • Actively supports and implements Equal Employment Opportunity (EEO) laws and programs within the Exchange.
  • Assumes other related responsibilities as assigned.

What Army & Air Force Exchange Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Army and Air Force Exchange logo

About Army and Air Force Exchange

Sourced by ZipRecruiter

The Army and Air Force Exchange is a unique entity within the retail industry, providing goods and services to military personnel. Headquartered in Dallas, Texas, the company has been serving the U.S armed forces since 1895. The organization operates thousands of facilities worldwide, including department stores, convenience stores, restaurants, movie theaters, and an e-commerce site, shopmyexchange.com. Serving millions of active-duty military members, reservists, retired service members, and their family, the Exchange is committed to the core values of family serving family, respect everyone, courage to use good judgment, and passion for their customers.

Industry

Wholesale

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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