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Director Credit Card Customer Service Jobs in Decatur, AL

Follow established cash, check and credit card acceptance procedures. * Answer the telephone ... Customer service experience * Potential travel to other stores for support. W orking Conditions ...

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Customer Service Representative

Madison, AL · On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Customer Service Associate

Huntsville, AL

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Jul 11, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, AL? The most popular types of Credit Card Customer Service jobs in Decatur, AL are:
What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL? For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs? Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.
Customer Service Sales Associate

Customer Service Sales Associate

Riverside Payments

Huntsville, AL • On-site

$75K - $95K/yr

Contractor

This job post has expired today. Applications are no longer accepted.


Job description

Who we are:

What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Customer Service & Sales Associates to accomplish what they set out to do.

Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Customer Service & Sales Associate team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.

What we do:

Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.

We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!

Customer Service & Sales Associate Expectations:

  • Help local business owners save money on their credit card processing!
  • Prospect leads thru a combination of warm leads and referrals
  • Attend appointments set by marketing and pitch Riverside’s products and services
  • Follow Riverside’s proven sales methods to negotiate and close new deals
  • Check in with National Sales Managers for support in closing new accounts and to receive additional training
  • Follow up with leads and move them thru the sales funnel
  • Attend ongoing trainings to enhance sales skills
  • Attend AM conference calls to learn about daily bonuses and prizes
  • Remote work - from home (10%) and field sales work (90%)

Customer Service & Sales Associate Qualifications`:

Looking for sales Candidates who are self driven, upbeat and outgoing. We are hiring immediately for team players who are willing to learn!

  • Customer service background (preferred)
  • Self driven, upbeat, outgoing individuals!
  • All levels of sales experience accepted, some sales experience preferred but not required!
  • Ability to network/self-market to gain self-generated leads.
  • We are looking for those with great time management, positive mindset, communication, and integrity; we can teach you the rest!

Customer Service & Sales Associate Position Perks:

There is extensive training for the Customer Service & Sales Associate position. Riverside's National Sales Managers are also there to guide you during appointments and in reviews. Our motto is Together We Rise so we strive to help you be the best so we can all succeed together

  • 1099 Sales Associates are commission based with uncapped earnings!
  • YOU create your own schedule.
  • Weekly draw available.
  • Residual Income.
  • Recruiting bonuses & Referral Program
  • Train from home over video conference calls.
  • Remote meetings/conference calls from home and field sales work.
  • Production bonuses earned weekly.
  • $75k-95k earned yearly, with top performers making 100k +.
  • Travel expenses compensated.
  • Advancement opportunities to Territory Manager and National Sales Manager.
  • Gas reimbursement.

Riverside Payments encourages applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. Riverside Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability or genetics. In addition to federal law requirements, Riverside Payments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Description

Who we are:
What are you working for? Sure, most people work for money, but beyond that. Is it stability? Is it so you can afford that new home? Maybe there is looming debt that needs to be paid, or maybe you’re looking to grow your retirement. Whatever it is you’re working for, be it money or some larger goal, Riverside Payments has developed the system and provided the tools to thousands of Account Executives to accomplish what they set out to do.
Welcome to the Riverside Family. Working with us is not just another sales job. We’re changing our community and want you to be a part of our Account Executive team. We’ll set you up for success and be there with you every step of the way. Come as you are, bring the energy and get rewarded. We will take care of the rest.
What we do:
Riverside Payments is one of the largest and fastest growing merchant services companies in the nation. We give businesses the ability to accept debit and credit cards as a form of payment. From providing the equipment to processing the transactions, we provide businesses the ability to accept credit cards and allow them to compete in today’s changing marketplace. We do this all while saving them money on every transaction that they run.
We are determined to grow our organization and we are hiring immediately for good candidates. With a team that operates with a foundation built on family, community, teamwork, positivity and dedication we are committed to your success. If this sounds like the future you can picture yourself living, send us your resume' today for a chance to tell us why you believe you will be a great asset to join our diverse and dynamic team!