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Director Credit Card Customer Service Jobs in Decatur, AL

Floor & Decor

Customer Service Associate

Madison, AL

$15/hr

Follow established cash, check and credit card acceptance procedures. * Answer the telephone ... Customer service experience * Potential travel to other stores for support. W orking Conditions ...

Farmers Home Furniture

Credit Assistant

Arab, AL · On-site

Leads assigned staff, processing employee concerns and problems, directing work, , disciplining ... Logs customer service requests into PQA and schedules merchandise repairs for customers. * Assist ...

Farmers Home Furniture

Credit Assistant

Arab, AL · On-site

Leads assigned staff, processing employee concerns and problems, directing work, , disciplining ... Logs customer service requests into PQA and schedules merchandise repairs for customers. * Assist ...

Farmers Home Furniture

Credit Assistant

Arab, AL · On-site

Leads assigned staff, processing employee concerns and problems, directing work, , disciplining ... Logs customer service requests into PQA and schedules merchandise repairs for customers. * Assist ...

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

Towerloan

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, AL

Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Jul 31, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, AL? The most popular types of Credit Card Customer Service jobs in Decatur, AL are:
What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL? For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Decatur, AL look for? The top searched job categories for Director Credit Card Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs? Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.

Customer Service Associate

Floor & Decor Holdings, Inc.

Huntsville, AL • On-site

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

210th of 729 rated retailers

Job description

Base Pay
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.
Purpose:
As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. Full-Time and Part-Time Positions Available.
Qualities we look for:
  • Friendly and enthusiastic
  • Entrepreneur and hard-working
  • Honest and accountable

Essential Job Functions:
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
  • Provide above and beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Act and work in a manner consistent with the company's core values.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag and display merchandise as required.
  • Be able to create price tags and merchandise signs.

Minimum Eligibility Requirements:
  • Must be 18 years or older
  • Knowledge of basic math skills
  • Customer service experience
  • Potential travel to other stores for support.

Working Conditions (travel & environment)
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements
  • Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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