ZipRecruiter

Log In

1

Director Credit Card Customer Service Jobs in Decatur, AL

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Towerloan

Customer Service Representative

Decatur, AL

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Industrial Casing Corporation - Northern Alabama

Be Seen First

Customer Service Coordinator

Decatur, AL · On-site

$50K - $55K/yr

Managing billing accuracy, pricing updates, credits, rebates, and related documentation * Coordinating customer audits, onsite visits, and follow-up action items * Driving follow-up and ...

Walgreens

Customer Service Associate

Huntsville, AL

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

BestWay Rent To Own

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. · Be proficient at the Credit and Sales Minutes. · Build great customer relationships by utilizing communication and service skills to ensure customer ...

Bestway Rental

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. • Be proficient at the Credit and Sales Minutes. • Build great customer relationships by utilizing communication and service skills to ensure customer ...

Walgreens

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

bestway

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. · Be proficient at the Credit and Sales Minutes. · Build great customer relationships by utilizing communication and service skills to ensure customer ...

Huntsville Metal

Be Seen First

Customer Service Representative / Inside Sales Representative

Huntsville, AL · On-site

$35K - $80K/yr (+ commission)

... taking credit/debit card payments QUALIFICATIONS: · Sales Acumen · Minimum one year of proven customer service experience · Computer skills such as MS office, etc. a definite asset · Clear ...

New

Huntsville Metal

Be Seen First

Customer Service Representative / Inside Sales Representative

Huntsville, AL · On-site

$35K - $80K/yr (+ commission)

... taking credit/debit card payments QUALIFICATIONS: · Sales Acumen · Minimum one year of proven customer service experience · Computer skills such as MS office, etc. a definite asset · Clear ...

New

Bestway Rental, Inc.

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. • Be proficient at the Credit and Sales Minutes. • Build great customer relationships by utilizing communication and service skills to ensure customer ...

Walgreens

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Huntsville, AL · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

bestway

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. · Be proficient at the Credit and Sales Minutes. · Build great customer relationships by utilizing communication and service skills to ensure customer ...

Walgreens Boots Alliance

Customer Service Associate

Madison, AL · On-site

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

BestWay Rent To Own

Credit Manager

Athens, AL · On-site

Must bring energy and enthusiasm to exceed customer service expectations. * Be proficient at the Credit and Sales Minutes. * Build great customer relationships by utilizing communication and service ...

previous page

Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, AL

Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL?

For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, AL look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.

Customer Service Representative

Decatur, AL • On-site

Tower Loan
Finance and Insurance • 501 - 1,000 employees
Learn more about Tower Loanexternal

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Tower Loan rating

6.9

Company rating: 6.9 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
  • Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
  • Receive and process payments in customer accounts.
  • Market to current, former, and potential customers to drive loan production.
  • Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
  • Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
  • Process loan applications and collect payments due.
  • Perform all other duties as assigned.

Required
  • High School Diploma or GED
  • Must have a valid driver's license and reliable vehicle

Preferred
  • Cash Handling, Sales, or Customer Service experience

Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
  • Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
  • Up to 3% 401(k) Match
  • Paid Time Off (16 days per year after one full year, cash back for unused time)
  • Paid Holidays
  • Annual Raises and Performance Bonuses
  • Monthly Incentive and Employee Referral Bonuses
  • Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
  • Discover more about our company and culture!
  • Read what our customers are saying about us!

What Tower Loan employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply