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Director Credit Card Customer Service Jobs in Decatur, AL

US Brick

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

This role will report directly to the Director of Operations. What you will be doing: • Provide stellar customer service, both in store and over the phone • Handle and drive counter sales of ...

WELLSTONE

Customer Service Rep

Madison, AL · On-site

$14.25 - $19.50/hr

The Customer Support Representative handles inquiries and concerns from clients, parents, and staff ... Inform Director and/or Clinical Supervisor of the need for maintenance, repairs, cleanings, and ...

bestway

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. · Be proficient at the Credit and Sales Minutes. · Build great customer relationships by utilizing communication and service skills to ensure customer ...

Bestway Rental, Inc.

Credit Manager

Decatur, AL · On-site

... exceed customer service expectations. • Be proficient at the Credit and Sales Minutes. • Build great customer relationships by utilizing communication and service skills to ensure customer ...

bestway

Credit Manager

Decatur, AL

... exceed customer service expectations. · Be proficient at the Credit and Sales Minutes. · Build great customer relationships by utilizing communication and service skills to ensure customer ...

bestway

Credit Manager

Huntsville, AL · On-site

Must bring energy and enthusiasm to exceed customer service expectations. * Be proficient at the Credit and Sales Minutes. * Build great customer relationships by utilizing communication and service ...

bestway

Credit Manager

Huntsville, AL

Must bring energy and enthusiasm to exceed customer service expectations. * Be proficient at the Credit and Sales Minutes. * Build great customer relationships by utilizing communication and service ...

Bestway Rental, Inc.

Credit Manager

Huntsville, AL · On-site

Must bring energy and enthusiasm to exceed customer service expectations. * Be proficient at the Credit and Sales Minutes. * Build great customer relationships by utilizing communication and service ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, AL

Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, AL? The most popular types of Credit Card Customer Service jobs in Decatur, AL are:
What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL? For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Decatur, AL look for? The top searched job categories for Director Credit Card Customer Service jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs? Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.
Customer Service Representative

Customer Service Representative

US Brick

Madison, AL • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Description
Our Expectations:
At US Brick, we are looking for team member who has a roll up the sleeves and get it done in a safe, efficient, and thoughtful manner work ethic.
US Brick has a current vacancy to join our diverse and dynamic company as a Customer Service Representative. This role will report directly to the Director of Operations.
What you will be doing:
• Provide stellar customer service, both in store and over the phone
• Handle and drive counter sales of bricks and masonry products
• Organize and dispatch trucks and deliveries
• Develop a strong working relationship with US Brick outside sales team
• Follow all safety, quality, production, environmental policies, and procedures
• Be a good team member, assisting others as needed in a helpful way
• Contribute to team effort by performing other assigned duties as needed
The required skills and education to be successful:
• Proactive, critical thinker and problem solver
• Team-player mindset.
• Adaptability and flexibility required.
• Excellent oral, written and interpersonal communication
• High School diploma Required
• Inside sales or customer service experience, highly preferred.
• Experience with Oracle, highly preferred.
• Proficiency in Microsoft Office, required.
We offer a total compensation package to include:
  • Competitive Pay
  • Medical, Dental, and Vision
  • Company paid Basic Life, Short Term Disability
  • 401k
  • Paid Time Off
  • Paid Holidays

Work is performed primarily in a standard office setting.
This position requires sufficient physical ability, with or without reasonable accommodation, to perform work in an office setting; which includes, extensive employee contact, frequent interruptions, the ability to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist, to lift, carry, push, and/or pull light to moderate amounts of weight, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, to verbally communicate to exchange information, to travel to other locations using various modes of private and commercial transportation, to verbally communicate to exchange information with or without accommodation, to see in the normal visual range with or without correction, and can hear in the normal audio range with or without correction.
US Brick recognizes the value of diversity and inclusion in our workplace. We are committed to equal opportunity and believe that inclusivity benefits us all. We actively seek and consider all qualified employment applications without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, sexual preference, partnership status, gender identity, pregnancy, childbirth, or related medical conditions and protected veteran status, status of participation in the U.S. Armed Services, or any other status protected by federal, state, or local law.
Individuals who hold legal work authorization applicable to employment in the United States will be considered without regard to citizenship/alienage. US Brick is an Equal Opportunity Employer, an E-Verify Employer and committed to Affirmative Action.
US Brick encourages women, minorities, individuals with disabilities, and members or veterans of the U.S. Armed Services to apply.

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