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Director Credit Card Customer Service Jobs in Decatur, AL

QCHI

Customer Service Representative

Decatur, AL · On-site

$14/hr

The Customer Service Representative opportunity is a part time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15.25 - $20.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Athens, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Huntsville, AL · On-site

$15/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

QCHI

Customer Service Representative

Athens, AL · On-site

$13.50 - $18.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... providing credit options for consumers under-served by traditional banking institutions.

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Towerloan

Customer Service Representative

Decatur, AL

$15 - $20.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Walgreens

Pharmacy Customer Service Associate

Athens, AL · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

Tower Loan

Customer Service Representative

Decatur, AL · On-site

$15 - $20.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Walgreens

Pharmacy Customer Service Associate

Madison, AL · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

Walgreens

Pharmacy Customer Service Associate

Decatur, AL · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and ...

Walgreens

Customer Service Associate

Huntsville, AL

$12.50 - $17.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 21-40

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, AL

Director Credit Card Customer Service information

See Decatur, AL salary details

$79.2K

$146.5K

$282.6K

How much do director credit card customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director credit card customer service in Decatur, AL is $146,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,200.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Decatur, AL?

The most popular types of Credit Card Customer Service jobs in Decatur, AL are:

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, AL?

For Director Credit Card Customer Service jobs in Decatur, AL, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Decatur, AL look for?

The top searched job categories for Director Credit Card Customer Service jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Director Credit Card Customer Service jobs?

Cities near Decatur, AL with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, AL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $146,538 per year, or $70.5 per hour.

Customer Service Representative

QCHI

Decatur, AL • On-site

$14/hr

Part-time

Posted 24 days ago

Job description

Lend Nation is looking for an energetic, positive Part Time Customer Service Representative to join our team!
The Customer Service Representative opportunity is a part time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
This position will work at Store 4117 located at 1112 6th Ave SE Decatur, AL 35601.
As a Customer Service Representative you will:
  • Complete cash transactions for our customers
  • Initiate customer loans
  • Contact customers about past due payments
  • Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:
  • Excellent customer service skills
  • Cash Handling experience
  • Ability to operate computers and standard office equipment preferred
  • Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
  • Ability to work with minimal supervision
  • Reliable attendance is an essential requirement of the position
  • Must be at least 18 years of age
  • Must have proof of eligibility to legally work in the United States

We offer our Customer Service Representatives:
  • Monthly bonus program
  • Steady hours

BENEFITS:
  • There are no benefits provided for this position other than those required by regulatory statue.

ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a part time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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