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Director Conversion Rate Optimization Jobs in Minnesota

Collabera

SEO Specialist

Eagan, MN · On-site

Title: SEO Specialist (PPC Strategist) Location: Eagan, MN Duration: 4 month (may extend ... Experienced in creating and presenting campaign reports including ROI, conversion rates, etc.

Collabera

SEO Specialist

Eagan, MN · On-site

... direct placement services to global 2000 corporations. For consultants and employees, Collabera ... Experienced in creating and presenting campaign reports including ROI, conversion rates, etc.

Collabera

SEO Specialist

Eagan, MN

... direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 ... Experienced in creating and presenting campaign reports including ROI, conversion rates, etc.

Billy Reid, Inc

Store Director

Minneapolis, MN · On-site

Every voice counts THE OPPORTUNITY Our Edina shop is seeking a Store Director to lead our sales ... Improve conversion rate in store with a goal of a 1%-2% improvement year over year * Attract, hire ...

Billy Reid

Store Director

Edina, MN · On-site

$50K - $65K/yr

Every voice counts THE OPPORTUNITY Our Edina shop is seeking a Store Director to lead our sales ... Improve conversion rate in store with a goal of a 1%-2% improvement year over year * Attract, hire ...

Billy Reid

Store Director

Edina, MN

Every voice counts THE OPPORTUNITY Our Edina shop is seeking a Store Director to lead our sales ... Improve conversion rate in store with a goal of a 1%-2% improvement year over year * Attract, hire ...

St. Croix Hospice

Director of Intake

Mendota Heights, MN · On-site

$130K - $150K/yr

Director of Intake Position Overview Reporting to the Chief Clinical Officer, the Director of ... conversion rate. * Oversees recruitment, staffing, hiring, and retention of Intake team members.

Acosta

Media Manager

Minneapolis, MN · On-site

$128K - $133K/yr

Understanding of retail media KPIs (ROAS, NTB, share of shelf, conversion rate) and attribution ... identifying optimization opportunities. * Ensure the development, execution, tracking, and ...

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Director Conversion Rate Optimization information

How does the Director of Conversion Rate Optimization typically collaborate with marketing and product teams to drive results?

The Director of Conversion Rate Optimization (CRO) works closely with both marketing and product teams to identify user pain points, implement data-driven strategies, and test hypotheses aimed at improving conversion rates. Regular meetings and cross-functional workshops are common to align on campaign goals, user experience enhancements, and A/B testing roadmaps. This role often acts as a bridge between creative strategists and technical analysts, ensuring that initiatives are both innovative and measurable, and that learnings are shared across teams to maximize impact.

What are the key skills and qualifications needed to thrive as a Director of Conversion Rate Optimization, and why are they important?

To thrive as a Director of Conversion Rate Optimization, you need expertise in data analysis, digital marketing strategies, and user experience design, typically supported by a relevant degree and significant experience in CRO roles. Familiarity with A/B testing platforms (like Optimizely or VWO), web analytics tools (such as Google Analytics), and CRO-focused certifications is highly beneficial. Strong leadership, communication, and problem-solving skills help drive cross-functional initiatives and foster team collaboration. These skills are crucial for developing data-driven strategies that maximize website performance and achieve business growth targets.

What does a Director of Conversion Rate Optimization do?

A Director of Conversion Rate Optimization (CRO) is responsible for developing and overseeing strategies to increase the percentage of website visitors who take a desired action, such as making a purchase or signing up for a newsletter. They lead teams to analyze user behavior, run A/B tests, and implement changes that improve user experience and drive business goals. This role involves close collaboration with marketing, product, and design teams to ensure that all digital touchpoints are optimized for conversions. The Director of CRO also uses data-driven insights to guide decision-making and measure the effectiveness of optimization efforts.

What is the difference between Director Conversion Rate Optimization vs Conversion Analyst?

AspectDirector Conversion Rate OptimizationConversion Analyst
ResponsibilitiesOversees overall CRO strategy, manages teams, and aligns business goalsAnalyzes data, runs tests, and provides insights to optimize conversions
Required SkillsStrategic thinking, leadership, CRO tools, data analysisData analysis, A/B testing, web analytics tools
Work EnvironmentSenior management, cross-department collaborationData-driven, technical, focused on testing and analysis

The main difference is that the Director Conversion Rate Optimization leads the overall CRO strategy and manages teams, while the Conversion Analyst focuses on analyzing data and executing tests. Both roles require analytical skills and familiarity with CRO tools, but the director has a broader strategic and leadership scope.

What are the most commonly searched types of Conversion Rate Optimization jobs in Minnesota? The most popular types of Conversion Rate Optimization jobs in Minnesota are:
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What cities in Minnesota are hiring for Director Conversion Rate Optimization jobs? Cities in Minnesota with the most Director Conversion Rate Optimization job openings:
Director Conversion Rate Optimization jobs near you
Call Center Director

Call Center Director

Your Home Improvement Company, LLC

Waite Park, MN

Full-time

Posted 13 days ago

Be an early applicant

Job description

Description:

Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region


This is NOT a fully remote position.


Salary range $130-$170k (inc. bonus based)


Your Home Improvement Company is seeking a strategic, results-driven Call Center Leader with 10+ years of progressive experience in call center operations, KPI tracking, and team leadership. This role is responsible for leading the call center in St. Cloud, MN, driving excellence, and implementing strategies that improve customer experience, employee engagement, and overall business performance and revenue.

The ideal candidate is an experienced people leader with a strong background in performance management, workforce optimization, and process improvement strategies.


Key Responsibilities

Operational Leadership

  • Lead and oversee daily call center operations across multiple teams, departments, or locations. Oversee 30+ employees, including Supervisors and call center Agents
  • Develop and execute operational strategies that align with organizational goals and customer experience standards
  • Drive continuous improvement initiatives focused on efficiency, quality, service delivery, and cost management
  • Monitor and analyze KPIs, trends, and performance metrics to identify opportunities for improvement. KPIs include, cost-per opportunity, speed to lead, conversion rate, service levels, etc.

Team Leadership & Development

  • Provide leadership, coaching, and mentorship to supervisors and frontline staff
  • Ensure training methodologies are being executed/trained
  • Build and sustain a high-performance culture focused on accountability, collaboration, and employee engagement
  • Foster a positive and inclusive work environment that supports retention and a positive culture

Strategic Planning & Analytics

  • Utilize workforce management data, reporting tools, and analytics to optimize staffing and operational performance
  • Prepare executive-level reports and presentations on operational results, trends, and strategic initiatives
  • Manage departmental budgets, forecasting, and resource planning
  • Identify and implement technology solutions and process automation opportunities to improve efficiency
Requirements:


  • Bachelor’s degree in business administration, Communications, Management, or related field preferred
  • Minimum of 10 years of call center or contact center experience
  • Minimum of 5 years in a leadership or management role overseeing large teams
  • Experience with Call Center Software Five9
  • Proven experience managing supervisors, managers, and multi-functional customer service teams
  • Proven experience implementing, optimizing, and managing call center technologies and software platforms
  • Strong understanding of workforce management, call center technologies, and customer experience strategies
  • Demonstrated success improving operational performance and employee engagement
  • Advanced proficiency in CRM systems, reporting tools, and Microsoft Office Suite

Your Home Improvement Company is an Equal Opportunity Employer #ZR