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Director Contingent Workforce Management Jobs (NOW HIRING)

Aura

Director, Workforce Management

$120K - $140K/yr

About the Role We are a fast-paced, high-growth company looking for an innovative and experienced Director of Workforce Management (WFM). Reporting to the Chief Customer Officer, this is an important ...

TPIS

Workforce Management Director

San Juan, PR · On-site

$70K - $80K/yr

Workforce Management Director FULL TIME San Juan, PR, PR 24 days ago Requisition ID: 2155 Salary Range: $70,000.00 To $80,000.00 Annually Position Overview A leading organization in the health ...

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing ...

Georgia

Director of Workforce Management

Atlanta, GA · On-site

Director of Workforce Management Job Requisition ID: JR0000000228 Number of Openings: 1 Shift: Day (United States of America) Compensation Details: DEPENDS ON QUALIFICATIONS The Georgia Department of ...

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Director Contingent Workforce Management information

What does a director contingent workforce management do?

A Director of Contingent Workforce Management oversees the strategy, sourcing, and administration of an organization’s non-permanent workforce, including contractors, freelancers, and temporary staff. Their responsibilities include developing policies, managing vendor relationships, ensuring compliance with labor laws, and optimizing the use of contingent labor to meet business goals. They work closely with HR, procurement, and department leaders to ensure the contingent workforce is effectively integrated and managed.

What are the key skills and qualifications needed to thrive as a director contingent workforce management?

To excel as a Director of Contingent Workforce Management, you need expertise in workforce planning, vendor management, compliance, and a strong understanding of contingent labor markets, typically supported by a bachelor’s or master’s degree in business, HR, or a related field. Familiarity with Vendor Management Systems (VMS), Managed Service Providers (MSP), and certifications like Certified Contingent Workforce Professional (CCWP) are highly valuable. Exceptional negotiation, leadership, and strategic communication skills help drive collaboration and optimize workforce strategies. These abilities are vital for ensuring cost-effective, compliant, and agile workforce solutions that align with organizational goals.

How does a director contingent workforce management typically collaborate with other departments to ensure successful contingent labor strategies?

A Director of Contingent Workforce Management works closely with HR, procurement, legal, and business unit leaders to align contingent labor strategies with organizational goals. This collaboration often involves coordinating workforce planning, negotiating contracts, ensuring compliance with labor laws, and optimizing vendor relationships. Regular cross-functional meetings and clear communication channels are essential to address challenges such as cost control, talent quality, and risk mitigation. By fostering these partnerships, the director ensures that contingent workforce programs are efficient, scalable, and aligned with the company’s evolving needs.

What is the difference between Director Contingent Workforce Management vs Contingent Workforce Specialist?

AspectDirector Contingent Workforce ManagementContingent Workforce Specialist
CredentialsBachelor's degree, often with experience in HR or procurementRelevant certifications like Staffing or HR certifications, with less managerial experience
Work EnvironmentStrategic leadership, overseeing teams and policiesOperational focus, managing day-to-day staffing and vendor relations
Employer & Industry UsageUsed in large organizations managing complex staffing needsCommon in staffing agencies and corporate HR departments

The Director Contingent Workforce Management typically handles strategic planning and leadership in staffing programs, while the Contingent Workforce Specialist focuses on operational execution and vendor management. Both roles are essential but differ in scope and seniority.

What are the most commonly searched types of Contingent Workforce Management jobs?

The most popular types of Contingent Workforce Management jobs are:

What are popular job titles related to Director Contingent Workforce Management jobs?

For Director Contingent Workforce Management jobs, the most frequently searched job titles are:

Infographic showing various Director Contingent Workforce Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director, Workforce Management

Remote

Aura
See more jobs at Auraexternal

$120K - $140K/yr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

We are a fast-paced, high-growth company looking for an innovative and experienced Director of Workforce Management (WFM). Reporting to the Chief Customer Officer, this is an important leadership role responsible for leading the strategic planning, implementation, and execution of all workforce management functions for an in-house and US-based 180-person support operation. This role ensures the organization meets service level agreements (SLAs), operates efficiently, and achieves strategic and operational goals, with a focus on delivering an outstanding customer experience. 

ResponsibilitiesWorkforce Management Strategy & Planning

  • Develop and implement workforce management strategies to ensure optimal staffing levels across multiple channels, including voice, chat, email, and tickets.

  • Own capacity and workforce planning to align staffing needs with business objectives and evolving customer demand, partnering closely with business leaders and Finance to drive accurate forecasting, budgeting, and scalable workforce strategies.

  • Develop and manage key performance indicators (KPIs) related to workforce management, including forecasting accuracy, occupancy, shrinkage, and adherence.

WFM Team & Systems

  • Lead a WFM team of four covering scheduling, real-time management, and WFM systems administration.

  • Oversee the management of telephony and workforce management systems, including vendor relationships and implementation, ensuring systems align with operational objectives.

  • Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and increase efficiency.

Cross-Functional Partnership & Innovation

  • Partner closely with CX and Operations leaders to ensure alignment between operational processes and workforce management objectives.

  • Drive opportunities to innovate and improve support delivery through emerging customer support technologies, including AI and automation, with a focus on scalability, efficiency, and customer experience.

Leadership & Reporting

  • Present reports, insights, and recommendations to senior leadership to improve contact center efficiency and customer experience.

What You Bring to the Table

  • 5+ years of workforce management experience within a contact center environment, with 5+ years of leadership experience and demonstrated experience leading a WFM function or team.

  • Strong analytical skills with experience in forecasting, capacity planning, scheduling, and real-time management.

  • Experience with WFM software (e.g., Verint, NICE, Aspect, or similar) and telephony systems (e.g., Five9, RingCentral, Genesys, or similar).

  • Proven ability to collaborate with Operations leaders to drive innovation, process optimization, and improved customer experience.

  • Excellent leadership, coaching, and team development abilities.

  • Strong ability to prioritize and manage competing demands.

  • Effective communication and stakeholder management skills.

  • Ability to work in a fast-paced, dynamic environment and drive continuous improvement.

  • Experience with automation and AI tools is a plus.

Nice to Have

  • Experience serving as the primary contact and subject matter expert (SME) for WFM and telephony systems.

  • Experience leading and scaling a global WFM team.
     

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $120,000-$140,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

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