Director Commercial Operations Jobs in Decatur, GA

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Key Responsibilities

The Director of Revenue Operations is a strategic leader responsible for overseeing Revenue Operations for the Heatcraft business and is crucial to growth initiatives.

The Director will oversee the Sales Operations and Pricing teams, which are responsible for owning the businesses pricing strategy, providing strategic insights, owning the opportunity model, designing and implementing customer segmentation, determining resource deployment, allocating quotas, designing compensation plans, executing contracts, customer pricing/rebate agreements and managing other critical data and processes within the team's charter.

Key responsibilities include:

Sales Operations

• Oversee Sales Operations by integrating all sales, channel, and service activities into a unified Revenue Operations group. Create synergies to directly drive and support revenue and optimize field organizations.
• Provide strategic leadership to maximize sales, margin goals, and customer satisfaction.
• Utilize key productivity metrics, collaborate with regions for accurate sales planning, and enhance CRM systems to accelerate growth and ensure predictable revenue through unified processes.
• Offer strategic direction on priorities, market trends, systems, reporting, process improvements, and compliance to improve operational performance.
• Oversee quota setting, allocation, and sales compensation design to ensure fairness and appropriateness.
• Own channel partner strategy, performance metrics (sell-in/sell-through, inventory turns, share of wallet), distributor onboarding, and programs to maximize channel revenue contribution.
• Collaborate with supply chain/operations to align revenue forecasts with production capacity, inventory levels, and lead times; drive improvements in forecast accuracy to minimize lost sales and optimize working capital.
• Oversee the revenue technology ecosystem, including CRM-ERP integration, CPQ, pricing/rebate automation, and partner portals to ensure data accuracy, automation, and scalability.

Pricing and Monetization

• Own and lead the businesses pricing strategy, including the development and implementation of AI tools and supporting resources to equip the field to drive execution.
• Oversee quota setting process, quota allocation and sales compensation design processes to ensure that quotas and compensation plans are executed fairly and appropriately.

Analytics and Insights

• Develop and own revenue analytics frameworks, dashboards, and predictive modeling to track channel health, pricing impact, margin trends, and forecast accuracy; provide actionable insights to leadership.

Skills and Competencies

• Leader of people – Builds strong, engaged teams with a culture of trust and mutual respect -- always coaching and mentoring to develop the next generation of talent; drives collaboration across marketing, product management, sales, and operations teams.
• Execution focus & ownership – Results-driven with the ability to manage multiple priorities and drive initiatives to completion.
• Strategic mindset – Capacity to align sales, marketing and training strategies with market opportunities, competitive positioning, and financial goals.
• Analytical problem-solving – Uses data and market insights to inform decision-making and optimize commercialization strategies.
• Customer-centric mindset – Prioritizes understanding and meeting the needs of our customers.
• Expert communicator – Ability to articulate value propositions and concepts to diverse internal and external audiences.
• Eager to learn and adapt to new technologies – Strives to stay at the forefront of industry advancements; is very inquisitive and has strong digital acumen (including AI use cases).

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Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $165,600 - $217,350 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.