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Director Client Relations Jobs in California (NOW HIRING)

US Bank

Ascent Managing Director Client Advisory

Los Angeles, CA · On-site

$218K - $267K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... client relationships. Drives and coordinates the activity of the Ascent team providing a full ... and relation to industry - Strong verbal and written communication skills - Well-developed ...

Us Bank

Ascent Managing Director Client Advisory

Los Angeles, CA · On-site

$206.72 - $243.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... client relationships. Drives and coordinates the activity of the Ascent team providing a full ... Thorough knowledge of division and relation to industry * Strong verbal and written communication ...

U.S. Bank

Ascent Managing Director Client Advisory

Los Angeles, CA · On-site

$218K - $267K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... client relationships. Drives and coordinates the activity of the Ascent team providing a full ... and relation to industry - Strong verbal and written communication skills - Well-developed ...

PBK

Client Executive / Principal

Fresno, CA · On-site

$142K - $213K/yr

The Client Executive will oversee all client relations for a particular Client or multiple Clients ... Continuous 5-min Meetings with Production Director & Project Managers Here's What You'll Need:

PBK

Client Executive / Principal

Fresno, CA · On-site

$142K - $213K/yr

The Client Executive will oversee all client relations for a particular Client or multiple Clients ... Continuous 5-min Meetings with Production Director & Project Managers Here's What You'll Need:

Inter-Con Security

Labor Relations Associate.

Pasadena, CA · On-site

$43K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position assists the Director and Labor Relations leadership with union and employee relations throughout the region, and works closely with the team to evaluate, manage and resolve grievances.

Oliver Wyman

Associate Client Manager

San Diego, CA · On-site

$49K - $91K/yr

  • Medical

  • Retirement

... Insurance Procedures Manual and by the Director, Client Services. Essential Duties ... Establish and maintain positive and effective working relations with other Associates and clients.

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Director Client Relations information

What are the key skills and qualifications needed to thrive as a director client relations?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by directors of client relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What is a director client relations?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the most commonly searched types of Client Relations jobs in California?

The most popular types of Client Relations jobs in California are:

What are popular job titles related to Director Client Relations jobs in California?

For Director Client Relations jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Client Relations jobs in California look for?

The top searched job categories for Director Client Relations jobs in California are:

What cities in California are hiring for Director Client Relations jobs?

Cities in California with the most Director Client Relations job openings:

Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 2% Temporary, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Regional Client Relations Manager, West Coast

Moncler Group

Beverly Hills, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
Company OverviewWe are Moncler. The brand of extraordinary.
At the intersection of luxury, culture, and performance, Moncler continues to push boundaries through innovation, creativity, and a relentless focus on excellence. Guided by our purpose-to unleash the extraordinary in everybody-and our core values-Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow-we are shaping the future of luxury through both product and experience.
Joining Moncler means being part of an ambitious and collaborative environment where your expertise contributes directly to business performance, and where you are empowered to grow, lead, and make a meaningful impact.
Position OverviewThe Regional Client Relations Manager will be a key leader in shaping the client experience across multiple retail locations within the region. This position will be based in Los Angeles and support stores across Mexico, California, Colorado, Washington, Nevada, and Hawaii. As a field expert, this role is responsible for translating CRM insights into strategic, high-touch client engagement initiatives that drive growth and long-term loyalty.
This role combines strategic ownership of client development-focused on retention, repurchase, recruitment, and loyalty-with hands-on leadership in the field. The Manager will partner closely with store leadership to elevate clienteling capabilities, empowering teams with the tools, skills, and discipline needed to deliver a consistent and elevated client experience.
The ideal candidate brings a strong balance of strategic thinking and execution, with the ability to coach teams in real time while leveraging data to inform action. With a focus on personalized outreach and elevated experiences, this individual will drive meaningful client engagement aligned with Moncler's luxury standards.
This position reports directly to the Vice President of Retail.
Your Impact
Client Growth Strategy & Execution
  • Lead the store's client development vision, focusing on retention, upgrades, reactivation, and acquisition.
  • Analyze CRM reports to identify high-potential clients, lapsed behaviors, and opportunity clusters.
  • Collaborate with Store Managers and Directors to design and implement targeted outreach plans and personalized follow-up strategies based on client enrichment preferences, purchase patterns, and lifecycle stage.
  • Establish and monitor weekly and monthly client goals for each associate, with a strong emphasis on conversion, retention, and the acquisition of new clients.
  • Develop and execute strategies to elevate the client experience both at the store level and regionally, ensuring consistency and excellence in service delivery.

Training & Enablement
  • Educate the team on how to interpret CRM profiles and client data to plan strategic, high-quality outreach with precise timing.
  • Coach Client Advisors on building their "client book," crafting personalized outreach messages, and conducting elevated, client-focused appointments.
  • Lead regular workshops and on-the-floor coaching sessions to instill a client-first mindset and promote proactive selling behaviors.
  • Support Morning Briefs with clear outreach actions, celebrating successes, and reinforcing best practices.
  • Ensure that all stores are equipped with the necessary tools and resources to provide a seamless and exceptional client journey.

Client Events & Activations
  • Plan and execute boutique-level activations and elevated client moments based on real-time client data.
  • Collaborate with Training and Merchandising teams to ensure the right collections are featured and that teams have the product insights needed to elevate client interactions and create compelling reasons for driving foot traffic.
  • Guide the team in selecting clients for event invitations based on spending history, product interest, and potential.
  • Lead client outreach initiatives, including exclusive invitations and personalized follow-ups, ensuring the highest level of engagement and client retention.
  • Work closely with marketing and retail teams to craft unique client experiences that align with regional and seasonal campaigns.
  • Track and analyze the ROI of client events, measuring their impact and using insights to refine and optimize future initiatives.
  • Partner with Visual Merchandising and Store Operations to ensure all activations meet the Moncler brand standard.

Reporting and Analysis
  • Track client retention rates, proactive business, prospects, event success, and feedback metrics to drive continuous growth in client satisfaction and loyalty.
  • Analyze client insights and sales data to uncover opportunities for service enhancements and tailored offerings.
  • Prepare and present regular reports to senior leadership, highlighting client relations activities, challenges, and successes within the region.
  • Leverage data-driven insights to inform decision-making and continuously refine client engagement strategies.

Leadership and Stakeholder Collaboration
  • Lead and motivate the Client Relations teams across the region, cultivating a culture of exceptional service and client-first values.
  • Provide ongoing coaching and training on client relationship best practices, luxury sales techniques, and service excellence.
  • Partner with store management to ensure all client-facing employees consistently embody the Moncler Way.
  • Collaborate with the Sales, Visual Merchandising, and Operations teams to ensure that client needs and expectations are met seamlessly across all touchpoints.

Professional Conduct & Teamwork
  • Demonstrate a collaborative, team-oriented approach, actively supporting activities that contribute to overall business goals.
  • Foster a positive and respectful work environment, encouraging open communication and cooperation across teams and with management.
  • Uphold company policies and procedures, setting a professional example in conduct and performance.
  • Maintain high standards of customer service, integrity, and professionalism in all interactions.
  • Perform additional responsibilities as assigned by management in support of team and company objectives.

Qualifications
Education
  • Bachelor's Degree or equivalent experience.

Work Experience
  • Minimum 5 years of experience in client relations, client development, or luxury retail management, with a proven track record of client retention and service excellence (luxury retail and hospitality preferred)
  • Retail Leadership experience with demonstrated ownership of client KPIs, team development, and elevated client experience is highly valued.

Travel
Average of 50% of the time.
Core Skills & Attributes
  • Deep understanding of luxury client behavior and client lifecycle management
  • Ability to translate CRM insights into actionable, revenue-driving strategies
  • Proven capability in identifying growth opportunities and driving client loyalty
  • Strong coaching and team development skills, with the ability to influence and elevate performance
  • Experience leading trainings, workshops, and field-based coaching
  • Polished communication and ability to engage across all levels, including senior leadership
  • Strong commercial acumen with KPI alignment and results orientation
  • Highly organized with strong planning, prioritization, and follow-through
  • Experience executing client events and localized activations end-to-end
  • Strong alignment with brand standards, with elevated taste, discretion, and professionalism
  • Credible brand ambassador across internal and external interactions

Additional InformationFor individuals assigned and/or hired to work in California, Moncler includes a reasonable estimate of the salary rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $115,000.00 to $130,000.00 per year.
In addition to competitive pay, the hired candidate will also be eligible for an annual bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, accrue up to 120 hours of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution.
Moncler Group is an equal employment opportunity employer.
Final candidates will be subject to a background check in accordance with applicable laws. Applicants are encouraged to provide a complete and accurate work history throughout the application process.

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