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Director Client Experience Jobs in Reno, NV (NOW HIRING)

Ernest

Director of Client Relations

Reno, NV · On-site

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Experience managing and growing an outside B2B sales team * Strong leadership, communication, and ...

Ernest

Director of Client Relations

Reno, NV · On-site

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Experience managing and growing an outside B2B sales team * Strong leadership, communication, and ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... This position sits at the center of Keystone's client experience, partnering closely with ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... This position sits at the center of Keystone's client experience, partnering closely with ...

KEYSTONE CPAS LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... This position sits at the center of Keystone's client experience, partnering closely with ...

WealthBridge Financial Group

Managing Director

Reno, NV · On-site

As Managing Director, your primary focus will be on building and leading a team of experienced financial advisors who are looking to elevate their practices. In addition to continuing your own client ...

WealthBridge Financial Group

Managing Director

Reno, NV · On-site

As Managing Director, your primary focus will be on building and leading a team of experienced financial advisors who are looking to elevate their practices. In addition to continuing your own client ...

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Director Client Experience information

How does a Director of Client Experience typically collaborate with other departments to improve customer satisfaction?

A Director of Client Experience works closely with teams across the organization, including sales, product development, marketing, and customer support, to ensure a seamless and positive client journey. They regularly gather feedback from clients and internal stakeholders, analyze pain points, and lead cross-functional initiatives to address issues or implement enhancements. By fostering open communication and aligning goals across departments, they drive continuous improvement in service delivery and client satisfaction.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you need a strong background in customer success, project management, and business strategy, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback tools, and data analytics software is typically required. Exceptional leadership, communication, and problem-solving skills help build rapport with clients and lead cross-functional teams. These skills are crucial for driving client satisfaction, loyalty, and overall business growth.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and enhancing the overall experience that clients have with a company or organization. They develop strategies to improve customer satisfaction, manage client feedback, and ensure that all client interactions align with the company’s values and goals. This role often involves collaborating with various departments to implement processes that elevate service quality and address client needs proactively. Additionally, Directors of Client Experience analyze data to identify trends and areas for improvement, aiming to foster long-lasting client relationships and drive business growth.
What job categories do people searching Director Client Experience jobs in Reno, NV look for? The top searched job categories for Director Client Experience jobs in Reno, NV are:
What cities near Reno, NV are hiring for Director Client Experience jobs? Cities near Reno, NV with the most Director Client Experience job openings:
Director Client Experience jobs near you

Client Services & Office Coordinator

Keystone CPAs LLC

Reno, NV • On-site

$42K - $58K/yr

Full-time

Posted 20 hours ago

Job description

Description:

Client Services & Office Coordinator

Keystone CPAs | Onsite (Reno, NV) | Hourly, Full-Time

Reports to: Director of Operations

Position Overview

Keystone CPAs is seeking a reliable, detail-oriented Client Services & Office Coordinator to support our daily office operations and enhance the client experience.

This role is the heartbeat of our Reno office—ensuring our team, clients, and environment run smoothly. You’ll handle a mix of administrative, client-facing, and operational support tasks, while building foundational knowledge of our workflows and systems.

This position offers a clear growth path into more advanced client service responsibilities, including exposure to tax processes and direct client interaction.


Key Responsibilities

Office Operations & Support

  • Manage incoming/outgoing mail, including post office runs and package handling
  • Maintain office organization, including supplies, meeting rooms, and common areas
  • Prepare meeting spaces for client and internal use (clean, stocked, professional)
  • Support light kitchen upkeep (coffee, dishes, general tidiness)
  • Run local errands (bank, grocery, office supplies, etc.)

Client & Front Desk Experience

  • Greet clients and guests with professionalism and warmth
  • Answer and route incoming phone calls
  • Assist with walk-in client needs and basic requests
  • Support a welcoming, high-quality in-office client experience

Administrative & Client Support

  • Scan, upload, and organize client documents
  • Assist with client portal setup and document requests (in partnership with Client Services Manager)
  • Support small internal requests from tax team and administrative staff
  • Maintain accurate document handling and file organization

Growth & Development (Future Scope)

  • Assist with basic tax return processing tasks
  • Increase involvement in client communication and follow-up
  • Develop understanding of Keystone workflows and systems (CCH, HubSpot, etc.)
  • Grow into a more client-facing Client Services or Operations role over time

Qualifications

  • 1–3 years of administrative, office support, or customer service experience
  • Strong organizational skills and attention to detail
  • Professional communication skills (in-person, phone, and email)
  • Comfortable with basic technology (scanning, uploading, portals, Microsoft Office)
  • Positive, team-first attitude with a willingness to jump in where needed
  • Ability to manage multiple small tasks and stay organized in a fast-paced environment

What Success Looks Like

  • Office runs smoothly and feels welcoming, organized, and professional
  • Clients feel taken care of from the moment they inquire
  • Team members can rely on timely support for administrative needs
  • Documents and client materials are handled accurately and efficiently
  • You proactively identify needs and take ownership of solutions

Compensation

Hourly Rate: $20 – $28 per hour, depending on experience

Estimated Annual Equivalent: ~$42,000 – $58,000

Opportunity for growth into higher-level client services or operations roles over time

Why This Role Matters

This position plays a critical role in delivering the Keystone client experience. It supports both our internal team and our clients—ensuring everything runs seamlessly behind the scenes and at the front door.

Requirements: