Director Application Support Jobs in Indiana (NOW HIRING)

Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Responsible for developing and updating project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality, and timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources. Coordinates communication with all areas of Beacon that impact the scope, budget, risk, and resources of the project being managed. This is an individual contributor role without human resource management responsibilities. Must possess advanced knowledge and proficiency in the use of project management methodologies and tools, resource management practices and change management techniques. Responsibilities also include troubleshooting, serving as a liaison with user departments, training end-users, conducting quality assurance, and maintaining security.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Leads and coordinates assigned Information Systems projects in accordance with established policies and procedures by:

• Coordinating the efforts of the Memorial Health System Information Systems (IS) Department to ensure meeting project deadlines and goals.
• Coordinating the efforts of all project team members as it relates to the assigned projects.
• Determining customer needs and developing the overall project implementation plans for large, complex projects. Consulting and providing recommendations for system design issues.
• Ensuring that projects reach milestones following the predetermined project time line through effective leadership & communication.
• Participating in creating estimated project timelines, resources, costs, and return on investment analyses for the priority-setting process.
• Providing project status reporting at project steering committees.

Creates & maintains accurate project plans for assigned projects utilizing project management software to keep projects on schedule. Maintains accountability for project, and scope management by:

• Working with vendors and customers to create project steps/tasks, determining and securing necessary resources, developing and updating time lines, and tracking project progress.
• Providing ongoing communication and coordination between all project participants, including frequent updates to IS Management and customers.
• Preparing system requirements, project management documentation, and plans.
• Participating in preparing the project budget and managing projects within budget.

Coordinates or provides proper training, installation, setup and implementation of the software by:

• Organizing and ensuring proper software installation and creation of an appropriate testing environment. Coordinating training for customers.
• Advising customers on the procedures and operations of new or revised systems and applications. Serving as technical support for resolving operational issues and questions not addressed by department-based resources.
• Ensuring successful transition of ongoing support of applications to appropriate IS staff and customers.
• Guiding the development of policies and procedures as necessary for the new system. Facilitating the documentation of work flow, system decisions and system designs and procedures.
• Ensuring extensive application software testing. Coordinating end user testing.
• Reporting, tracking, obtaining and testing resolutions for all problems identified.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Providing excellent customer service at all times. Also, communicating with customers and other staff in a courteous, responsive and helpful manner.
• Establishing and maintaining effective, working relationships with end-user departments.
• Maintaining records, reports and files as required by departmental policies and procedures.
• Assisting in the care and maintenance of Department facilities, equipment and supplies.
• Monitoring trends and developments in information technology; also, communicating with the IS Manager or Director regarding new technology and enhancements.
• Providing application support as appropriate for assigned departments and applications.
• Participating in process improvement initiatives associated with IS projects.
• Participating in business process redesign and documentation.
• Completing other job-related duties and special projects as directed.
• Providing application support in the same capacity as a System Analyst for assigned departments and applications.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree from an accredited college or university in Computer Science, IS, another appropriate field, or equivalent experience.

Knowledge & Skills

• Requires strong organizational and project management skills and experience.
• Requires extensive experience with software system setups, diversified software functionality, and various product integration techniques.
• Requires advanced analytical and problem-solving skills.
• Possesses ability to work independently, prioritize workload and handle a variety of multiple and overlapping projects and functions within set deadlines.
• Requires good business skills and works effectively to build relationships with client departments.
• Demonstrates the strong interpersonal and communication skills, both oral and written, necessary to communicate and work with IS staff, customers, and vendors in a courteous, responsive and helpful manner.
• Requires the ability to lead large teams with diverse backgrounds in a matrixed environment.

Working Conditions

• Works in an office environment.
• Must be effective in a fast-paced, quality focused, multi-priority environment requiring the ability to prioritize workload in order to meet deadlines.
• May experience some mental/visual fatigue due to continued use of computer equipment.
• Provides 24/7 support and wears a pager.

Physical Demands

• Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, etc.) to perform the essential functions of the position.