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Director 988 Hotline Jobs (NOW HIRING)

... hotline services, mental health services, training, and interpreting DeafLEAD is seeking an ... Direct Service Activities Maintain competency in follow-up service delivery by periodically ...

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Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and ... Provides direct services to clients including individual and group treatment. Takes responsibility ...

Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and ... Provides direct services to clients including individual and group treatment. * Takes ...

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Director 988 Hotline information

What does a director 988 hotline do?

A Director of the 988 Hotline oversees the operations of the national suicide and crisis lifeline, ensuring that call centers provide timely, effective, and compassionate support to individuals in crisis. They manage staff, develop policies, coordinate training, and ensure compliance with federal guidelines. The director also collaborates with mental health organizations, monitors data and outcomes, and leads efforts to improve the quality and accessibility of services. Their leadership is critical to the success and reliability of the 988 hotline.

What are the key skills and qualifications needed to thrive as a director 988 hotline, and why are they important?

To thrive as a Director 988 Hotline, you need a background in mental health services, crisis intervention, and management, typically supported by a relevant advanced degree and experience in behavioral health leadership. Familiarity with crisis management software, call center systems, and compliance standards such as HIPAA is crucial. Strong leadership, emotional intelligence, and effective communication are vital soft skills for guiding teams and fostering a supportive work environment. These skills ensure efficient operations, high-quality crisis response, and the well-being of both callers and staff.

What are some common challenges faced by a director 988 hotline, and how can they be addressed?

A Director of a 988 Hotline often faces challenges such as managing high call volumes, ensuring staff well-being, and maintaining consistent service quality. Balancing the emotional toll on team members with the urgent needs of callers can be demanding. Effective solutions include implementing regular staff training, promoting employee wellness programs, and fostering strong communication among crisis counselors. Additionally, the Director works closely with stakeholders to ensure adequate resources and develops protocols to address evolving community needs.
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What are the most commonly searched types of 988 Hotline jobs?

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What states have the most Director 988 Hotline jobs?

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Infographic showing various Director 988 Hotline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Crisis Care/Respite Counselor - Crisis Care Program (Part-Time)

Lake County

Waukegan, IL • On-site

$22.83/hr

Full-time, Part-time

Re-posted 21 days ago


Job description

General Description The Counselor II is a valuable member of our Crisis Care/Respite Program. Since 1983, the Crisis Care Program has provided a 24/7 crisis line and an 8-bed, voluntary, inpatient, 24/7 respite stabilization program for clients in crisis. Since 2018, the Crisis Care Program has also provided services to Lake County residents who call 988 and is currently one of six locations in the state to do so.

To be successful in this role, we are looking for someone who can: Provide crisis/respite intervention services to clients via the crisis hotline, in-person, and clients in the inpatient residential unit. Evaluate and assess clients for level of care. Prepare and implement treatment plans with clients.

Provide therapeutic and supportive services to clients, including individual, group, and case management. Responsible for unit coverage and emergency telephone interventions. Scheduled Hours: from 16 to 24 hours a week Variety of shifts to choose from: (8-4:30pm), (4pm-12:30am) or (12:00am-8:30am) Flex as needed Rotating weekends and some on-call responsibilities.

$5.00 per hour shift differential for working hours deemed eligible for shift and weekend premium. Education/Requirements Bachelor's degree in a related field, or Bachelor's in any field and two (2) years experience, or High School diploma or GED and five (5) years of experience Must possess a valid driver's license Knowledge Skills Abilities and Education Required Behavioral Health Professional Knowledge Base Catalog: Program Coordinator, Therapist, Nurse, Staff Nurse, Psych, Mental Health, Psychology, Chemical Dependency, Group Therapy, Psychologist, Outreach, CADC, Community Service, Human Service, Lake County Health Department, Lake County, Aide, Pandemic, COVID19, Disorder, Depression, Substance Abuse, CADC, Mood Disorder; Anxiety, Anger Management; Addiction, Lake County Health Department, Waukegan, Zion, North Chicago, Round Lake Beach, Round Lake, Counselor, Medical Director, Registered Nurse, Care Giver, Crisis Care, Abuse, PSTD; CADC, OCD, Phobia, Mania, Bipolar; Group Home, Dental Hygienist, Homeless, Health Care, High School Diploma, Bachelor's Degree, Master's Degree, Panic Attack, Hallucination, Waukegan, Lake County Health Department, Psychosis, Phobia, Eating Disorder, Mental Health Assessment, Crisis Line, Hot Line. Supplemental Information As the largest human service provider in Lake County, we believe that services must be available without barriers

No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years.

We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department. At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department

You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. Th Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.