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Account Manager - Airline Catering

Gardena, CA · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Able to build trusted relationships, influence across teams without direct authority, and maintain ... Company Description We are a team of airline catering enthusiasts who believe flying is the ...

Travel Staff

Internal Air & Groups Air Specialist

CT · Remote

$27.50/hr

This role serves as a key liaison between Air Operations, Groups, Tour Directors, airline partners, and internal operational teams to ensure accurate contracting, ticketing, commuication, and ...

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How much do direct airline jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for direct airline in the United States is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What is a direct airline?

A Direct Airline typically refers to an airline that offers direct flights between destinations without the need for passengers to change planes, though the flight may include stops. Unlike connecting flights, direct flights remain on the same aircraft for the entire journey, providing greater convenience and often shorter travel times. The term can also refer to airlines that sell tickets directly to customers, bypassing third-party travel agents. This direct-to-consumer approach may offer better deals and more flexible customer service options.

What are the key skills and qualifications needed to thrive as an airline director, and why are they important?

To thrive as an Airline Director, you need substantial experience in aviation management, a relevant degree (such as in business or aviation), and a strong understanding of airline operations and regulations. Familiarity with airline management systems, safety compliance software, and regulatory certification (such as FAA or EASA) is typically required. Outstanding leadership, strategic decision-making, and excellent communication skills set top performers apart in this role. These competencies are crucial for navigating the complexities of airline operations, ensuring regulatory compliance, and driving organizational success.

What are some common challenges faced by professionals working in direct airline sales roles, and how can they be addressed?

Professionals in direct airline sales often face challenges such as meeting aggressive sales targets, adapting to fluctuating travel demand, and staying updated on constantly changing fare structures and promotions. Success in this role requires strong communication skills to effectively engage customers and the ability to quickly learn and use airline reservation systems. Teamwork is also essential, as direct sales agents frequently collaborate with marketing, customer service, and revenue management teams to ensure a seamless booking experience and meet organizational goals.

What is the difference between Direct Airline vs Airline Customer Service Agent?

AspectDirect AirlineAirline Customer Service Agent
CredentialsHigh school diploma or equivalent; airline-specific trainingHigh school diploma; customer service training
Work EnvironmentAirport operations, airline offices, or in-flightAirport terminals, ticket counters, customer service desks
Employer & Industry UsageAirlines, airline subsidiariesAirlines, travel agencies, airports
Common Search & ComparisonOperational roles within airlinesCustomer-facing roles at airports

Direct Airline roles focus on airline operations, including management and coordination, often requiring specialized training. Airline Customer Service Agents primarily handle passenger interactions, ticketing, and inquiries at airport counters. Both roles are essential in the airline industry but differ in responsibilities and work environment.

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Direct Airline jobs near you
Infographic showing various Direct Airline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,887 per year, or $16.8 per hour.

Airline Account Manager For Prestigious International Airline in EWR Airport

Hallmark Aviation Services

Newark, NJ

Full-time

Re-posted 13 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

45th of 66 rated aviation services

Job description

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline for our Newark, NJ (EWR) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. 
DEPARTMENT: Newark, NJ (EWR)


REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader's responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours


SPECIFIC DUTIES INCLUDE:
Provide hands-on supervision of the staff and delegate workload
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Recruit, interview, and hire staff
Oversee the long-term analysis of manpower needs, groom potential leaders
Ensure cross training as well as provide new and refresher training for staff members
Manage attendance records and ensure appropriate shift coverage
Handle discipline and motivation issues
Process promotion, demotion and termination paperwork
Enforce safety, security, and grooming standards
Administer performance reward programs
Control the budget for labor costs and allocation
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
        At least 18yrs old, with a High School Diploma or G.E.D.
        English required
        Basic Math Skills: Adding, Subtracting, Division, and Multiplying
        Computer Literate
        Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
        Reading & comprehension of reference materials, instructions, policies & procedures

     Valid US work authorization
        Professional demeanor and exceptional presentation
        Flexible schedule & availability
        Background Check, Fingerprinting required
        Drug Screen required on day of hire

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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