ZipRecruiter

Log In

1

Direct Account Manager Jobs in Rochester, NY (NOW HIRING)

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Identify, qualify, and pursue opportunities through direct engagement with federal end users ... Maintain accurate opportunity tracking, forecasting, and account activity within the company CRM ...

previous page

Showing results 41-60

All JobsDirect Account JobsDirect Account Manager JobsDirect Account Manager Jobs in Rochester, NY

Direct Account Manager information

See Rochester, NY salary details

$29.1K

$64.9K

$104.6K

How much do direct account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for direct account manager in Rochester, NY is $64,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a direct account manager typically collaborate with other departments to meet client needs?

As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.

How much does a direct account manager get paid?

The average salary for a direct account manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many account managers also receive bonuses and commissions based on performance, which can significantly increase total compensation.

What skills and qualifications are needed to thrive as a direct account manager?

To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.

Can I be a direct account manager with no experience?

While some companies may consider entry-level candidates for a direct account manager position, most roles require prior experience in sales, customer service, or account management. Strong communication skills, familiarity with CRM tools, and relevant certifications can improve your chances, but gaining related experience is often necessary to qualify for the role.

What does a direct account manager do?

A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.

What is the difference between Direct Account Manager vs Customer Success Manager?

AspectDirect Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, sales, and revenue growthEnsuring customer satisfaction and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B settingsSupport-oriented, collaborative, often in SaaS or tech industries
Required CredentialsSales experience, communication skills, sometimes sales certificationsCustomer service skills, product knowledge, often certifications in customer success

While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.

What are popular job titles related to Direct Account Manager jobs in Rochester, NY? For Direct Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Direct Account Manager jobs in Rochester, NY look for? The top searched job categories for Direct Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Direct Account Manager jobs? Cities near Rochester, NY with the most Direct Account Manager job openings:
Direct Account Manager jobs near you
Infographic showing various Direct Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,939 per year, or $31.2 per hour.

Account Manager- Employee Benefits

Insurance Office of America

Irondequoit, NY • On-site

Full-time

Medical, Retirement

Posted 12 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Job Description:

Title:AccountManager-Employee Benefits

Work Mode:Remote (Eastern and Central Times Zones Only)| Location/Supporting:Longwood, FL| Experience:Level-Funded and Self-Funded Plans
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations


About the Role:Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.


Key Responsibilities:

  • Client Management:Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.

  • Client Service:Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.

  • Team Leadership:Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.

  • Daily Activities:Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.

  • Business Growth:Identify and act on sales opportunities to grow IOA business.

  • New Business Setup:Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.

  • Renewal Process:Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.

  • Client Relationships:Build and improve client relationships, seek feedback, and implement improvements.

  • Intermediary Role:Advocate for clients and carriers to ensure mutually beneficial outcomes.

  • Value-Added Solutions:Identify and implement value-added solutions for clients.

  • Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.

  • Communication: Maintain transparent communication with Producers and team members.

  • Compliance: Ensure adherence to company policies and industry standards.

  • Champion IOA core values and demonstrate integrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of industry experience

  • Required active licensing

  • Exceptional customer service and communication skills

  • Strong organizational, delegation, and decision-making skills

  • High accuracy in handling large work volumes

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 55-70K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What Insurance Office Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply