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Digital Operations Engineer Jobs (NOW HIRING)

Proctor & Gamble

$85K - $122K/yr

Programming knowledge and experience desired, i.e., Python, SQL, C/C++, C#, etc. Compensation for roles at P&G varies depending on a wide array of equal opportunity factors including but not limited ...

Giga Energy

Head of Digital Operations

Austin, TX · On-site

... and engineers can move quickly. Success means reliable employee technology, faster support ... Own the Digital Operations controls and evidence required for System and Organization Controls 2 ...

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How much do digital operations engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for digital operations engineer in the United States is $85,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a digital operations engineer?

A Digital Operations Engineer is a professional responsible for managing, optimizing, and automating the digital systems and processes within an organization. They ensure that digital platforms, applications, and infrastructure operate efficiently and reliably. Their role often includes monitoring system performance, troubleshooting issues, deploying updates, and working with IT and development teams to streamline digital workflows. Digital Operations Engineers play a key part in supporting digital transformation initiatives and maintaining high service availability.

What are the key skills and qualifications needed to thrive as a digital operations engineer?

To thrive as a Digital Operations Engineer, you need a solid background in IT systems, network management, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with automation tools (such as Ansible or Jenkins), cloud platforms (like AWS or Azure), and monitoring systems (such as Nagios or Splunk) is typically required, along with relevant certifications like AWS Certified Solutions Architect or CompTIA Network+. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for this role. These skills ensure seamless digital operations, minimize downtime, and support business continuity in fast-paced technical environments.

What are some common challenges faced by digital operations engineers, and how can they be addressed?

Digital Operations Engineers often encounter challenges such as managing complex, distributed systems and responding to incidents in real time. Keeping up with rapidly evolving technologies and ensuring seamless integration between various platforms can also be demanding. To address these challenges, it’s important to maintain clear communication with cross-functional teams, utilize robust monitoring and automation tools, and continuously invest in professional development. Establishing effective incident response protocols and documenting operational processes can further help streamline workflows and minimize downtime.

What is the difference between Digital Operations Engineer vs Network Operations Engineer?

AspectDigital Operations EngineerNetwork Operations Engineer
CredentialsBachelor's in IT, Computer Science, or related field; certifications like Cisco CCNA, CompTIA Network+Bachelor's in Networking, IT, or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentData centers, cloud platforms, digital service environmentsNetwork infrastructure, data centers, enterprise networks
Industry UsageTech companies, cloud providers, digital service firmsTelecommunications, ISPs, large enterprises
Job FocusManaging digital systems, cloud operations, automationMaintaining and troubleshooting network infrastructure

Both roles require networking certifications and involve working in technical environments. Digital Operations Engineers focus on digital systems and cloud platforms, while Network Operations Engineers specialize in network infrastructure. The roles often overlap but differ mainly in their core focus areas and environments.

Is digital operations engineering in demand?

Digital operations engineering is in high demand as organizations increasingly rely on automation, cloud platforms, and data management to optimize business processes. Professionals with skills in cloud computing, scripting, and system integration are sought after across various industries, including technology, finance, and healthcare.
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Digital Operations Engineer jobs near you
Infographic showing various Digital Operations Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $85,029 per year, or $40.9 per hour.

Digital Operations Excellence Manager

Peoria, IL • On-site

Caterpillar
See more jobs at Caterpillarexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 490 frontline employees who took The Breakroom Quiz

Job description

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
As a Digital Operations Excellence Manager for Cat Digital, you will be responsible for leading ITSM Problem Management across Cat Digital Operations, helping reduce repeat incidents, improve service stability, and strengthen operational performance for critical digital services. You will identify the underlying causes of incidents, manage known errors and workarounds, drive root cause analysis, and partner with technical, business, and operations teams to prevent recurrence and reduce customer impact.
This role will also lead onboarding activities for the Cat Digital Operations Center (CDOC), ensuring new team members, processes, services, and operational handoffs are introduced in a clear, consistent, and measurable way. As a part of CDOC duties this role also leads/participates in both internal and dealer facing communications, helping ensure operational updates, stakeholder messaging, and service-impact communications are clear, timely, and aligned across the operations center.
In addition, the role will serve as a backup for Change Management and participate in P1 and P2 incident management activities as part of the Problem Review Board lifecycle, ensuring major incident learnings are captured, analyzed, and translated into sustainable corrective actions.
What You Will Do:
  • ITSM Problem Management for Cat Digital Operations, including problem identification, documentation, prioritization, investigation, follow-up, and closure.
  • Facilitate root cause analysis for major, recurring, or high-impact incidents, ensuring corrective actions are assigned, tracked, and completed.
  • Manage Problem Review Board activities, including agendas, action tracking, trend reviews, executive summaries, and post-incident learnings.
  • Partner with Incident Management on P1/P2 incidents and analyze incident, alert, change, availability, and performance data to identify risks, recurring issues, and improvement opportunities.
  • Maintain known error, workaround, and corrective action records while partnering with SRE, application, infrastructure, service desk, product, and business teams to resolve problems.
  • CDOC onboarding and readiness activities, including training, access coordination, process orientation, documentation, handoffs, and readiness tracking for new or changing services.
  • Coordinate CDOC communications, support Change Management as backup, and drive continuous improvement to strengthen reliability, accountability, stakeholder alignment, and post-incident learning.

What You Will Have:
  • Effective Communications: Strong understanding of communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Technical Troubleshooting: Extensive knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
  • Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
  • Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
  • Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.

Considerations for top Candidates:
  • Bachelor's degree in Information Technology, Computer Science, Business, Engineering, a related field, or equivalent experience; ITIL Foundation or higher certification preferred.
  • 2+ years of experience in IT Service Management, Problem Management, Incident Management, Change Management, SRE, Operations, Service Desk leadership, or related fields.
  • Strong understanding of ITIL practices and experience leading root cause analysis, post-incident reviews, corrective action tracking, and operational improvement initiatives.
  • Experience supporting major incident processes, including P1/P2 response, escalation management, stakeholder communication, and post-incident follow-up.
  • Ability to analyze operational data, identify trends, connect related incidents, and translate findings into practical improvement actions.
  • Strong facilitation, communication, documentation, and organization skills, with experience using ITSM platforms, creating support materials, coordinating operational communications, and working across global technical, business, and operations teams.

Additional Details:
  • This position has the option to be based out of either our Chicago, IL or Peoria, IL offices
  • Relocation assistance is NOT available for this position
  • Visa sponsorship is NOT available with this position.

Summary Pay Range:
$97,530.00 - $158,480.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
August 31, 2026 - September 8, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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