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Digital Manager Jobs in Quebec (NOW HIRING)

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Digital Manager information

What does a digital manager do?

A Digital Manager oversees a company's digital presence, including managing websites, social media channels, and online marketing campaigns. They develop strategies to enhance brand awareness, engage with online audiences, and drive digital growth. Digital Managers often coordinate with various teams to ensure consistency across all digital platforms and analyze data to optimize performance. Their role is essential for businesses looking to maintain a strong and effective online presence in today's digital landscape.

What are the key skills and qualifications needed to thrive as a digital manager?

To thrive as a Digital Manager, you need expertise in digital marketing strategies, analytics, and project management, often supported by a degree in marketing, communications, or a related field. Familiarity with tools such as Google Analytics, social media platforms, content management systems (CMS), and possibly certifications like Google Ads or HubSpot is common. Strong leadership, adaptability, and effective communication are crucial soft skills for managing teams and collaborating with stakeholders. These skills ensure the successful planning, execution, and optimization of digital campaigns that drive business growth and engagement.

What is the difference between Digital Manager vs Digital Marketing Specialist?

AspectDigital Manager

Required CredentialsBachelor's degree in marketing, business, or related field; experience in digital campaigns
Work EnvironmentOversees digital projects, manages teams, and develops strategies
Employer & Industry UsageUsed across industries for digital strategy leadership
Common Search & ComparisonViewed as a higher-level role with broader responsibilities

The Digital Manager typically holds a broader strategic role, overseeing digital initiatives and managing teams, whereas a Digital Marketing Specialist focuses on executing specific marketing campaigns. The Digital Manager's responsibilities include planning, strategy, and leadership, while the Specialist handles campaign execution and analytics. Both roles require similar credentials but differ in scope and seniority.

What is the role of a digital manager?

A digital manager oversees a company's online presence, including digital marketing strategies, social media, website management, and analytics. They coordinate campaigns, analyze performance data, and use tools like SEO and content management systems to achieve business goals.

How do you become a digital manager?

To become a digital manager, candidates typically need a bachelor's degree in marketing, communications, or a related field, along with experience in digital marketing, social media, or content management. Developing skills in data analysis, SEO, and digital tools like Google Analytics or marketing platforms is essential. Many digital managers also pursue certifications such as Google Ads or HubSpot Inbound Marketing to enhance their qualifications.

What are the typical challenges a digital manager faces when leading cross-functional digital projects?

Digital Managers often navigate challenges such as aligning diverse teams—including marketing, IT, and creative departments—toward unified project goals. Coordinating communication, managing tight deadlines, and balancing stakeholder expectations are common hurdles. Additionally, staying updated on digital trends and ensuring seamless integration of new technologies can be demanding. Successful Digital Managers use strong project management and interpersonal skills to foster collaboration and drive projects to completion.
What are the most commonly searched types of Digital jobs in Quebec? The most popular types of Digital jobs in Quebec are:
What are popular job titles related to Digital Manager jobs in Quebec? For Digital Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Digital Manager jobs in Quebec look for? The top searched job categories for Digital Manager jobs in Quebec are:
Digital Manager jobs near you
Infographic showing various Digital Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Helpdesk Manager / Responsable du service d'assistance

Digital Days

Montreal, QC

Full-time

Medical

Re-posted 20 days ago

Job description

Help Desk Manager Job Description


We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.


To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.


Help Desk Manager Responsibilities:


  • Managing and supporting a team of help desk technicians.
  • Mentoring your team, providing training, and conducting performance evaluations.
  • Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.
  • Making recommendations to improve operational efficiency.


Help Desk Manager Requirements:


  • Bachelor's degree in computer science, information technology, or a related field.
  • At least two years of experience as a Help Desk Manager or in a technical support role.
  • Strong technical background.
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure.
  • Excellent leadership and people management skills.
  • Strong customer service skills.


Advantages at Digital Days

  • Competitive salary based on experience
  • Healthcare Plan
  • Laptop and Mobile Phone Provided
  • Remote Working


Optionaloffice benefits:

  • Direct access to the Lachine Canal, minutes from downtown Montreal
  • Open office space and open culture
  • Opus card paid in part by the company
  • Games in the office to help you to relax
  • Restaurant on site
  • Gym on site
  • Daycare on site
  • Public terrace overlooking the Canal


About Digital Days


Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!


The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.


If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!


Please note that only selected candidates will be contacted.


_____


Description du poste de responsable du service d'assistance

Nous recherchons un responsable du service d'assistance experimente pour superviser notre equipe d'assistance informatique afin de fournir une assistance technique exemplaire a nos clients. Tu seras charge de former, soutenir et diriger ton equipe. Tu devras egalement gerer l'escalade des tickets et resoudre tous les problemes techniques.

Pour reussir en tant que responsable du service d'assistance, tu dois avoir d'excellentes competences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit etre capable de garantir que nos clients recoivent une assistance technique professionnelle et efficace.

Responsabilites du responsable du service d'assistance :


  • Gerer et soutenir une equipe de techniciens du service d'assistance.
  • Encadrer ton equipe, fournir des formations et effectuer des evaluations de performance.
  • Controler les performances de l'equipe et elaborer des rapports de retour d'information pour la direction.
  • Communiquer avec les clients et fournir une assistance en personne et par telephone, si necessaire.
  • Depanner et resoudre les problemes techniques.
  • Gerer les escalades et s'assurer que tous les problemes sont resolus en temps voulu.
  • Faire des recommandations pour ameliorer l'efficacite operationnelle.

Exigences pour le responsable du service d'assistance :


  • Baccalaureat en informatique, en technologies de l'information ou dans un domaine connexe.
  • Au moins deux ans d'experience en tant que responsable du service d'assistance ou dans un role d'assistance technique.
  • Solides connaissances techniques.
  • Excellentes competences en matiere d'analyse et de depannage.
  • Capacite a travailler sous pression.
  • Excellentes competences en matiere de leadership et de gestion des personnes.
  • Solides competences en matiere de service a la clientele.

Avantages chez Digital Days


  • Salaire competitif en fonction de l'experience
  • Plan de sante
  • Ordinateur portable et telephone mobile fournis
  • Travail a distance


Avantages du bureau en option :


  • Acces direct au canal de Lachine, a quelques minutes du centre-ville de Montreal
  • Espace de bureau ouvert et culture ouverte
  • Carte Opus payee en partie par l'entreprise
  • Jeux dans le bureau pour t'aider a te detendre
  • Restaurant sur place
  • Gymnase sur place
  • Garderie sur place
  • Terrasse publique avec vue sur le canal


A propos de Digital Days


Digital Days est une boutique de services informatiques geres qui se specialise dans le service d'une grande variete de PME bilingues a travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accelerateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de reseau axe sur la croissance avec un accent particulier sur les hauts niveaux de service a la clientele, Digital Days est l'endroit ideal pour toi !


L'environnement de travail de Digital Days est un environnement qui recompense la responsabilite et l'autonomie, le tout au sein d'une equipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus eleves. Impregne des dernieres technologies, Digital Days guide les clients a travers les dernieres solutions de cloud prive, public et hybride pour les entreprises.

Base le long du magnifique canal Lachine de Montreal, et dote d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft a concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employes travaillent actuellement a distance en raison de la pandemie de COVID-19 en cours et que les postes peuvent etre definitivement a distance.


Si tu penses etre le candidat ideal pour le poste, postule maintenant et rejoins notre equipe sympathique, flexible et dynamique !

Veuillez noter que seuls les candidats selectionnes seront contactes.

Apply