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Digital Customer Success Manager Jobs in Remote, OR

Purple Rain

Customer Success Manager

OR · On-site

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Purple Rain

Customer Success Manager

OR · Remote

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Sapiens

Program Director - Customer Architect

OR · On-site +1

This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The Program ...

Atos

Digital Evangelist

OR · Remote

... customer success stories and best practices. * Work closely with key strategy and offering ... both senior managers and engineers * Ability to take the initiative, make decisions and ...

Atos

Digital Evangelist

OR · On-site +1

... customer success stories and best practices. * Work closely with key strategy and offering ... both senior managers and engineers * Ability to take the initiative, make decisions and ...

Project Sapiens

Account Executive

OR · Remote

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 ...

Sapiens

Account Executive

OR · On-site +1

Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ... digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 ...

Atos

Bid Manager - Next Generation

OR · On-site +1

Bid Manager - Next Generation 539983 Pursuit Leadership Cross-Domain | Digital | Infrastructure ... What success looks like * Reduced cycle time through digital and AI-assisted workflows. * High ...

Atos

Bid Manager - Next Generation

OR · On-site +1

Bid Manager - Next Generation 539983 Pursuit Leadership Cross-Domain | Digital | Infrastructure ... What success looks like * Reduced cycle time through digital and AI-assisted workflows. * High ...

Atos

Bid Manager - Next Generation

OR · Remote

Bid Manager - Next Generation 539983 Pursuit Leadership Cross-Domain | Digital | Infrastructure ... What success looks like * Reduced cycle time through digital and AI-assisted workflows. * High ...

Atos

Bid Manager - Next Generation

OR · Remote

Bid Manager - Next Generation 539983 Pursuit Leadership Cross-Domain | Digital | Infrastructure ... What success looks like * Reduced cycle time through digital and AI-assisted workflows. * High ...

Atos

Head of AI

OR · On-site +1

About Atos Group Atos Group is a global leader in digital transformation with c. 67,000 employees ... and customer success stories. • Go-to-market and revenue growth * * Own pipeline and bookings ...

Atos

Head of AI

OR · Remote

... briefings, and customer success stories. Go-to-market and revenue growth * * Own pipeline and ... Financial management and operations * * Help support the Head of Data and AI P&L: revenue, gross ...

Atos

SAP Evangelist

OR · Remote

About Atos Group Atos Group is a global leader in digital transformation with c. 63,000 employees ... customer success stories and best practices. * Work closely with key strategy and offering ...

Atos

SAP Evangelist

OR · On-site +1

About Atos Group Atos Group is a global leader in digital transformation with c. 63,000 employees ... customer success stories and best practices. * Work closely with key strategy and offering ...

aan

Customer Accounts Manager

North Bend, OR

$17 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

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All JobsDigital Customer Success JobsDigital Customer Success Manager JobsDigital Customer Success Manager Jobs in Remote, OR

Digital Customer Success Manager information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do digital customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for digital customer success manager in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital customer success manager, and why are they important?

To excel as a Digital Customer Success Manager, you need a background in account management or customer service, strong analytical abilities, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, digital communication tools, and data analytics software is commonly required. Outstanding soft skills include proactive problem-solving, clear communication, and the ability to build strong client relationships in a digital environment. These competencies are crucial for driving customer satisfaction, retention, and ensuring seamless adoption of digital products and services.

What is the difference between Digital Customer Success Manager vs Customer Support Specialist?

AspectDigital Customer Success ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications in customer success or CRM tools are commonOften requires a high school diploma or associate degree; certifications in customer service or CRM tools are beneficial
Work EnvironmentWorks primarily with digital platforms, CRM systems, and data analysis; proactive engagement with clientsHandles inbound/outbound customer inquiries via phone, email, or chat; reactive problem-solving
Employer & Industry UsageCommon in SaaS, tech, and online service companies focusing on client retention and growthFound across various industries including retail, telecom, and tech, focusing on resolving customer issues

The Digital Customer Success Manager focuses on proactive engagement, retention, and growth of clients through digital channels, while the Customer Support Specialist primarily addresses reactive customer inquiries and issues. Both roles require customer service skills but differ in scope, tools, and strategic involvement.

How does a digital customer success manager collaborate with product and sales teams to enhance the customer experience?

A Digital Customer Success Manager often acts as a bridge between customers and internal teams, regularly sharing insights and feedback with product and sales departments. This collaboration ensures that product updates reflect actual user needs and that sales strategies align with customer success goals. By participating in cross-functional meetings, a Customer Success Manager can advocate for the customer, identify upsell opportunities, and help resolve technical or adoption challenges, ultimately driving customer satisfaction and retention.

What are popular job titles related to Digital Customer Success Manager jobs in Remote, OR?

For Digital Customer Success Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Digital Customer Success Manager jobs in Remote, OR look for?

The top searched job categories for Digital Customer Success Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Digital Customer Success Manager jobs?

Cities near Remote, OR with the most Digital Customer Success Manager job openings:

Digital Customer Success Manager jobs near you

Customer Success Manager

Purple Rain

OR • On-site

Part-time

Re-posted 18 days ago

Job description

Company Description
MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.
Job Description
- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities
Qualifications
You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.
Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information
Experience with Inside sales + account management is a plus!
This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.
Mandatory information to be sent during application
  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with
  6. Any additional skills which we should know about

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