Digital Change Management Jobs (NOW HIRING)

Job Summary

We are seeking an experienced senior change management professional to join our growing change management practice. This role will serve as a senior member of the Change Management team. This individual will provide change management expertise to ongoing major projects and initiatives that are part of the Digital Roadmap. They will use their expertise in change management methodologies, stakeholder engagement, training methods, and communication strategies to drive successful adoption. Additionally, they will consult with and educate staff across the organization on change management best practices and work to build staff capacity to perform change management.

This is a three-year limited term position. This position is a hybrid work environment opportunity, not a permanent remote assignment. The successful candidate must be a California resident when employment begins, reside within a commutable distance, and must work at least one day per week on campus.

Two major initiatives will anchor this Change Manager’s initial portfolio. The first is providing change management support for the Unified Visitor Experience project, which will include a Digital Signage Initiative and technology projects to improve the parking experience. The second is offering change management support for the Content and Collaboration in the Cloud (CCC) initiative, which is an enterprise effort to modernize how staff produce, manage, and collaborate on digital content by consolidating tools and optimizing the use of Microsoft 365 platforms such as Teams, SharePoint, and OneDrive.

Major Job Responsibilities

• Leverage change management methodology, processes, and tools to create strategies that support adoption of the changes required by a project or initiative
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design and delivery of appropriate training programs

Additional responsibilities:

• Complete change management assessments
• Identify, analyze, and prepare risk mitigation tactics
• Consult with and coach project teams
• Create actionable deliverables for core change management plans, including the Sponsor Plan, Engagement Plan, Communications Plan, and Training Plan
• Support and engage senior leaders
• Coordinate efforts with other specialists
• Integrate change management activities into project plans
• Evaluate and help ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Serve as a resource for junior team members
• Manage stakeholder alignment in collaboration with the project manager and sponsor
• Actively participate in change management forums and stay informed on best practices, emerging trends, and methodologies to drive successful organizational change

Qualifications

• Bachelor's degree
• 5+ years experience in digital change management or related field
• Change Management certification or completion of a Change Management program is highly preferred

Knowledge, Skills and Abilities

• A solid understanding of how people go through change and the change process
• Experience with and knowledge of change management principles, methodologies, and tools
• Excellent communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexibility and adaptability; ability to work in ambiguous situations
• Forward-looking with a holistic approach
• Ability to plan strategy and tactics
• Problem-solving and root-cause identification skills
• Ability to work effectively at all levels of an organization
• Demonstrated success in communicating with, training, and evaluating staff, with a keen awareness of working with people from varied backgrounds and with varied abilities
• Capacity to work as a team player and collaborate with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with project management software, MS Office, and other tools for preparing training and communications, such as Adobe Creative Suite
• Demonstrated ability to develop complex written plans, reports, and communications
• Demonstrated ability to organize and deliver training sessions, interviews, and other engagement opportunities