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Digital Banking Project Manager Jobs in Indiana (NOW HIRING)

GreenWay Bank

Client Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

Manages online account applications, ensuring timely follow-up, accurate processing, and an ... Provides support for digital banking platforms, including online banking, mobile banking ...

Mesa Associates Inc.

Project Manager

Crown Point, IN · Hybrid

We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If ... Mesa Associates, Inc. seeks a Project Manager (remote/client site) with the following skills ...

Mesa Accosiates

Project Manager

Crown Point, IN · On-site

We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If ... Mesa Associates, Inc. seeks a Project Manager (remote/client site) with the following skills ...

+WeCreate Media

Project Manager

Valparaiso, IN · On-site

$60 - $80/hr

Skills & Qualifications: * 3+ years of professional project management experience, preferably within a marketing, advertising, creative, digital or professional services environment. * Proven ability ...

11 MasterBrand Cabinets LLC

Project Manager

Jasper, IN · On-site

$100 - $125/hr

... digital workflows built on SharePoint lists and forms, automated workflows, and Power BI reporting ... The Project Manager utilizes the MasterBrand Way tools to coordinate cross‑functional ...

EXOS

Project Manager

Indianapolis, IN · On-site

Our client is seeking an experienced IT Project Manager to lead the planning, execution, and ... Experience supporting digital transformation or citizen-facing technology modernization initiatives.

Mesa Brand

Project Manager

Crown Point, IN · On-site

$100 - $125/hr

We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If ... Mesa Associates, Inc. seeks a Project Manager (remote/client site) with the following skills ...

AVI-SPL, Inc.

Project Manager

Indianapolis, IN · On-site

$80 - $100/hr

As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and ...

Wecreate-Media

Project Manager

Valparaiso, IN · On-site

$80 - $100/hr

Skills & Qualifications: * 3+ years of professional project management experience, preferably within a marketing, advertising, creative, digital or professional services environment. * Proven ability ...

MasterBrand, Inc.

Project Manager

Jasper, IN · On-site

$80 - $100/hr

The Project Manager - Finish Development leads the execution of finish development for New Product ... digital workflows built on SharePoint lists and forms, automated workflows, and Power BI reporting.

AVI-SPL

Project Manager

Indianapolis, IN · On-site

As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and ...

MasterBrand Cabinets LLC

Project Manager

Jasper, IN · On-site

... digital workflows built on SharePoint lists and forms, automated workflows, and Power BI reporting ... The Project Manager utilizes the MasterBrand Way tools to coordinate cross-functional deliverables ...

MasterBrand Cabinets LLC

Project Manager

Jasper, IN · On-site

... digital workflows built on SharePoint lists and forms, automated workflows, and Power BI reporting ... The Project Manager utilizes the MasterBrand Way tools to coordinate cross-functional deliverables ...

CYNET SYSTEMS

Project Manager

Columbus, IN · On-site

$26 - $31/hr

Ability to quickly learn and effectively use enterprise systems and digital tools. * Experience ... Project Management. * Financial Management. * Stakeholder Coordination. * Microsoft Excel.

Sharetec

Senior Software Engineer

Fort Wayne, IN · On-site

$120K - $140K/yr

Build, test, and maintain production-quality features across Sharetec's Digital Banking web and ... Manage work across the full lifecycle -- from design and implementation through code review ...

Young & Laramore

Project Manager

Indianapolis, IN · On-site

Are you a Project Manager? Are all your ducks perpetually in a row? Is "manage to-do lists" at the ... Familiarity with creative workflows across digital, campaign and production Skills: * Exceptional ...

Sharetec

Senior Software Engineer

Fort Wayne, IN · On-site

$120K - $140K/yr

Build, test, and maintain production-quality features across Sharetec's Digital Banking web and ... Manage work across the full lifecycle -- from design and implementation through code review ...

Sharetec

Senior Software Engineer

Fort Wayne, IN · On-site

$120K - $140K/yr

Build, test, and maintain production-quality features across Sharetec's Digital Banking web and ... Manage work across the full lifecycle -- from design and implementation through code review ...

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All JobsDigital Banking Project JobsDigital Banking Project Manager JobsDigital Banking Project Manager Jobs in Indiana

Digital Banking Project Manager information

What does a digital banking project manager do?

A Digital Banking Project Manager oversees the planning, execution, and delivery of digital banking initiatives within financial institutions. They coordinate cross-functional teams, manage project timelines and budgets, and ensure that digital solutions—such as mobile banking apps or online platforms—meet both business goals and regulatory requirements. Their role also involves stakeholder communication, risk management, and ensuring a smooth user experience for customers. Ultimately, they help drive innovation and digital transformation within the bank.

What are the key skills and qualifications needed to thrive as a digital banking project manager?

A Digital Banking Project Manager needs strong project management expertise, knowledge of banking operations, and experience with digital transformation, often supported by a degree in business, IT, or finance and relevant certifications like PMP or Agile. Familiarity with digital banking platforms, project management software (e.g., JIRA, MS Project), and cybersecurity protocols is typically required. Exceptional communication, leadership, and problem-solving abilities help guide cross-functional teams and manage stakeholder expectations. These skills are crucial for delivering secure, efficient, and innovative digital banking solutions that meet business goals and regulatory standards.

What are some common challenges faced by digital banking project managers during the implementation of new digital solutions?

Digital Banking Project Managers often encounter challenges such as integrating new technologies with legacy systems, ensuring strong cybersecurity measures, and managing cross-functional teams with varying technical expertise. Additionally, they must balance regulatory compliance with innovative customer experiences and coordinate between multiple stakeholders—including IT, compliance, product, and marketing teams—to keep projects on track. Effective communication, adaptability, and proactive risk management are essential for overcoming these hurdles and delivering successful digital banking projects.

What is the difference between Digital Banking Project Manager vs Digital Banking Business Analyst?

AspectDigital Banking Project ManagerDigital Banking Business Analyst
Required CredentialsPM certifications (PMP, Agile)Business analysis certifications (CBAP, CCBA)
Work EnvironmentLeads projects, manages teamsAnalyzes business needs, documents requirements
Employer & Industry UsageFinancial institutions, banks, fintechsSame as above, often collaborates with project managers
Search & Comparison IntentFocuses on project execution and deliveryFocuses on requirements gathering and process improvement

The Digital Banking Project Manager oversees the planning and execution of banking technology projects, ensuring timely delivery. In contrast, the Digital Banking Business Analyst focuses on analyzing banking processes and gathering requirements to support project development. Both roles are essential in digital banking initiatives but differ in scope and responsibilities.

What are popular job titles related to Digital Banking Project Manager jobs in Indiana?

For Digital Banking Project Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Digital Banking Project Manager jobs in Indiana look for?

The top searched job categories for Digital Banking Project Manager jobs in Indiana are:

What cities in Indiana are hiring for Digital Banking Project Manager jobs?

Cities in Indiana with the most Digital Banking Project Manager job openings:

Digital Banking Project Manager jobs near you

Client Support Specialist

GreenWay Bank

Fort Wayne, IN • On-site

$18 - $20/hr

Full-time

Posted 21 days ago

Key responsibilities

  • Serve as the primary point of contact for clients through various communication channels to deliver exceptional service.

  • Assist clients with account servicing, issue resolution, and ongoing relationship management, including opening new accounts and supporting digital banking platforms.

  • Research and resolve client questions, account concerns, and service requests while coordinating with internal departments to ensure a positive client experience.

Job description

WHO WE ARE
At GreenWay Bank, we believe banking is about more than transactions—it’s about relationships, trust, and making a meaningful impact in the communities we serve.
GreenWay Bank was founded in 1889 and has built a long tradition of serving customers with personalized service and local decision-making. Today, we proudly serve Van Wert, Fort Wayne, and the surrounding communities, combining the strengths of a community bank with the innovative mindset and capabilities needed to grow into the future. We are passionate about helping individuals, businesses, and communities thrive while staying true to the values that have guided us for generations.
Our GreenWay Bank culture is rooted in our C.A.R.I.N.G. Core Values:
  • Community – Serve to strengthen where we work and play
  • Accountability – Own our actions and follow through with excellence
  • Respect – Actively listen, value every voice, and collaborate for success
  • Integrity – Do what is right, always
  • iNnovation – Create, improve, and enhance continuously
  • Grit – Do what is needed, not what is easy
At GreenWay Bank, we are driven by exceptional service, meaningful relationships, and a commitment to enriching the lives of everyone we serve. We honor our history, embrace innovation, and invest in people who want to make a difference alongside us.
POSITION SUMMARY
The Client Support Specialist owns the client experience by serving as the primary point of contact for clients and frontline staff through in-person service, phone, email, chat, account servicing, digital banking support, and issue resolution. As part of GreenWay Bank’s centralized Client Support team, this position delivers exceptional service by providing timely, accurate, and professional support while building trusted relationships with clients and internal partners.
The Client Support Specialist performs a broad range of client support responsibilities, including opening new accounts, servicing deposit accounts, supporting digital banking platforms, resolving client inquiries, researching issues, processing account maintenance requests, and assisting clients with banking products and services. This position serves as the trusted client support resource by partnering with clients and business partners across the organization—including Retail Banking, Branches, Bank Operations, Business Solutions, Commercial Loan Operations, Commercial Banking, Mortgage, Treasury, and other support areas—to resolve issues, answer questions, coordinate solutions, and ensure a seamless client experience.
Success in this role requires a passion for customer service, strong communication skills, sound judgment, attention to detail, adaptability, and a commitment to building relationships while delivering accurate, responsive, and solution-oriented support.
ESSENTIAL RESPONSIBILITIES & DUTIES
Client Experience & Relationship Management
  • Delivers exceptional client service by serving as a primary point of contact for clients through in-person interactions, telephone, email, chat, secure messaging, and other communication channels.
  • Builds trusted relationships with clients by understanding their financial needs and providing knowledgeable, responsive, and professional support.
  • Serves as a primary resource for client account servicing, issue resolution, and ongoing relationship management.
  • Opens new consumer and business deposit accounts in accordance with established policies, procedures, regulatory requirements, and service standards.
  • Manages online account applications, ensuring timely follow-up, accurate processing, and an exceptional onboarding experience.
  • Educates clients on GreenWay Bank’s products, services, digital banking tools, and self-service resources to promote confidence and successful banking relationships.
Client Support & Problem Resolution
  • Researches and resolves client questions, account concerns, and service requests while maintaining a high level of professionalism and responsiveness.
  • Provides support for digital banking platforms, including online banking, mobile banking, electronic services, authentication, and related client inquiries.
  • Processes account maintenance requests, documentation updates, and other client servicing activities accurately and timely.
  • Coordinates with internal departments to resolve client issues efficiently while ensuring a positive client experience.
  • Escalates complex client concerns through appropriate channels while maintaining ownership of the client experience through resolution.
Relationship Deepening & Referrals
  • Identifies opportunities to strengthen client relationships by recognizing financial needs and discussing applicable GreenWay Bank products, services, and solutions.
  • Makes timely referrals to appropriate business partners, including Retail Banking, Business Solutions, Commercial Banking, Mortgage, Treasury, or other departments based on client needs.
  • Supports the Bank’s relationship-building philosophy by helping clients maximize the value of their banking relationship.
Operational Excellence
  • Performs client support responsibilities accurately, timely, and in accordance with established policies, procedures, regulatory requirements, and internal controls.
  • Maintains complete and accurate client records, documentation, and system information.
  • Assists with operational tasks assigned to the Client Support team while maintaining established service levels and quality standards.
  • Maintains working knowledge of banking regulations, products, services, and technology necessary to effectively support clients.
Collaboration & Internal Partnership
  • Serves as a trusted resource for branches and internal departments by responding to questions, researching issues, and providing timely support.
  • Collaborates closely with Bank Operations, Business Solutions, Commercial Loan Operations, Retail Banking, and other internal partners to ensure a consistent and seamless client experience.
  • Communicates client feedback, trends, and recurring service opportunities to leadership to support continuous improvement.
Continuous Improvement
  • Identifies opportunities to improve client service, workflow efficiency, operational processes, and the overall client experience.
  • Participates in training, cross-training, and professional development opportunities to maintain proficiency in banking products, services, systems, and technology.
  • Contributes to a positive, collaborative, and client-focused team environment.
  • Perform other duties, responsibilities, and special projects as assigned
QUALIFICATIONS
  • Education
    • High school diploma or equivalent required.
    • Associate’s degree in Business, Communications, Finance, Accounting, Banking, or a related field (or equivalent work experience) preferred.
  • Experience
    • Minimum of two (2) years of customer service, retail, banking, deposit operations, or related financial services experience preferred.
    • Experience opening new accounts and supporting digital banking platforms preferred.
  • Knowledge, Skills, & Abilities
    • Demonstrated commitment to delivering exceptional customer service and building lasting client relationships.
    • Strong understanding of deposit products, account servicing, digital banking, and consumer banking operations.
    • Excellent verbal, written, and interpersonal communication skills.
    • Ability to effectively resolve client concerns while exercising sound judgment and professionalism.
    • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
    • Exceptional attention to detail and commitment to accuracy.
    • Ability to identify client needs and make appropriate referrals to deepen banking relationships.
    • Demonstrated ability to work collaboratively with clients, teammates, and internal business partners.
    • Proficiency with banking technology, digital platforms, and Microsoft Office applications.
We recognize that relevant knowledge, skills, and abilities may be gained through a variety of professional and educational experiences. Equivalent combinations of education, experience, training, certifications, and professional development will be considered.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
This position primarily operates in a banking branch office environment and routinely uses standard office equipment, computers, phones, printers, scanners, cash handling equipment, and other banking technology systems while providing service to customers.
While performing the essential functions of this role, the employee may be required to:
  • Frequently move throughout the branch office environment to assist customers, access workstations, retrieve supplies, or perform operational tasks
  • Handle cash, coin, negotiable instruments, and other financial documents with accuracy and attention to detail