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Digital Banking Project Manager Jobs in Indiana (NOW HIRING)

Peoples Bank

Digital Relationship Banker

Merrillville, IN · On-site

$22.36 - $26.25/hr

... banking channels. This role is responsible for building, managing, and growing customer relationships through proactive engagement throughout the customer lifecycle - from digital account opening and ...

Peoples Bank

Digital Relationship Banker

Merrillville, IN · On-site

$22.36 - $26.25/hr

... banking channels. This role is responsible for building, managing, and growing customer relationships through proactive engagement throughout the customer lifecycle - from digital account opening and ...

Interra Credit Union

Digital Product Specialist

Goshen, IN · On-site

$103K - $103K/yr

... PMO-led initiatives, aligning digital deliverables with broader organizational goals. Provide ... Experience with a suite of comparable digital/banking systems, fintech-related roles and/or third ...

Interra Credit Union

Digital Product Specialist

Goshen, IN

$103K - $103K/yr

... PMO-led initiatives, aligning digital deliverables with broader organizational goals. Provide ... Experience with a suite of comparable digital/banking systems, fintech-related roles and/or third ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Proactively collect and evaluate customer feedback on digital banking products and platforms and ... Serve as a member of project teams that impact the Customer Solutions Center and other bank ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Proactively collect and evaluate customer feedback on digital banking products and platforms and ... Serve as a member of project teams that impact the Customer Solutions Center and other bank ...

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Digital Banking Project Manager information

What does a Digital Banking Project Manager do?

A Digital Banking Project Manager oversees the planning, execution, and delivery of digital banking initiatives within financial institutions. They coordinate cross-functional teams, manage project timelines and budgets, and ensure that digital solutions—such as mobile banking apps or online platforms—meet both business goals and regulatory requirements. Their role also involves stakeholder communication, risk management, and ensuring a smooth user experience for customers. Ultimately, they help drive innovation and digital transformation within the bank.

What is the difference between Digital Banking Project Manager vs Digital Banking Business Analyst?

AspectDigital Banking Project ManagerDigital Banking Business Analyst
Required CredentialsPM certifications (PMP, Agile)Business analysis certifications (CBAP, CCBA)
Work EnvironmentLeads projects, manages teamsAnalyzes business needs, documents requirements
Employer & Industry UsageFinancial institutions, banks, fintechsSame as above, often collaborates with project managers
Search & Comparison IntentFocuses on project execution and deliveryFocuses on requirements gathering and process improvement

The Digital Banking Project Manager oversees the planning and execution of banking technology projects, ensuring timely delivery. In contrast, the Digital Banking Business Analyst focuses on analyzing banking processes and gathering requirements to support project development. Both roles are essential in digital banking initiatives but differ in scope and responsibilities.

What are some common challenges faced by Digital Banking Project Managers during the implementation of new digital solutions?

Digital Banking Project Managers often encounter challenges such as integrating new technologies with legacy systems, ensuring strong cybersecurity measures, and managing cross-functional teams with varying technical expertise. Additionally, they must balance regulatory compliance with innovative customer experiences and coordinate between multiple stakeholders—including IT, compliance, product, and marketing teams—to keep projects on track. Effective communication, adaptability, and proactive risk management are essential for overcoming these hurdles and delivering successful digital banking projects.

What are the key skills and qualifications needed to thrive as a Digital Banking Project Manager, and why are they important?

A Digital Banking Project Manager needs strong project management expertise, knowledge of banking operations, and experience with digital transformation, often supported by a degree in business, IT, or finance and relevant certifications like PMP or Agile. Familiarity with digital banking platforms, project management software (e.g., JIRA, MS Project), and cybersecurity protocols is typically required. Exceptional communication, leadership, and problem-solving abilities help guide cross-functional teams and manage stakeholder expectations. These skills are crucial for delivering secure, efficient, and innovative digital banking solutions that meet business goals and regulatory standards.
What are popular job titles related to Digital Banking Project Manager jobs in Indiana? For Digital Banking Project Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Digital Banking Project Manager jobs in Indiana look for? The top searched job categories for Digital Banking Project Manager jobs in Indiana are:
What cities in Indiana are hiring for Digital Banking Project Manager jobs? Cities in Indiana with the most Digital Banking Project Manager job openings:
Digital Banking Project Manager jobs near you
Digital Banking Center Representative

Digital Banking Center Representative

United Fidelity Bank

Evansville, IN • On-site

Full-time

Posted 9 days ago

Job description

It's fun to work at a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
The Digital Banking Center Representative position is a key operational role that manages customer relationships obtained through online account opening; providing friendly and efficient services to UFB Digital Banking customers. The incumbent will be responsible for managing and effectively answering inquiries related to online account opening, reviewing online account applications, monitor account relationships, and resolving problems by researching and troubleshooting issues via telephone, internet, or written correspondence. This position will also support other operational departments, such as the Call Center, in other facets during downtime.
Essential Job Functions include, but are not limited to:
  • Monitor, review and process online account opening applications for consumer and business deposit accounts.
  • Provide exceptional phone service, email, chat and web correspondence to internet customers by responding efficiently and accurately, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Follow up with customers/applicants when necessary.
  • Provide customer assistance/troubleshoot for Retail Online Banking, Mobile Banking, Debit Cards, and other electronic banking areas for Digital Banking Customers.
  • Seize opportunities to forward customers to branch staff when the opportunities to upsell products arise.
  • Monitor transaction exceptions (i.e. NSF), evaluate account activities, and consider risks associated with Internet-established customer relationships.
  • Follow standard operating procedures.
  • Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:
  • Excellent interpersonal skills - always interacting professionally with callers, associates, executives & senior leaders.
  • Outstanding written and verbal communication abilities.
  • Must demonstrate strong analytical and problem-solving attributes.
  • Advanced organization and time management skills.
  • Proficiency in Microsoft Office Suite of products.
  • Ability to work under high pressure, within short deadlines, while making sound judgement decisions.
  • Possess a high degree of integrity when dealing with sensitive information.
  • Energetic team player.

Education, Experience and Qualifications:
  • High School Graduate or General Education Degree (GED) required.
  • Banking experience preferred.
  • 2-3 years of customer service or bank operations experience required.
  • 2-3 years of call center experience is a plus.

Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.
Working Conditions:
  • Typical office working environment.
  • Typical desk job.
  • Extended viewing of computer screens.
  • Donning microphone headsets to manage customer calls.
  • Periodic travel between locations may be required.
  • Typically, 8:00am - 5:00pm CST, Monday - Friday.
  • Must be able to work over-time and Saturdays if needed.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

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