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Digital Banking Assistant Jobs (NOW HIRING)

First Financial

Digital Banking Developer

Center, TX · On-site

The Digital Banking Developer is responsible for designing, developing, integrating, testing, and ... * Assist in troubleshooting production issues, diagnosing root causes, and implementing fixes for ...

Dime Bank

Digital Banking Fraud Analyst

Norwich, CT · On-site

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... This position will assist management to minimize exposure to fraud and possible monetary losses ...

Herring Bank

Digital Banking Specialist I

Amarillo, TX · On-site

Digital Banking Specialist I Herring Bank is seeking a Digital Banking Specialist I to serve as a ... Verify customer identity before discussing or making changes to account information. * Assist ...

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Dime Bank

As a member of one or more of the digital banking team, performs tasks and responsibilities in ... This position will assist management to minimize exposure to fraud and possible monetary losses ...

Herring Bank

Digital Banking Specialist I

Amarillo, TX · On-site

Digital Banking Services Manager FLSA Status: Exempt Position Summary Herring Bank is seeking a ... Verify customer identity before discussing or making changes to account information. * Assist ...

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How much do digital banking assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for digital banking assistant in the United States is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

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Infographic showing various Digital Banking Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $47,881 per year, or $23 per hour.

Digital Banking Specialist

Alexandria, VA • On-site

Burke & Herbert Bank
Commercial Banking • 201 - 500 employees
Learn more about Burke & Herbert Bankexternal

$21 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Burke & Herbert Bank rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Acts as a subject matter expert for all Digital Banking products, services, systems and enrollment. Processes Digital Banking daily work including setup, maintenance, end of day and settlement for online banking and treasury management.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides support for digital banking, including product fulfillment and daily production work.
  • Acts as a technical support resource and Subject Matter Expert for digital banking products, services and systems.
  • Acts as a liaison with digital banking and Treasury Management product vendors to facilitate implementation and periodic maintenance of products.
  • Provides support for commercial account billing and account analysis.
  • Post and review daily transactions from various sources and prepares daily ACH settlement for management approval.
  • Assist with processing work related to Treasury Management services (Wires, RDC, ACH, Positive Pay, etc.)
  • Monitors transaction activity and system alerts to identify and mitigate fraud.
  • Prepares and maintains various reports for tracking, compliance and management review.
  • Investigates, resolves and reports Regulation E (ACH) claims in accordance with bank procedures and regulatory requirements.
  • Reviews and processes digital banking enrollment and maintenance requests, and related services.
  • Answers questions from internal and external customers in a timely, effective and courteous manner.
  • Provide support and process requests received through the digital banking account-opening channel.
  • Works closely with branches and other departments to identify and resolve operational/reporting questions.
  • Utilizes and periodically reviews departmental procedures to ensure compliance with bank expectations, product enhancements and regulatory requirements.
  • Assist in implementing new products/services/systems, helps to ensure processes and procedures adhere to compliance laws and regulations, and participate in system releases/enhancements.
  • Archive daily work into the shared drive and Bank's document repository system.
  • Responsible for complying with department procedures as documented within the BSA Compliance Program Operating Manual.
Other duties
  • Remains current on relevant compliance laws, regulatory requirements and changes Digital Banking products and services.
  • Perform additional duties as assigned.
Skills/Abilities
  • Excellent customer service skills.
  • Working knowledge of the Bank's products and services, account set-up standards and documentation requirements.
  • Proficient in the use of Microsoft Office products, standard office equipment and JHA core system.
  • Ability to multitask with good organizational skills and attention to detail.
  • Good analytical and strong data entry skills.
  • Excellent oral and written communication skills.
  • Ability to work effectively both independently and as part of a team.
Education and Experience
  • Requires minimum of two (2) years banking industry or other relevant experience, sales and service or previous Treasury Management Services and Digital Banking experience.
  • High School Diploma or equivalent.
  • Prior experience in Automated Clearing House (ACH) and Regulation E dispute processing preferred.

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.
Travel
Travel may be required for this position.
For Applicants located in Northern Viriginia (VA): The anticipated salary range for this position is $21.00-$24.00 per hour.
The ranges listed for Viriginia and/or Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.
Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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