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Dialogflow Jobs (NOW HIRING)

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Dialogflow ES to Dialogflow CX migration * Chatbot platform migration to Google Conversational AI * Legacy rule-based bots to Generative AI-based virtual agents * Analyze existing conversation flows ...

talentmovers inc

GCP System Engineer

Issaquah, WA · On-site

Execute the configuration and deployment of core AI agents (Dialogflow CX/ES) and other Agentic AI components, ensuring they meet operational standards for reliability and performance. * AI ...

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How much do dialogflow jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for dialogflow in the United States is $65.93, according to ZipRecruiter salary data. Most workers in this role earn between $58.89 and $84.13 per hour, depending on experience, location, and employer.

What is a Dialogflow?

A Dialogflow job typically involves designing, building, and optimizing conversational AI solutions using Google Dialogflow. Responsibilities may include creating intelligent chatbots, integrating natural language processing (NLP) models, and improving user interactions. Professionals in this field often work as chatbot developers, AI engineers, or conversational UX designers. Strong knowledge of machine learning, APIs, and cloud platforms is beneficial for this role.

What does a Dialogflow developer do?

A Dialogflow Developer typically spends their day designing, building, and maintaining conversational agents and chatbots using Dialogflow. This includes creating intents and entities, integrating APIs, testing natural language models, and collaborating with UX designers and other engineers to enhance conversation flows. You may also be tasked with troubleshooting user issues, analyzing performance metrics, and optimizing chatbot performance based on user feedback. The role often requires teamwork across product, development, and customer support departments to ensure seamless virtual assistant solutions that meet business objectives.

What are the key skills and qualifications needed to thrive in the Dialogflow position, and why are they important?

To succeed as a Dialogflow Developer or Specialist, you need expertise in conversational AI design, strong programming skills (especially in JavaScript or Python), and experience with Natural Language Processing (NLP) frameworks. Familiarity with Google Cloud Platform, Dialogflow CX/ES, API integration, and relevant certifications such as Google Cloud Dialogflow certification are highly valuable. Excellent problem-solving abilities, communication skills, and attention to user experience will set you apart. These competencies are crucial for delivering robust, user-friendly chatbot solutions that align with client requirements and business goals.

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Dialogflow jobs near you
Infographic showing various Dialogflow job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $137,142 per year, or $65.9 per hour.

Program Manager Customer Retention AI Agent (Google CCAI) @ Charlotte NC

Diverse Lynx

Charlotte, NC • On-site

$55 - $60/hr

Other

Re-posted 25 days ago

Job description

Program Manager — Customer Retention AI Agent (Google CCAI)

Location: Charlotte NC

Type: Contract W2

Rate: $55-$60/hr on W2

Role Summary

We're looking for a seasoned Program Manager to lead the end-to-end delivery of a customer retention agent built on Google's Contact Center AI (CCAI) / Dialogflow CX platform. This is a cross-functional program spanning conversational design, engineering, data, and CX operations — you'll own scope, timeline, risk, and stakeholder alignment from discovery through production launch and scale.

Key Responsibilities

• Own the program roadmap, milestones, and delivery cadence for the retention agent build (discovery → design → build → pilot → GA)

• Coordinate cross-functional squads: conversational designers, Dialogflow CX/CCAI engineers, data/ML teams, QA, and contact center operations

• Manage vendor/SI relationships if a systems integrator or Google Cloud partner is involved

• Define and track program KPIs (containment rate, retention lift, deflection rate, CSAT/NPS impact, AHT reduction)

• Run governance: steering committee updates, RAID logs, budget tracking, and change management

• Drive integration planning across CRM, telephony/CCaaS, billing, and retention-offer systems

• Manage phased rollout strategy (pilot cohort → regional → full production) and post-launch optimization cycles

• Escalate and resolve cross-team blockers; manage dependencies between engineering, data privacy/compliance, and business stakeholders

Required Qualifications

• 10+ years of program/project management experience, including 3+ years managing AI/conversational AI, CX, or contact-center technology programs

• Hands-on program delivery experience with Genesys Cloud CX (or comparable enterprise contact-center platform) environments

• Working knowledge of Google Cloud Contact Center AI (CCAI) / Dialogflow CX, or strong aptitude to ramp quickly on the platform

• Proven experience managing customer retention, churn-reduction, or customer experience transformation initiatives

• Strong stakeholder management skills — comfortable presenting to VP/C-level sponsors and running working sessions with engineers

• Experience with Agile/Scrum and hybrid delivery models; PMP, PgMP, or SAFe certification a plus

• Familiarity with CRM (Salesforce/ServiceNow), telephony integrations, and data privacy considerations (PCI, PII) in contact center contexts

Nice to Have

• Prior experience specifically launching a virtual agent / conversational AI bot into a live contact center

• Experience with retention/loyalty program design (offers, save desks, win-back campaigns)

• Google Cloud certification (Professional Cloud Architect or CCAI-specific training)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

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