ZipRecruiter

Log In

1

Dhs Call Center Jobs in Virginia (NOW HIRING)

SOS International LLC

Call Agent

Reston, VA · On-site

$15.50 - $20.50/hr

Call Agents perform the call center supported registration process, provide applicable referrals ... Successfully pass the DHS Employment Eligibility Verification (E-Verify) program. * Pass a USG ...

PonosCare

VA-Eligibility Specialist

Richmond, VA · On-site

... DHS) for application process. QUALIFICATIONS AND EDUCATION * High school diploma or equivalent; some college education preferred. * Previous experience in a call center or customer service role ...

next page

Showing results 1-20

All JobsDhs Call Center JobsDhs Call Center Jobs in Virginia

Dhs Call Center information

See Virginia salary details

$10

$17

$24

How much do dhs call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dhs call center in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a DHS Call Center?

A DHS Call Center job involves assisting individuals with inquiries related to government programs and services, such as benefits, eligibility, and applications. Agents handle incoming calls, provide information, resolve issues, and sometimes escalate complex cases. Strong communication skills, patience, and knowledge of DHS policies are essential.

What are the main responsibilities of a DHS Call Center representative on a daily basis?

DHS Call Center representatives are primarily responsible for handling incoming calls from the public regarding benefit programs, eligibility requirements, and application statuses. They answer questions, provide information, assist with completing forms, and sometimes help resolve issues or complaints related to Department of Human Services support programs. Representatives may also input data, update case files, and refer callers to additional resources or specialized staff as necessary. The role requires clear communication, patience, and the ability to manage confidential information efficiently while maintaining a professional and supportive demeanor.

What are the key skills and qualifications needed to thrive in the DHS Call Center position, and why are they important?

To thrive as a DHS Call Center representative, you typically need strong customer service skills, familiarity with government assistance programs, and a high school diploma or equivalent. Proficiency in using call center software, case management systems, and sometimes knowledge of state-specific databases is important. Excellent listening, empathy, and conflict resolution are key soft skills that help build rapport and effectively support callers. These competencies are essential to efficiently address client needs, ensure accurate information is provided, and maintain a high standard of service in a demanding environment.

What are popular job titles related to Dhs Call Center jobs in Virginia?

For Dhs Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dhs Call Center jobs in Virginia look for?

The top searched job categories for Dhs Call Center jobs in Virginia are:

Dhs Call Center jobs near you
Infographic showing various Dhs Call Center job openings in Virginia as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,937 per year, or $17.8 per hour.

Inbound Call Center Representative

IronMountain Solutions

Chesapeake, VA • On-site

$16/hr

Full-time

Re-posted 7 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply