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Dhs Call Center Jobs (NOW HIRING)

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

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Dhs Call Center information

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How much do dhs call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for dhs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is it hard to get a job with DHS?

Getting a job with DHS, such as a DHS call center position, can be competitive and typically requires passing background checks, security clearances, and demonstrating relevant communication skills. The hiring process may involve multiple steps, including interviews and assessments, but candidates with relevant experience and proper credentials have a good chance of success.

What is the highest paying job in human services?

In human services, executive roles such as Director of Human Services or Program Director tend to be the highest paying, often earning six-figure salaries. These positions typically require advanced degrees, extensive experience, and strong management skills. Salaries vary based on organization size and location.

What jobs are under DHS?

DHS (Department of Homeland Security) offers a variety of jobs including border security, immigration enforcement, cybersecurity, emergency management, and administrative roles. These positions often require security clearances, specialized training, and knowledge of federal regulations. Common roles include Customs and Border Protection officers, ICE agents, cybersecurity analysts, and emergency management specialists.

What are the main responsibilities of a DHS Call Center representative on a daily basis?

DHS Call Center representatives are primarily responsible for handling incoming calls from the public regarding benefit programs, eligibility requirements, and application statuses. They answer questions, provide information, assist with completing forms, and sometimes help resolve issues or complaints related to Department of Human Services support programs. Representatives may also input data, update case files, and refer callers to additional resources or specialized staff as necessary. The role requires clear communication, patience, and the ability to manage confidential information efficiently while maintaining a professional and supportive demeanor.

What are the key skills and qualifications needed to thrive in the Dhs Call Center position, and why are they important?

To thrive as a DHS Call Center representative, you typically need strong customer service skills, familiarity with government assistance programs, and a high school diploma or equivalent. Proficiency in using call center software, case management systems, and sometimes knowledge of state-specific databases is important. Excellent listening, empathy, and conflict resolution are key soft skills that help build rapport and effectively support callers. These competencies are essential to efficiently address client needs, ensure accurate information is provided, and maintain a high standard of service in a demanding environment.

What qualifications do you need to work for DHS?

To work for the DHS Call Center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle customer inquiries. Some positions may require security clearances or background checks, and familiarity with computer systems or call center software is often preferred.

What is a Dhs Call Center job?

A DHS Call Center job involves assisting individuals with inquiries related to government programs and services, such as benefits, eligibility, and applications. Agents handle incoming calls, provide information, resolve issues, and sometimes escalate complex cases. Strong communication skills, patience, and knowledge of DHS policies are essential.

More about Dhs Call Center jobs
What cities are hiring for Dhs Call Center jobs? Cities with the most Dhs Call Center job openings:
What states have the most Dhs Call Center jobs? States with the most job openings for Dhs Call Center jobs include:
What job categories do people searching Dhs Call Center jobs look for? The top searched job categories for Dhs Call Center jobs are:
Dhs Call Center jobs near you
Infographic showing various Dhs Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Inbound Call Center Representative

Inbound Call Center Representative

IronMountain Solutions

Chesapeake, VA • On-site

$16/hr

Full-time

Posted 15 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 100 Emancipation Drive, Bldg. 135 Room AG-08, Hampton, VA 23667
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply