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Dhs Call Center Jobs (NOW HIRING)

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

IronMountain Solutions

$16/hr

Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology ...

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How much do dhs call center jobs pay per hour?

As of May 29, 2026, the average hourly pay for dhs call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Dhs Call Center job?

A DHS Call Center job involves assisting individuals with inquiries related to government programs and services, such as benefits, eligibility, and applications. Agents handle incoming calls, provide information, resolve issues, and sometimes escalate complex cases. Strong communication skills, patience, and knowledge of DHS policies are essential.

What are the key skills and qualifications needed to thrive in the Dhs Call Center position, and why are they important?

To thrive as a DHS Call Center representative, you typically need strong customer service skills, familiarity with government assistance programs, and a high school diploma or equivalent. Proficiency in using call center software, case management systems, and sometimes knowledge of state-specific databases is important. Excellent listening, empathy, and conflict resolution are key soft skills that help build rapport and effectively support callers. These competencies are essential to efficiently address client needs, ensure accurate information is provided, and maintain a high standard of service in a demanding environment.

What are the main responsibilities of a DHS Call Center representative on a daily basis?

DHS Call Center representatives are primarily responsible for handling incoming calls from the public regarding benefit programs, eligibility requirements, and application statuses. They answer questions, provide information, assist with completing forms, and sometimes help resolve issues or complaints related to Department of Human Services support programs. Representatives may also input data, update case files, and refer callers to additional resources or specialized staff as necessary. The role requires clear communication, patience, and the ability to manage confidential information efficiently while maintaining a professional and supportive demeanor.
More about Dhs Call Center jobs
What cities are hiring for Dhs Call Center jobs? Cities with the most Dhs Call Center job openings:
What states have the most Dhs Call Center jobs? States with the most job openings for Dhs Call Center jobs include:
What job categories do people searching Dhs Call Center jobs look for? The top searched job categories for Dhs Call Center jobs are:
Dhs Call Center jobs near you
Infographic showing various Dhs Call Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operators Dispatchers

Qwalifize LLC

Leesburg, VA

$18 - $28/hr

Other

Posted 20 days ago

Job description

Type:

  • 3 months to 1 year contract with additional option years.

Full Time or Part Time:

  • Full-Time

Pay Rate:

  • $18.00 – $28.00 per hour (negotiable).

Location:

  • TBD – Onsite
  • Must be willing to relocate anywhere in the US

Language Requirements:

  • Write, read, and speak English

Language Preferences:

  • Bilingual (English/Spanish)

Job Overview
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.

Experience Requirements

  • Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations
  • Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems
  • Ability to follow protocols for prioritizing and routing emergency and non-emergency calls
  • Strong communication, decision-making, and problem-solving skills
  • Ability to work effectively under stress and maintain composure during emergency situations

Experience Preferences

  • Experience in a municipal or county emergency dispatch center
  • Knowledge of fire, EMS, and law enforcement operations
  • Familiarity with NFPA or APCO standards for emergency communications

Physical Requirements

  • Ability to sit for extended periods while operating communication systems
  • Ability to hear, speak, and type clearly under stressful conditions
  • Ability to perform multitasking duties with attention to detail and accuracy

Education Requirements

  • High School Diploma or equivalent recognized certification

Education Preferences

  • Emergency Communications Certification or Dispatcher Training Certification

Training Schedule:

  • TBD

Schedule:

  • Varies based on operational needs; includes availability for nights, weekends, and holidays

Dress Code:

  • TBD

Benefits:

  • TBD

Additional Information:
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.

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