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Dhs Call Center Jobs in Michigan (NOW HIRING)

Judson Center

Peer Support Specialist

Warren, MI

$16.83 - $19.69/hr

Non-Exempt/Hourly Judson Center's behavioral health services offer substance abuse therapy, co ... Clients are referred from Macomb County Community Mental Health, DHS, and private insurance ...

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Dhs Call Center information

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How much do dhs call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for dhs call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a DHS Call Center?

A DHS Call Center job involves assisting individuals with inquiries related to government programs and services, such as benefits, eligibility, and applications. Agents handle incoming calls, provide information, resolve issues, and sometimes escalate complex cases. Strong communication skills, patience, and knowledge of DHS policies are essential.

What are the main responsibilities of a DHS Call Center representative on a daily basis?

DHS Call Center representatives are primarily responsible for handling incoming calls from the public regarding benefit programs, eligibility requirements, and application statuses. They answer questions, provide information, assist with completing forms, and sometimes help resolve issues or complaints related to Department of Human Services support programs. Representatives may also input data, update case files, and refer callers to additional resources or specialized staff as necessary. The role requires clear communication, patience, and the ability to manage confidential information efficiently while maintaining a professional and supportive demeanor.

What are the key skills and qualifications needed to thrive in the DHS Call Center position, and why are they important?

To thrive as a DHS Call Center representative, you typically need strong customer service skills, familiarity with government assistance programs, and a high school diploma or equivalent. Proficiency in using call center software, case management systems, and sometimes knowledge of state-specific databases is important. Excellent listening, empathy, and conflict resolution are key soft skills that help build rapport and effectively support callers. These competencies are essential to efficiently address client needs, ensure accurate information is provided, and maintain a high standard of service in a demanding environment.

What are popular job titles related to Dhs Call Center jobs in Michigan?

For Dhs Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dhs Call Center jobs in Michigan look for?

The top searched job categories for Dhs Call Center jobs in Michigan are:

Dhs Call Center jobs near you
Infographic showing various Dhs Call Center job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Peer Support Specialist

Judson Center

Warren, MI

$16.83 - $19.69/hr

Full-time

Re-posted 18 days ago

Job description

Job Description
Peer Support Specialist
Macomb Region - Behavioral Health Services Program
Reports To: Program Manager Status : Full Time FLSA Status: Non-Exempt/Hourly
Judson Center’s behavioral health services offer substance abuse therapy, co-occurring services for those with a mental illness. A recovery-oriented model is utilized. The model includes a peer support specialist who works with the team to mentor and remove barriers to successful treatment for the client. Clients are referred from Macomb County Community Mental Health, DHS, and private insurance companies.
Summary of Position
The primary responsibility of a Peer Support Specialist is to mentor and work with the client to remove barriers to successful treatment recovery. The Peer Support Specialist will work with the consumer and treatment team in deciding what their role in the client’s recovery will be.
The Peer support specialist will:
Complete the first part of the intake with clients, work with therapists in group therapy sessions, lead support groups, make phone calls to remind clients of their appointments with the therapists and psychiatrist and help to get them to their appointments if necessary, help to call clients who missed appointments to try and engage them back to therapy. The peer support specialist serves as a liaison to find and help access resources and other social service agencies for the client. The peer support specialist works to assist others with similar experiences by sharing their personal recovery stories and empowering individuals to work towards their own life goals. The peer support specialist teaches goal setting, problem solving and symptom management skills.
Competencies
Organizational skills, good verbal and written communication.
Ability to work in a team.
Cultural competence.
Knowledge and personal understanding of addiction and recovery.
Has been in recovery for at least 1 year.
Computer skills.
Qualifications
Must complete the state mandated training and be certified to deliver services.
Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.
Must be in sustained recovery for at least 3 years.
Demonstrate a strong commitment to promoting recovery through mentorship,
removing obstacles and barriers to recovery, assisting individuals in their recovery journey in the community and accept that there are many paths an individual can take to recovery. Needs to follow the peer support specialist code of ethics.
Environment
Job requires non-traditional work hours, in the office and community.
Job requires a flexible schedule.
Job incudes working with consumers who may show aggression or have behavioral outbursts.
Credentialing and Privileging
  • The Peer Support Specialist must be under the supervision of a limited or fully licensed professional.
  • The Peer Support Specialist must comply with all applicable licensing rules, accreditation standards, code of ethics, federal Medicaid regulations and policies and Judson Center’s policies and procedures.
  • All Peer Support Specialist must be trained and certified by the State of Michigan
This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.

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