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Patient Care Coordinator (PCC) in Radiology/Breast Imaging

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

The Patient Care Coordinator (PCC) in the Radiology/Breast Imaging department provides comprehensive administrative, scheduling, and patient-facing support for breast imaging services, including mammography, breast ultrasound, and breast MRI. This role supports three core operational areas—Image Archive, Reception/Front Desk, and Scheduling—with an additional focus on coordinating incoming Dana-Farber Cancer Institute (DFCI) mammography patients. The PCC ensures seamless access to care, accurate imaging record management, and compassionate, efficient experience for patients undergoing breast imaging.

Key Responsibilities

• Breast Imaging Scheduling & DFCI Collaboration
• Serve as the primary administrative liaison for incoming DFCI mammography patients, ensuring timely access to screening and diagnostic breast imaging.
• Coordinate with DFCI clinical teams, nurse navigators, and referral coordinators to obtain necessary orders, clinical notes, and prior imaging.
• Schedule mammography, breast ultrasound, and breast MRI exams according to Breast Care protocols, clinical urgency, and modality availability.
• Communicate exam preparation instructions and ensure patients understand next steps in their care.
• Track and prioritize DFCI referrals to support continuity of oncology and survivorship care. Resolve scheduling conflicts, incomplete orders, or missing documentation by collaborating with DFCI and internal Radiology teams.

• Image Archive & Breast Imaging Records
• Process incoming outside breast imaging (mammograms, ultrasounds, MRIs) for DFCI and internal patients, ensuring timely upload into PACS.
• Verify correct labeling, accession matching, and reconciliation of prior breast imaging studies.
• Support radiologists by ensuring all prior mammography images are available for comparison before interpretation.
• Handle patient and provider requests for image release, CD creation, and secure digital transfer.
• Maintain strict compliance with HIPAA and institutional policies regarding sensitive breast imaging records.

• Reception & Front Desk Operations (Breast Imaging Suite)
• Welcome and check in patients arriving for breast imaging exams, providing a warm, supportive, and privacy-sensitive environment.
• Verify patient identity, insurance, and breast imaging orders; update demographic and clinical information.
• Communicate expected wait times, exam flow, and preparation steps.
• Triage patient concerns and escalate clinical questions to technologists, nurses, or breast imaging navigators.
• Support patients who may be anxious or undergoing diagnostic follow-up after abnormal findings.
• Maintain a calm, organized, and patient-centered reception area.

• Cross-Functional Collaboration
• Work closely with breast imaging technologists, radiologists, nurse navigators, and DFCI oncology teams.
• Assist with patient flow during high-volume screening and diagnostic sessions.
• Participate in multidisciplinary coordination for patients requiring same-day diagnostic workups.
• Provide coverage across Radiology administrative functions as needed.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Prior experience in Radiology, Breast Imaging, Oncology, or women's health strongly preferred.
• Familiarity with PACS, EMR systems (Epic), and breast imaging workflows is highly desirable.
• Strong communication, empathy, and customer service skills.
• Ability to work in a fast-paced, emotionally sensitive clinical environment.
• Excellent attention to detail, especially when handling imaging records and DFCI referrals.

Work Environment

• Breast Imaging clinical setting with frequent interaction with patients undergoing screening and diagnostic exams.
• Collaboration with DFCI oncology teams and internal Radiology staff.
• May require rotating shifts depending on departmental needs.

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled