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Developer Success Engineer Jobs (NOW HIRING)

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient ...

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient ...

Byrne Dairy

Customer Success Engineer

Liverpool, NY · On-site

$125K - $150K/yr

Customer Success Engineer - Retail Technology Liverpool, NY | $80,000-$100,000 Base + Commission | $125,000-$150,000 OTE Sapphire Recruitment is seeking a Customer Success Engineer for an established ...

Luminary Cloud

Customer Success Engineer

San Mateo, CA · On-site

We are seeking a Customer Success Engineer (CSE) as a founding member of the Luminary customer success team! You will work closely with our customers and internal teams to ensure our customer has the ...

Simplex

Customer Success Engineer

Austin, TX · On-site

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data, optimization, and ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Vatn Systems

Customer Success Engineer

Bristol, RI · On-site

About the Role As a Customer Success Engineer, you'll be the technical lifeline for our customers - from onboarding and training through complex field troubleshooting and long-term mission success.

Hightouch

Customer Success Engineer

New York, NY · On-site

$85K - $110K/yr

About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You'll work directly with all users to ensure they can get the ...

Hasbro

Customer Success Engineer

Boston, MA · On-site

We're building something new inside our AI Studio, and we're looking for a Customer Success ... Developer relations, developer education, or technical writing experience. * Background in ...

New

Hightouch

Customer Success Engineer

$85K - $110K/yr

About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You'll work directly with all users to ensure they can get the ...

Firecrawl

Success Engineer

San Francisco, CA · On-site

$190K - $265K/yr

... developer, API, or AI-infra product * You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself * You've owned accounts ...

Hasbro

Customer Success Engineer

Boston, MA · On-site

$124K - $162K/yr

We're building something new inside our AI Studio, and we're looking for a Customer Success ... Developer relations, developer education, or technical writing experience. * Background in ...

New

Serval Inc

Deployment Success Engineer

San Francisco, CA · On-site

$150K - $250K/yr

Deployment Success Engineers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live. Role Overview As a Deployment ...

Jobgether

$85K - $110K/yr

As a Customer Success Engineer, you will play a key role in helping customers get maximum value from a technical SaaS platform. You will work directly with users across multiple channels, resolving ...

New

Forward

Customer Success Engineer

New York, NY · On-site

$165K - $190K/yr

Forward is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top Federal ...

Vatn Systems

Customer Success Engineer

Bristol, RI · On-site

About the Role As a Customer Success Engineer, you'll be the technical lifeline for our customers - from onboarding and training through complex field troubleshooting and long-term mission success.

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How much do developer success engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for developer success engineer in the United States is $61.49, according to ZipRecruiter salary data. Most workers in this role earn between $55.29 and $68.03 per hour, depending on experience, location, and employer.

What does a Developer Success Engineer do?

A Developer Success Engineer acts as a bridge between software developers and a company's products or platforms. Their main role is to support, guide, and empower external or internal developers to successfully use tools, APIs, or software offerings. This can include providing technical assistance, creating documentation, troubleshooting issues, and gathering developer feedback to help improve products. They often work closely with engineering, product, and support teams to ensure a seamless developer experience. Ultimately, their goal is to help developers be productive and satisfied with the company's technology.

What are the key skills and qualifications needed to thrive as a Developer Success Engineer?

To thrive as a Developer Success Engineer, you need strong technical expertise in software development, API integration, and troubleshooting, often supported by a degree in computer science or related experience. Familiarity with modern programming languages, cloud platforms, ticketing systems, and sometimes certifications like AWS Certified Developer are typically required. Exceptional communication, problem-solving ability, and a customer-focused mindset help you build relationships and effectively support developer communities. These skills ensure you can resolve technical issues efficiently, foster developer engagement, and drive product adoption.

How does a Developer Success Engineer typically collaborate with product and engineering teams to improve the developer experience?

Developer Success Engineers frequently act as a bridge between external developers and internal product or engineering teams. They gather feedback from users, identify pain points, and relay actionable insights to help refine products and documentation. Regularly, they participate in sprint meetings, work closely with product managers to prioritize developer-impacting features, and may even prototype solutions. This collaborative environment ensures that developer needs are addressed promptly, fostering a positive and productive ecosystem.

What cities are hiring for Developer Success Engineer jobs?

Cities with the most Developer Success Engineer job openings:

What states have the most Developer Success Engineer jobs?

States with the most job openings for Developer Success Engineer jobs include:

What are popular job titles related to Developer Success Engineer jobs?

For Developer Success Engineer jobs, the most frequently searched job titles are:

Infographic showing various Developer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $127,901 per year, or $61.5 per hour.

Customer Success Engineer

Atlanta, GA • On-site

Engle Martin & Associates
Insurance Services • 501 - 1,000 employees
Learn more about Engle Martin & Associatesexternal

Full-time

Posted 17 days ago

Job description


TITLE: Customer Success Engineer
DEPARTMENT: Information Technology
REPORTS TO: IT Customer Success Manager
STATUS: Regular, full-time; non-exempt
SUMMARY OF JOB PURPOSE
The Customer Success Engineer supports the company's IT department by troubleshooting and resolving all Tier 1 and Tier 2 IT support requests assigned to the CST (Customer Success Team) by the EMSD (Engle Martin Service Desk) ticketing system. The Customer Success Engineer must be aware of any consistent, repetitive issues that may require more investigation, escalation, and/or permanent solutions. In general, the incumbent must possess intermediate knowledge to troubleshoot basic to advanced hardware and software problems and must also possess the ability to convey complex technical concepts in a non-technical, user-friendly way.
PRIMARY JOB RESPONSIBILITIES
  • Offers technical support to both internal and external Team Members through existing phone and email systems to solve Tier 1 and Tier 2 technical problems. Presents complex technical information and solutions to non-technical audiences.
  • Resolves assigned support incidents and tasks within the established SLA parameters.
  • Creates, maintains, and terminates user accounts such as Active Director, Box.com, Office365, AT&T, GFI, CRM, MAS, and Xactimate. Ensures auditing requirements are being followed for user access.
  • Possesses intermediate understanding of networking principles to troubleshoot and resolve network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
  • Configures and ships equipment for new users and/or users due for an upgrade. Removes and backs up local data as well as ensuring equipment is returned or reassigned from terminated users.
  • Maintains the Netsuite asset tracking system; ensures enough IT inventory is maintained to support the company.
  • Keeps all laptops and desktops current with the Sophos Anti-Virus Administration Kit including running weekly virus database updates and scans.
  • Basic administrative duties including but not limited to supplying proper documentation and/or user guides for applications, answering the helpdesk phone line, answering the IT door, receiving parcels and shipping IT inventory, maintaining various organizational spreadsheets, and general support.
  • Assists with training Associate Customer Success Engineer(s) with functions that are more complex.
  • Collaborate with Systems Engineer and Network Administrator on additional special projects.
  • Provides emergency support during the accepted on-call schedule during weekends and weekdays. On occasion, participation may be required in the design, testing, and implementation of new or redesigned applications and/or processes which may require working after normal support hours.
  • Maintains working knowledge of hardware/equipment including HP laptops and desktops, Planar monitors, HP docking stations, Olympus digital recorders and transcription pedals, HP printers and scanners, Lanier Scanner/Copier/Printer, Sharp Scanner/Copier/Printer, Polycom VOIP phones, Pitney Bowes postage machines, and various projectors. Also maintains a basic knowledge of Apple, Android, Windows, and Blackberry mobile operating systems for VPN on mobile devices.
  • Working knowledge of software/applications including Windows 11, Internet Explorer, Microsoft Office, Foxit, Microsoft Office365, Microsoft CRM, Xactimate, Riskmaster, VPN Clients, Sophos Anti-Virus, eFax, and internal applications such as Digital Dictation, Photo Report Application, and DTE.
  • Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
  • Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors.
  • Upholds the values of Engle Martin and Our Foundation.

REQUIRED EDUCATION & EXPERIENCE
  • 4-5 years of recent help desk experience
  • 4-5 years of PC Hardware, Windows 10, and Window 11 experience preferred

DESIRED KNOWLEDGE, SKILLS & ABILITIES
  • Thorough skill set in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint)
  • Keyboarding skills (including speed and accuracy)
  • Effective written and verbal communication skills with the ability to clearly and succinctly articulate concepts and findings
  • Basic mathematical skills
  • Ability to operate standard office equipment
  • Intermediate data extraction skills for analysis and reporting purposes
  • Effective time management and organization skills
  • Excellent customer service skills
  • Detail-oriented, and the ability to research, investigate and problem solve
  • Team-oriented work style
  • Commitment to professional and personal growth and development
  • Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct

WORKING CONDITIONS
Work is conducted primarily in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.
PHYSICAL ACTIVITIES AND REQUIREMENTS
Require to be on call from 6pm - 9pm EST on weekdays and 9am - 6pm on weekend. Lifting and carrying up to 30 lbs.; Frequent sitting, standing, walking, and bending; occasional kneeling, reaching, and stooping; handling office equipment; periodic driving may be required; visual acuity to prepare, read, and organize detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, web-based, and telephonic business communications. Willingness to accommodate occasional meetings and work activities that may be scheduled after normal daytime business hours.

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