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Developer Success Engineer Jobs in Indiana (NOW HIRING)

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DevOps Engineer

Warsaw, IN · On-site

$44.50 - $61/hr

As a DevOps Engineer, you will architect and operate scalable, resilient cloud environments, using ... success. Join us and level up your career in a supportive and high-achieving environment! #LI ...

Case Engineering Inc.

Controls Engineer

Evansville, IN · On-site

$79K - $103K/yr

Case iZ's past success and a well-planned growth strategy have created a need to add to our engineering team. Controls Engineers are involved in all stages of control system projects. This includes ...

Case Engineering Inc

Controls Engineer

Evansville, IN · On-site

$79K - $103K/yr

Case iZ's past success and a well-planned growth strategy have created a need to add to our engineering team. Controls Engineers are involved in all stages of control system projects. This includes ...

Case Engineering Inc

HMI Engineer

Evansville, IN · On-site

Case iZ past success and a well-planned growth strategy have created a need to add to our engineering team. We are looking for someone to focus on new HMI application development, working with ...

Case Engineering Inc.

HMI Engineer

Evansville, IN · On-site

Case iZ past success and a well-planned growth strategy have created a need to add to our engineering team. We are looking for someone to focus on new HMI application development, working with ...

Becton, Dickinson and Company

$47.75 - $65.50/hr

The Staff DevOps Engineer will serve as the organization's subject matter expert for Salesforce ... Success in this role requires deep technical expertise, strong ownership, exceptional ...

MDMi

Python Developer Engineer

Indianapolis, IN · On-site

$48 - $66.25/hr

The key to our success is our focus on developing great people and products by providing the tools ... While this job posting is seeking a developer with Python experience, MDMi has an extremely diverse ...

Bowen Engineering

Project Engineer

Evansville, IN · On-site

Supporting Field Engineer duties to ensure project success * Facilitating communication with ... stakeholders * Streamlining purchasing processes and coordinating submittals * Identifying and ...

Bowen Engineering

Project Engineer

Indianapolis, IN · On-site

Supporting Field Engineer duties to ensure project success * Facilitating communication with ... stakeholders * Streamlining purchasing processes and coordinating submittals * Identifying and ...

Trimedx

Sr. DevOps Engineer

Indianapolis, IN · On-site

$124K - $159K/yr

The Senior Development Operations Engineer supports Software Engineering and Technology Operations ... success is built through meaningful work, recognition, and opportunities for growth. We embrace ...

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Developer Success Engineer information

What does a Developer Success Engineer do?

A Developer Success Engineer acts as a bridge between software developers and a company's products or platforms. Their main role is to support, guide, and empower external or internal developers to successfully use tools, APIs, or software offerings. This can include providing technical assistance, creating documentation, troubleshooting issues, and gathering developer feedback to help improve products. They often work closely with engineering, product, and support teams to ensure a seamless developer experience. Ultimately, their goal is to help developers be productive and satisfied with the company's technology.

What are the key skills and qualifications needed to thrive as a Developer Success Engineer?

To thrive as a Developer Success Engineer, you need strong technical expertise in software development, API integration, and troubleshooting, often supported by a degree in computer science or related experience. Familiarity with modern programming languages, cloud platforms, ticketing systems, and sometimes certifications like AWS Certified Developer are typically required. Exceptional communication, problem-solving ability, and a customer-focused mindset help you build relationships and effectively support developer communities. These skills ensure you can resolve technical issues efficiently, foster developer engagement, and drive product adoption.

How does a Developer Success Engineer typically collaborate with product and engineering teams to improve the developer experience?

Developer Success Engineers frequently act as a bridge between external developers and internal product or engineering teams. They gather feedback from users, identify pain points, and relay actionable insights to help refine products and documentation. Regularly, they participate in sprint meetings, work closely with product managers to prioritize developer-impacting features, and may even prototype solutions. This collaborative environment ensures that developer needs are addressed promptly, fostering a positive and productive ecosystem.

What cities in Indiana are hiring for Developer Success Engineer jobs?

Cities in Indiana with the most Developer Success Engineer job openings:

Customer Success Engineer (Commercial)

Indianapolis, IN • On-site

iboss
See more jobs at ibossexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Assist customers with designing, integrating, implementing, and training on iboss products and services.

  • Manage and prioritize a portfolio of customers to ensure success and satisfaction.

  • Act as the customer's subject matter expert and advise on new products, features, and capabilities.

Job description

Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visit https://www.iboss.com/.
Job Description
Customer Success Engineers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Engineers will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound, and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. An outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today's borderless network landscape and have a track record of solving problems. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you.

Responsibilities

  • Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
  • Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
  • Act as the customer's go-to iboss subject matter expert when they are planning changes or enabling new capabilities
  • Advise customers about new products and feature enhancements
  • Provide feedback to product management, engineering, and R&D teams
  • Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
  • Document interactions comprehensively for auditing and record keeping purposes
  • Help customers measure success by baselining current vs future state
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
  • Create, provide, and present quotations to customers
  • Acquire purchase orders from customers
  • Create and submit knowledgebase entries to help improve customer self-service capabilities.
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
  • Attend and present at trade shows and on-site training
Qualifications
  • The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.
  • Bachelors degree in technical field (Computer Science, Computer Engineering, Information Technology, etc.)
  • Previous experience in technical support, sales engineering or technical account management
  • Outgoing personality and comfortable speaking to customers
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • Experience designing and supporting multilayer IP networks; routing and switching
  • Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
  • Experience managing Windows Server or Red Hat Linux server environments
  • Experience managing large (>1k seat) Windows and Mac workstation deployments
  • Experience managing DNS; Microsoft or Bind
  • Experience with acquiring and analyzing packet captures
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision making and analytical abilities
  • Willing to travel 10% of the time
Benefits
  • Health, Vision, Dental - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Optimistic, supportive, and FUN work environment
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
This position is not eligible for sponsorship of work visas

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