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Desktop Support Jobs in Springfield, MA (NOW HIRING)

Stem Xpert

Field Service Technician

Windsor Locks, CT · On-site

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Windsor Locks, CT We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. * Act as the escalation ...

Wipro Limited

ADMINISTRATOR L2

Hartford, CT · On-site

$37K - $83K/yr

Desktop Support. Experience: 1-3 Years. The expected compensation for this role ranges from $37,500 to $83,600 . Final compensation will depend on various factors, including your geographical ...

ARK Solutions, Inc.

Desktop Field Technician

East Hartford, CT · On-site

$19.50 - $26.50/hr

Break/Fix and IMAC support, trouble shooting, iPhone setup as well as video conference Qualifications Break/Fix and IMAC support, trouble shooting, iPhone setup as well as video conference Additional ...

ARK Solutions, Inc.

Desktop Field Technician

East Hartford, CT · On-site

$19.50 - $26.50/hr

Company Description Break/Fix and IMAC support, trouble shooting, iPhone setup as well as video conference Qualifications Break/Fix and IMAC support, trouble shooting, iPhone setup as well as video ...

Artech Information System LLC

DESKSIDE SUPPORT

Simsbury, CT

$20.50 - $26.25/hr

Deskside Support Representative Distributed Client Services Location:SIMSBURY:ct Duration: 1 year (with possible extension) Win7/Win XP OS support Skills Overview (list or overview) Deskside Support ...

Dow Jones

Systems Support Specialist

Chicopee, MA

$70K - $85K/yr

You will also perform desktop services work normally handled by IT in other Dow Jones facilities ... Provide PC support including Windows operating system and basic networking. * Have the willingness ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software issues and coordinate repairs * Support network connectivity, VPN, and remote access tools * Perform ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot hardware/software issues and coordinate repairs Support network connectivity, VPN, and remote access ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software issues and coordinate repairs * Support network connectivity, VPN, and remote access tools * Perform ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software issues and coordinate repairs * Support network connectivity, VPN, and remote access tools * Perform ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

Key Responsibilities Deliver Tier 1 support for desktops, laptops, and peripherals Troubleshoot hardware/software issues and coordinate repairs Support network connectivity, VPN, and remote access ...

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All JobsDesktop Support JobsDesktop Support Jobs in Springfield, MA

Desktop Support information

See Springfield, MA salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for desktop support in Springfield, MA is $22.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Springfield, MA? The most popular types of Desktop Support jobs in Springfield, MA are:
What are popular job titles related to Desktop Support jobs in Springfield, MA? For Desktop Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Springfield, MA look for? The top searched job categories for Desktop Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desktop Support jobs? Cities near Springfield, MA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Springfield, MA as of June 2026, with employment types broken down into 30% Full Time, 61% Part Time, and 9% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,599 per year, or $22.9 per hour.
IT Dispatch Support/Field Support Services

IT Dispatch Support/Field Support Services

Sky Systems, Inc. (SkySys)

Glastonbury, CT • On-site

$21.50 - $29.50/hr

Full-time

Posted 23 days ago

Job description

Job Summary:
Sky Systems, Inc. is seeking an IT Support Engineer to provide field support services. The role involves troubleshooting and resolving IT infrastructure issues at client sites on an as-needed basis, requiring hands-on experience with hardware and software support.
Responsibilities:
• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Qualifications:
Required:
• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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