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Desktop Support Jobs in Milwaukee, WI (NOW HIRING)

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Required : • 3+ years of Help Desk, Desktop Support, or Technical Support experience. • Experience installing, configuring, and upgrading desktop applications. • Experience troubleshooting ...

ULINE

End User Computing Administrator

Milwaukee, WI · On-site

Bachelor's degree in Computer Science, Information Technology or related field. * 3+ years of hands-on experience in desktop support, systems administration or end-user computing environments.

ULINE

End User Computing Administrator

Kenosha, WI · On-site

Bachelor's degree in Computer Science, Information Technology or related field. * 3+ years of hands-on experience in desktop support, systems administration or end-user computing environments.

ULINE

End User Computing Administrator

Milwaukee, WI · On-site

Bachelor's degree in Computer Science, Information Technology or related field. * 3+ years of hands-on experience in desktop support, systems administration or end-user computing environments.

ULINE

End User Computing Administrator

Kenosha, WI · On-site

Bachelor's degree in Computer Science, Information Technology or related field. * 3+ years of hands-on experience in desktop support, systems administration or end-user computing environments.

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support ...

Fox

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network, applications, and related technology used to operate the television station. Support ...

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All JobsDesktop Support JobsDesktop Support Jobs in Milwaukee, WI

Desktop Support information

See Milwaukee, WI salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support in Milwaukee, WI is $22.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $24.38 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Milwaukee, WI?

The most popular types of Desktop Support jobs in Milwaukee, WI are:

What are popular job titles related to Desktop Support jobs in Milwaukee, WI?

For Desktop Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Milwaukee, WI look for?

The top searched job categories for Desktop Support jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Support jobs?

Cities near Milwaukee, WI with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,061 per year, or $22.6 per hour.

IT Support Engineer L1

Brenntag AG

Wauwatosa, WI • On-site

Full-time

Medical, Retirement

Re-posted 11 days ago

Job description

Your Role
KEY RESPONSIBILITIES
Technical Support & Troubleshooting
  • Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
  • Assist with network connectivity issues (Wi-Fi, VPN, LAN)
  • Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
  • Support onboarding and offboarding processes including equipment setup and decommissioning

Ticketing & Documentation
  • Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
  • Accurately document troubleshooting steps, resolutions, and recurring issues
  • Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
  • Contribute to and maintain the internal knowledge base

Customer Service & Communication
  • Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
  • Set and manage user expectations regarding resolution timelines
  • Follow up on open tickets to ensure user satisfaction and timely closure
  • Act as a calm, reliable point of contact during technical disruptions

Your Profile
Education & Experience
  • High school diploma or GED required; Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.
  • 1-2 years of experience in a help desk, IT support, or desktop support role
  • Equivalent combination of education and hands-on experience will be considered

Skills
  • Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
  • Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
  • Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
  • Strong verbal and written communication skills
  • Ability to explain technical concepts clearly to non-technical users
  • Excellent time management and ability to prioritize multiple open tickets
  • Patient, empathetic, and professional demeanor under pressure
  • Self-motivated with a desire to learn and grow within IT

Additional Qualifications
  • CompTIA A+, CompTIA Network+, or ITIL Foundation certification
  • Bilingual (English/French) a plus for the Montreal location
  • Experience in a corporate or enterprise IT environment

Our Offer
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
  • Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
  • Paid parental leave
  • Education assistance program
  • Employee assistance program
  • Various healthcare plan options as well as 401(k)

INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant's actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.).
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team

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