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Desktop Support Manager Jobs in Springfield, IL (NOW HIRING)

Alert IT Solutions

GIS Developer

Springfield, IL · On-site

... support business use cases. · Publish, manage, and maintain GIS services (map services, feature ... ArcGIS Desktop / ArcGIS Pro, ArcGIS Enterprise / ArcGIS Server, ArcGIS Online * Hands-on experience ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Springfield, IL

Desktop Support Manager information

See Springfield, IL salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support manager in Springfield, IL is $35.85, according to ZipRecruiter salary data. Most workers in this role earn between $23.85 and $47.64 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Springfield, IL? The most popular types of Desktop Support jobs in Springfield, IL are:
What are popular job titles related to Desktop Support Manager jobs in Springfield, IL? For Desktop Support Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Springfield, IL look for? The top searched job categories for Desktop Support Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Desktop Support Manager jobs? Cities near Springfield, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,570 per year, or $35.9 per hour.

Data Systems Administrator - IT Device Operations

Illinois Secretary of State

Springfield, IL • On-site

$7.9K - $15K/mo

Full-time

Re-posted 11 days ago

Job description

Office of the Illinois Secretary of State Alexi Giannoulias
Job Title:       Data Systems Administrator – IT Device Operations
Division:        Technology Office
Union:            N/A
Location:       501 S 2nd St, Springfield, IL – Sangamon County
Salary:           Range $7,917 to $15,167 monthly – commensurate with experience
Benefits:        https://cms.illinois.gov/benefits/stateemployee.html
Attention:      Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.
Overview:
Serves as the Senior Manager for Device Operations and provides leadership and oversight for all device‑related services within the Technology Office; including the lifecycle, configuration, support, security, reliability, and governance of ILSOS desktops, laptops, mobile devices, printers, scanners, peripherals, and telecommunication endpoints; Ensures that all device operations adhere to IT process standards, the enterprise architecture, and ILSOS security frameworks, enabling consistent, secure, and measurable IT service delivery across the enterprise. 
Duties and Responsibilities:
  • Process & Platform Governance-Oversees Incident, Request, Problem, Change, Asset, and CMDB processes for all device and telecom services; Ensures accurate CI relationships, asset records, catalog items, and automated workflows; Drives SLA compliance, dashboard reporting, and workflow optimization.
  • Architecture Integration-Aligns Device Operations activities to IT4IT value streams: Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct; Standardizes lifecycle processes to improve device consistency, telemetry, and recoverability; Ensures tooling, documentation, and operational controls follow IT4IT patterns.
  • Security & Compliance-Maintains compliant endpoint configurations (CIS baselines, encryption, patching); Ensures inventory accuracy, configuration control, and secure provisioning; Leads device‑related security remediation, incident coordination, and vulnerability response; Ensures telecom provisioning and device changes meet NIST access and audit controls.
  • Endpoint Management Leadership-Governs image development, application packaging, software deployment, and OS lifecycle; Oversees endpoint configuration platforms (Intune/Autopilot, SCCM/ConfigMgr); Manages patching strategy and ensure KPI-driven update compliance; Maintains device standardization and performance reliability.
  • Device Operations Management-Oversees deployment, support, and lifecycle management of desktops, laptops, tablets, printers, scanners, and peripherals; Ensures statewide standards, quality of service, and measurable service improvement; Partners with Service Desk and Field Support to reduce repeat device incidents.
  • Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning, MACD processes, softphone/VoIP readiness, and ACD device reliability; Coordinates with Network Services on telecom outages and configuration changes; Maintains ServiceNow catalog workflows and telecom device documentation.
  • Reporting, Governance, and Stakeholder Engagement-Provides standardized reporting on patching, SLAs, NIST compliance, device health, and telecom performance; Maintains audit‑ready documentation for assets, endpoints, and telecom devices; Communicates status, risks, and operational insights to leadership and business stakeholders.
  • Performs other duties as assigned.
Education and Experience:
Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system.
Knowledge, Skills and Abilities:
  • Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems.
  • Requires thorough knowledge of the principles of organization, management and administration.
  • Requires extensive knowledge of research and statistical procedures, program budgeting and systems modeling.
  • Requires ability to implement program evaluations or system assurance.
  • Requires ability to anticipate and resolve managerial problems.
  • Requires willingness to travel and possession of a valid Illinois driver’s license.
  • Requires the ability to lift, carry and push/pull up to 50lbs.
Application Process: 
  • Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).  
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

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