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Desktop Support Manager Jobs in Cook County, IL (NOW HIRING)

CONNECTION

Desktop Support Analyst

Chicago, IL · On-site

$27 - $28.50/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Experience providing Help Desk and/or Desktop Support in a corporate environment. * Strong customer ...

CONNECTION

Desktop Support Analyst

Chicago, IL · On-site

$27 - $28.50/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Experience providing Help Desk and/or Desktop Support in a corporate environment. * Strong customer ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L2

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician - Onsite

Peoria, IL · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician - Onsite

Peoria, IL · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

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Showing results 41-60

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Cook County, IL

Desktop Support Manager information

See Cook County, IL salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Cook County, IL is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Cook County, IL? The most popular types of Desktop Support jobs in Cook County, IL are:
What are popular job titles related to Desktop Support Manager jobs in Cook County, IL? For Desktop Support Manager jobs in Cook County, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Cook County, IL look for? The top searched job categories for Desktop Support Manager jobs in Cook County, IL are:
What cities near Cook County, IL are hiring for Desktop Support Manager jobs? Cities near Cook County, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,439 per year, or $36.3 per hour.

Desktop Support Specialist - Senior

DecisionPoint | Cortek

Scott Air Force Base, IL • On-site

Full-time

Re-posted 17 days ago

Job description

Overview
DecisionPoint seeks a Desktop Support Specialist - Senior to provide advanced onsite desktop, executive, and mission IT support for SDDC G6. This position supports senior-level users, HQ SDDC staff, and operational mission requirements across NIPR and SIPR environments.
The Desktop Support Specialist Senior will perform advanced troubleshooting, workstation configuration, executive support, endpoint readiness checks, peripheral support, and coordination with other technical support functions.
This position is located at HQ SDDC, Scott Air Force Base, Illinois.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Senior Desktop Support Specialist will:
  • Provide senior-level desktop and endpoint support for HQ SDDC users.
  • Configure, support, and troubleshoot desktops, laptops, email, printers, portable electronic devices, desktop VTC equipment, and peripherals.
  • Support senior leader and VIP users, including pre-travel device checks and rapid-response issue resolution.
  • Coordinate communications and computer support requirements across C4 support functions.
  • Troubleshoot hardware, software, user access, network connectivity, and endpoint performance issues.
  • Support workstation imaging, deployment, refresh, and replacement activities.
  • Provide escalation support to intermediate help desk and desktop technicians.
  • Monitor and report planned, unplanned, and potential outages affecting end users.
  • Support STIG, patching, vulnerability remediation, documentation, and baseline compliance activities.
  • Create and maintain SOPs, troubleshooting guides, and knowledge articles.
  • Provide on-call support as required for mission-critical senior leader or operational support needs.

Qualifications
Clearance Requirement:
  • Must hold an active Secret clearance.
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access.

Education:
  • High School Diploma required.
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related discipline preferred.

Experience:
  • Minimum 8 years of experience providing desktop, endpoint, help desk, or enterprise IT support.
  • Experience supporting senior executives, military leaders, or VIP customers preferred.
  • Experience supporting DoD or federal IT environments, including NIPR/SIPR and CAC-enabled systems.
  • Experience with Windows endpoint administration, workstation imaging, patching, and peripheral troubleshooting.

Technical Knowledge:
  • Advanced knowledge of desktop support, endpoint lifecycle management, baseline configuration, and user device troubleshooting.
  • Familiarity with DoD cybersecurity practices, STIGs, IAVA/IAVM compliance, and patch management.
  • Ability to coordinate across help desk, network, systems, cybersecurity, and AV/VTC support teams.

Certifications (Preferred):
  • DoD 8140 / 8570 certification as required by final labor category mapping.
  • CompTIA Security+, A+, Network+, Microsoft, ITIL Foundation, or HDI certification preferred.

Skills:
  • Strong executive presence and customer service discipline.
  • Ability to resolve high-visibility issues under time pressure.
  • Strong written documentation and verbal communication skills.
  • Ability to mentor junior support personnel and coordinate escalations.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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