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Desktop Support Manager Jobs in Cook County, IL (NOW HIRING)

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Tanium (endpoint management, data gathering, software deployment). ServiceNow (ITSM incident and ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Manage and support the Ring Central phone system, including configuration, user management, and ... Minimum of 2 years of experience in desktop support or a related field. * Strong knowledge of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role ... Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Manage desktop tickets and work orders for the client, assigning and following up on service requests. * Dispatch and guide desktop analysts supporting client clinic locations. * Coordinate the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

krg technology inc

desktop support

Quincy, IL

Identify tickets that should be project and provide info to the Project Management team * Asset salvage runs scheduled by the Stockroom Tech/FST. Additional Information All your information will be ...

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed ... The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Cook County, IL

Desktop Support Manager information

See Cook County, IL salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Cook County, IL is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Cook County, IL?

The most popular types of Desktop Support jobs in Cook County, IL are:

What are popular job titles related to Desktop Support Manager jobs in Cook County, IL?

For Desktop Support Manager jobs in Cook County, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Cook County, IL look for?

The top searched job categories for Desktop Support Manager jobs in Cook County, IL are:

What cities near Cook County, IL are hiring for Desktop Support Manager jobs?

Cities near Cook County, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,439 per year, or $36.3 per hour.

Senior Desktop Support Specialist

SDI Presence

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. 
 

Summary

SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership role responsible for managing desktop support technicians, coordinating schedules, creating standard operating procedures (SOPs), resolving escalated technical issues, and ensuring exceptional customer service.

The ideal candidate brings strong Windows desktop support expertise, experience leading technical teams, and the ability to support a dynamic airport environment with varying shift requirements.

Compensation & Benefits

Salary Range: $60,000 - $79,000 annually

SDI Presence offers a comprehensive benefits package including:

  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • Matched Retirement Savings Plan
  • Paid Time Off
  • Wellness Program
  • Additional voluntary benefits

Responsibilities

  • Lead and coordinate the daily activities of Desktop Support Specialists.
  • Manage team scheduling and workload distribution.
  • Develop and maintain SOPs, runbooks, and technical documentation.
  • Respond to and resolve escalated desktop support issues.
  • Ensure ticket resolution and SLA compliance through the ticketing system.
  • Install, configure, troubleshoot, repair, and replace desktop and laptop hardware.
  • Support Microsoft Windows 10 and Windows 11 environments.
  • Support Microsoft 365, Office applications, printers, and peripheral devices.
  • Perform PC imaging, deployments, upgrades, and workstation moves.
  • Troubleshoot malware, antivirus, and endpoint security issues.
  • Track hardware assets and software inventory.
  • Assist with desktop-related projects and technology initiatives.
  • Monitor system health, application performance, and operational metrics.
  • Collaborate closely with IT leadership and infrastructure teams.

Required Qualifications

  • 10+ years of desktop support experience in enterprise environments.
  • Experience leading, mentoring, scheduling, or coordinating technical support teams.
  • Strong knowledge of Windows 10 and Windows 11 installation and support.
  • Experience with PC imaging and deployment tools such as SCCM OSD, Windows Deployment Services (WDS), or Macrium.
  • Familiarity with Active Directory administration.
  • Knowledge of BitLocker encryption.
  • Experience troubleshooting hardware, operating system, and software issues.
  • Understanding of malware detection and remediation tools.
  • Experience supporting Microsoft 365 and Microsoft Office applications.
  • Strong customer service and communication skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a team.
  • Ability to work onsite at both O'Hare and Midway International Airports.
  • Valid driver's license required.
  • Ability to pass an Airport Federal background check
  • Ability to perform routine and emergency desktop support activities outside normal business hours when required.

Preferred Qualifications

  • CompTIA A+ Certification.
  • College degree preferred.
  • Experience with Ethernet cable termination and data jack installation.
  • Experience supporting airport, transportation, government, or other highly regulated environments.

Work Schedule

  • Must be able to work onsite at both O'Hare and Midway International Airports.
  • Must be available to work 2pm-10pm shift, possible weekends, and holiday coverage based on business needs.
  • Must have a valid driver's license.
  • Ability to perform routine and emergency PC maintenance outside of normal business hours when required.
Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

 
Equal Opportunity Employer Statement  
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  
  
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.  
 

Staffing Firms  
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.