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Desktop Support Manager Jobs in Cook County, IL (NOW HIRING)

desktop support

Bannockburn, IL · On-site

$21 - $26.75/hr

Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) Candidates should be able to diagnose and ...

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

desktop support

Naperville, IL · On-site

$20.25 - $25.75/hr

Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.

Desktop Support Analyst

Chicago, IL · On-site

$25 - $28/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Experience providing Help Desk and/or Desktop Support in a corporate environment. * Strong customer ...

Ability to work independently and manage priorities and time. * Strong people skills and ability to ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Help desk, Help ...

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support ... Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.

Ability to work independently and manage priorities and time. * Strong people skills and ability to ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Help desk, Help ...

... manage priorities and time. • Strong people skills and ability to communicate effectively. • ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Help desk, Help ...

... manage priorities and time. • Strong people skills and ability to communicate effectively. • ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Help desk, Help ...

Showing results 21-40

Desktop Support Manager information

See Cook County, IL salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Cook County, IL is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
What are the most commonly searched types of Desktop Support jobs in Cook County, IL? The most popular types of Desktop Support jobs in Cook County, IL are:
What are popular job titles related to Desktop Support Manager jobs in Cook County, IL? For Desktop Support Manager jobs in Cook County, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Cook County, IL look for? The top searched job categories for Desktop Support Manager jobs in Cook County, IL are:
What cities near Cook County, IL are hiring for Desktop Support Manager jobs? Cities near Cook County, IL with the most Desktop Support Manager job openings:
Infographic showing various Desktop Support Manager job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,439 per year, or $36.3 per hour.

$21 - $26.75/hr

Full-time

Re-posted 19 days ago


Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support

Job ID # Fast Path [18976]

Duration: 1+ Years (Possible Extension)

Location: Bannockburn,IL-60015 Onsite)

Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

This candidate would need to be a leader type and a well-diversified Deskside Tech.

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

Outlook PST files.

Break/Fix troubleshooting experience in larger corporate environments.

Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.

This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).

Additional Information

For more information, Please contact

Shubham

973-295-4595


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992