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Desktop Support Manager Jobs in Cook County, IL (NOW HIRING)

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

TEKsystems

Desktop Support

Robinson, IL

$40 - $45/hr

... manage priorities and time. • Strong people skills and ability to communicate effectively. • ... Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Help desk, Help ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Experience with Microsoft Intune / Endpoint Manager. * Experience with Microsoft Entra ID and Microsoft 365 administration. * Experience with remote desktop and remote support tools. * Experience ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Manage user incidents and service requests through ServiceNow , including logging, prioritization ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Cook County, IL

Desktop Support Manager information

See Cook County, IL salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Cook County, IL is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Cook County, IL?

The most popular types of Desktop Support jobs in Cook County, IL are:

What are popular job titles related to Desktop Support Manager jobs in Cook County, IL?

For Desktop Support Manager jobs in Cook County, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Cook County, IL look for?

The top searched job categories for Desktop Support Manager jobs in Cook County, IL are:

What cities near Cook County, IL are hiring for Desktop Support Manager jobs?

Cities near Cook County, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,439 per year, or $36.3 per hour.

IT Manager - Desktop Support

Horace Mann

Springfield, IL • On-site

$105K - $147K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This role is based in our Springfield, Illinois office and requires full-time onsite presence.
We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States.
The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments.
Essential Duties and Responsibilities
Leadership and Team Management
  • Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts
  • Oversee workload distribution, employee performance, and career development planning
  • Foster a collaborative, customer-focused, and high-performing team culture
  • Provide technical guidance and mentorship to support professional growth across the team
  • Manage a distributed desktop support team serving three U.S. locations, remote insurance agents, and remote employees nationwide

Operational Management
  • Ensure timely response and resolution of incidents and service requests in accordance with established service level agreements
  • Monitor and improve service quality, operational efficiency, and end-user satisfaction
  • Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution
  • Drive consistency in support processes, documentation, and standard operating procedures
  • Identify and implement opportunities to improve workflows, support delivery, and overall service effectiveness for both onsite and remote users

Technical Oversight
  • Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, virtual workstations, and related peripherals
  • Guide the resolution of complex hardware, software, application, network, and connectivity issues affecting both onsite and remote users
  • Ensure reliability, performance, and security of supported endpoint systems
  • Partner with infrastructure and application teams to resolve escalated incidents and systemic issues
  • Support technology deployments, upgrades, hardware refreshes, and lifecycle management activities
  • Ensure effective support processes are in place for remote access, virtual support, device provisioning, and endpoint troubleshooting for users across the U.S.

Strategic Collaboration
  • Work with business partners and IT teams to align support services with organizational priorities
  • Contribute to business continuity and disaster recovery planning efforts
  • Identify opportunities for automation, tooling enhancements, and process improvements
  • Support cross-functional initiatives that improve the user support experience and technical operations
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • 5 to 10 years of progressive IT support experience, including leadership responsibility
  • Experience leading technical support teams, preferably in a Tier 2 support environment
  • Strong knowledge of Windows and Mac operating systems
  • Strong knowledge of endpoint hardware, peripherals, and desktop support tools
  • Experience supporting virtual desktop or virtual workstation environments
  • Demonstrated ability to manage SLAs, service metrics, and support performance
  • Strong troubleshooting, problem-solving, and decision-making skills
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Experience leading distributed or multi-site support teams
  • Experience supporting remote employees or field-based users in a geographically dispersed environment
  • IT certifications or active participation in certification programs
  • Experience with scripting, automation, or endpoint management tools
  • Knowledge of ITIL or other IT service management frameworks
Key Competencies
  • Leadership and team development
  • Customer service orientation
  • Operational excellence
  • Analytical thinking and problem-solving
  • Collaboration and stakeholder management
  • Ability to work effectively in a fast-paced, evolving environment
Additional Information
  • This role is based in Springfield, Illinois and is full-time onsite
  • Occasional travel between locations may be required
  • Off-hours support may be needed for critical incidents, system changes, or major deployments
  • Must be able to work cross-functionally to resolve complex technical issues
  • Supports a user base that includes onsite employees, remote employees, and remote insurance agents across the United States

Pay Range:
  • $105,200.00 - $147,950.00

Salary is commensurate to experience, location, etc.
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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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