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Desktop Support Manager Jobs in Cook County, IL (NOW HIRING)

QCR Holdings, Inc

Manager of Desktop Support

Moline, IL · On-site

Manager of Desktop Support DEPARTMENT: 937 - GO End-User Services JOB SUMMARY: The Manager of Desktop Support will oversee all desktop support staff remotely deployed at the bank charters, ensuring ...

TEKsystems

Desktop Support

Waukegan, IL · On-site

$20 - $25/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... Mobile Device Management (MDM) * Microsoft Intune * Jamf * Ivanti (MobileIron) * AirWatch

TEKsystems

Desktop Support

Zion, IL · On-site

$20 - $25/hr

Desktop Support Technician Position Summary The Desktop Support Technician provides technical ... Maintain hardware inventory and assist with asset lifecycle management, including deployment ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

Works under general supervision; typically reports to a project leader or manager. A certain degree ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Syntricate Technologies is seeking a Desktop Support professional to provide both onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is seeking a Desktop Support professional to provide onsite and remote ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Artech Information System LLC

DESKTOP SUPPORT

Naperville, IL · On-site

$20.25 - $25.75/hr

Desktop Support Representative Onsite Support Location: Naperville, IL Duration: 1+ years Win7/Win XP OS support.troubleshooting Office 2003/2007/2010 support Executive end user trouble shooting ...

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and ...

Artech Information System LLC

desktop support

Bannockburn, IL · On-site

$21 - $26.75/hr

Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) Candidates should be able to diagnose and ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Artech Information System LLC

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS OVERVIEW: Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support.

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105K - $147K/yr

Overview We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Cook County, IL

Desktop Support Manager information

See Cook County, IL salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Cook County, IL is $36.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $48.22 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Cook County, IL are:

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For Desktop Support Manager jobs in Cook County, IL, the most frequently searched job titles are:

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Cities near Cook County, IL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Cook County, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $75,439 per year, or $36.3 per hour.

Manager of Desktop Support

QCR Holdings, Inc

Moline, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Type
Full-time
Description
TITLE: Manager of Desktop Support
DEPARTMENT: 937 - GO End-User Services
JOB SUMMARY:
The Manager of Desktop Support will oversee all desktop support staff remotely deployed at the bank charters, ensuring end-users are receiving exceptional service. This role will manage and implement procedures for identifying, prioritizing and resolving incidents and requests. The Manager of Desktop Support is also responsible for monitoring, tracking and coordinating all desktop support functions, according to industry best practices, ensuring the highest level of customer service.
ESSENTIAL FUNCTIONS:
  • Manage and lead a team of desktop support staff, providing guidance, support, and supervision to ensure high-quality customer service.
  • Develop and implement desktop support procedures, guidelines, and best practices to streamline incident and request management, ensuring timely and effective resolution.
  • Monitor and track desktop support activities, including incident tickets, service requests, and problem tickets, to ensure adherence to defined service level agreements (SLAs).
  • Coordinate and collaborate with other IT teams and departments to resolve complex incidents and escalate issues to appropriate levels when necessary.
  • Maintain an up-to-date inventory of desktop hardware, software and peripherals, and ensure proper asset management tracking
  • Plan and execute hardware and software upgrades, desktop deployments, and technology refresh cycles to keep end-user equipment up-to-date and in compliance with organizational standards.
  • Analyze desktop support performance metrics, such as response times, resolution rates, and customer satisfaction scores, and take appropriate actions to improve service quality.
  • Oversee the selection, implementation, and maintenance of desktop management tools and technologies to enhance service delivery and operational efficiency.
  • Develop and deliver training programs and knowledge-sharing initiatives to enhance end-user self-sufficiency and knowledge of desktop technologies.
  • Stay informed on industry trends, best practices, and emerging technologies related to desktop support, and propose and implement relevant improvements accordingly.
  • Provide on-site or remote support to end-users to help resolve escalated problems.
  • Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
  • Evaluate performance, administer quarterly touch points and deliver performance evaluations.
  • Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
  • Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
  • Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
  • Foster and preserve a culture of inclusion.
  • Additional duties and responsibilities may be required to support the company's mission, vision and values.

QUALIFICATIONS:
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
  • Proven experience in managing and leading desktop support teams, preferably in a relevant industry or organization.
  • Strong knowledge of IT service management (ITSM) frameworks and methodologies, such as ITIL.
  • Proficiency in incident and problem management processes, including identification, prioritization, and resolution.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with end-users, stakeholders, and technical teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address support bottlenecks and implement proactive solutions.
  • Experience in utilizing desktop support tools and technologies, such as ticketing systems, remote support tools, and Microsoft InTune.
  • Familiarity with IT infrastructure components and technologies, including networks, hardware, software, and databases.
  • Experience in managing hardware and software inventory and conducting technology assessments and procurement.
  • Proven ability to adapt to a fast-paced and changing environment, managing multiple priorities and projects simultaneously.

WORKING CONDITIONS:
  • Duties are performed in a professional office environment.

SALARY & BENEFITS:
The minimum salary range for this position is [0.00-0.00] annually. [PH1] The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.
This position is a regular full-time position and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance
At QCR Holdings, Inc. we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger.
QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status.
It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment.

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