Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
IT Help Desk Technician
Temple, TX · On-site
Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
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IT Help Desk Technician
Temple, TX · On-site
Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
IT Help Desk Technician
Temple, TX · On-site
Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
IT Help Desk Technician
Temple, TX · On-site
Provide first-level technical support to end users for various software and hardware issues. * Document all interactions and resolutions in our ticketing system for tracking and future reference.
Desktop Support Engineer information
See Temple, TX salary details
$9.38 - $12.38
4% of jobs
$12.38 - $15.39
1% of jobs
$15.39 - $18.39
12% of jobs
$19.42 is the 25th percentile. Wages below this are outliers.
$18.39 - $21.40
23% of jobs
The median wage is $22.82 / hr.
$21.40 - $24.40
20% of jobs
$24.40 - $27.41
14% of jobs
$27.60 is the 75th percentile. Wages above this are outliers.
$27.41 - $30.41
9% of jobs
$30.41 - $33.42
5% of jobs
$33.42 - $36.42
5% of jobs
$36.42 - $39.43
4% of jobs
$39.43 - $42.43
2% of jobs
$9
$25
$42
How much do desktop support engineer jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for desktop support engineer in Temple, TX is $25.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.61 per hour, depending on experience, location, and employer.
What does a desktop support engineer do?
A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.
What are some common challenges faced by desktop support engineers, and how can they be addressed?
Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.
What is the difference between Desktop Support Engineer vs Network Support Technician?
| Aspect | Desktop Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Office, helpdesk, on-site | Data centers, network rooms, on-site |
| Primary Responsibilities | Troubleshoot desktops, software, hardware issues | Maintain and troubleshoot network infrastructure |
| Industry Usage | IT support, corporate, education | IT infrastructure, telecom, enterprise networks |
While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.
How much does a desktop support engineer make in the US?
A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.
What is a desktop support engineer?
Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.
What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?
To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are popular job titles related to Desktop Support Engineer jobs in Temple, TX? For Desktop Support Engineer jobs in Temple, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Temple, TX look for? The top searched job categories for Desktop Support Engineer jobs in Temple, TX are:
What cities near Temple, TX are hiring for Desktop Support Engineer jobs? Cities near Temple, TX with the most Desktop Support Engineer job openings:
Full-time
Medical, Retirement, PTO
Re-posted 21 days ago
Job description
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
- Provide first-level technical support to end users for various software and hardware issues.
- Document all interactions and resolutions in our ticketing system for tracking and future reference.
- Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
- Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
- Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
- Strong passion for technology and helping others with IT issues.
- Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
- Excellent communication skills and a customer-oriented attitude.
- Experience with ticketing systems and remote support tools is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
- High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
- Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
- Competitive base salary.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
- Fast-paced and collaborative work environment with opportunities for career advancement.
About McLane Intelligent Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Temple, TX, US
Year founded
1999