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Desktop Support Engineer Jobs in Milwaukee, WI (NOW HIRING)

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC ...

ABB Inc.

Technical Support Expert - PLC & HMI

New Berlin, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC ...

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC ...

Impact Networking

Systems Engineer I

Brookfield, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The TOC Systems Engineer I will be part of Impact Networking's Managed IT organization ... This role supports customer systems infrastructure and desktop computing through Impact's incident ...

Impact Networking

Senior Cloud Solutions Engineer

Brookfield, WI · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Implement identity services, cloud-based desktop environments, virtual machines, storage solutions ... Support modernization and migration initiatives, including assessment, planning, and execution.

Bear Country Inc

IT Support Specialist

Caledonia, WI

... day-to-day desktop, server and phone system issues. This position will be assisting in the ... Associate degree or equivalent coursework in computer science, engineering or information science ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Milwaukee, WI

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support engineer in Milwaukee, WI is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.34 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

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The top searched job categories for Desktop Support Engineer jobs in Milwaukee, WI are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,322 per year, or $26.6 per hour.

Field Service Engineer

Tata Consultancy Service Limited

Milwaukee, WI • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Must Have Technical/Functional Skills
• Provide 2nd level IT support
• Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
• Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
• Knowledge of office products like word/excel/email client etc.
• Proficiency in desktop support including knowledge of current Windows operating systems
• Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
• Backup & restore of OS and Data
• Procurement of Hardware, Maintaining the assets and Hardware spare stock
• Hands on Audio/Video conferencing experience
• Experience in performing asset refresh
• Experience in network trouble shooting
• Basic knowledge of windows Active directory and group policies
• Ability to lift and or move various computer equipment and ladder up to 30 kg.
Roles & Responsibilities
• Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• Installing wires and cables as well as splice wires or cables
• Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
• Backup tape replacement
• Executive support
• Handling procurement
• Support rest of the locations in country remotely if required.
• Support Remote support teams if required
• Support implementing/executing infrastructure-projects (small projects) only locally within the location.
Generic Managerial Skills, If any
• Good Communication skills
• Problem ownership and follow-up
• ITIL concepts strongly preferred
• MCSE or MCP preferred
• Min 5 years of relevant experience
• Plant production environment experience (good to have)
Salary Range- $50,000-$65,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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