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Desktop Support Engineer Jobs in Milwaukee, WI (NOW HIRING)

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI · On-site

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical ...

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Providing font recommendations so that the fonts support the character set of the target language ... Act as a backup for engineer Qualifications * Bachelor's Degree from a 4-year college or university

TEKsystems

Pc Technician Support

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refreshes, including installation, configuration, migration, and troubleshooting. * Provide on-site technical support to end users, ensuring minimal disruption to their ...

TEKsystems

Pc Technician Support

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refreshes, including installation, configuration, migration, and troubleshooting. * Provide on-site technical support to end users, ensuring minimal disruption to their ...

TEKsystems

PC Support Technician

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refresh tasks, including installation, configuration, imaging, and troubleshooting. * Provide on‑site technical support to hospital staff with minimal disruption to ...

TEKsystems

PC Support Technician

Milwaukee, WI

$20 - $22/hr

Perform laptop and desktop refresh tasks, including installation, configuration, imaging, and troubleshooting. * Provide on‑site technical support to hospital staff with minimal disruption to ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Milwaukee, WI

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support engineer in Milwaukee, WI is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.34 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

What are popular job titles related to Desktop Support Engineer jobs in Milwaukee, WI?

For Desktop Support Engineer jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Desktop Support Engineer jobs in Milwaukee, WI look for?

The top searched job categories for Desktop Support Engineer jobs in Milwaukee, WI are:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $55,322 per year, or $26.6 per hour.

Destop Support

Sage IT Inc

Milwaukee, WI • On-site

Other

Re-posted 12 days ago

Job description

Desktop Support
Milwaukee, WI
Long Term Contract
As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage the reporting of SLAs, Adherence of SLA and contract

Manage shift and shift planning including on call roster

Manage Resource productivity

Enable the team with training and development

Ensure security compliance

Ensure sufficient inventory level is managed across locations

Ensure all service request and incidents are resolved before agreed service levels

Plan and execute any move request or project work

Lead the team by providing technical and process assistance to below activities

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes and health checks

Perform onsite updates, Configuration changes, or Software installations.

Provide onsite technical assistance to end users by visiting their desk location

Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

Perform end-user support related security and controls and compliance related tasks such as

Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

Provide On-call support if required outside business hours on a rotational basis

Desired Qualifications:

Experience with various desktop systems, operating systems, and diverse technical environments.

Excellent customer service orientation and verbal communication skills.

Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

Ability to install software for and troubleshoot a wide range of applications.

Analytical thinking and problem-solving ability.

CompTIA A+ certification or equivalent certification

Flexible for travelling to remote sites or cluster

Should be able to lift weight up to 30lbs at waist level

James Schultz

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