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Desktop Support Associate Jobs in Porter, TX (NOW HIRING)

NetCov

Service Desk Specialist - Onsite

Houston, TX · On-site

$46K - $70K/yr

... support to clients, addressing and resolving desktop hardware, application, and endpoint peripheral ... Associate's degree in Information Technology, Computer Science, Network Administration or related ...

Galent

Release Engineer

Houston, TX · On-site

Experience with Azure Virtual Desktop * Strong written and verbal communication skills Preferred ... AZ-900, AZ-204, HashiCorp Terraform Associate. * Demonstrated ability to support automation ...

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Install, configure, and support local desktop applications in a Windows based environment * Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)

New

Siepe

IT Help Desk Tier 1

Houston, TX

Install, configure, and support local desktop applications in a Windows based environment * Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)

New

Siepe

IT Help Desk Tier 1

Houston, TX · On-site

Install, configure, and support local desktop applications in a Windows based environment * Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)

New

Altium

Systems Administrator

Houston, TX · On-site

Supports server rooms, MDFs, and IDFs through cabling, equipment checks, and physical ... Modern Desktop Administrator Associate). * ITIL Foundation certification preferred. Skills ...

Altium

Systems Administrator

Houston, TX · On-site

Supports server rooms, MDFs, and IDFs through cabling, equipment checks, and physical ... Modern Desktop Administrator Associate). * ITIL Foundation certification preferred. Skills ...

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Desktop Support Associate information

See Porter, TX salary details

$14

$21

$28

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Porter, TX is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Porter, TX?

The most popular types of Desktop Support jobs in Porter, TX are:

What cities near Porter, TX are hiring for Desktop Support Associate jobs?

Cities near Porter, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Porter, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,389 per year, or $21.3 per hour.

Technical Account Manager

Intercontinental Exchange Holdings, Inc.

Houston, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Overview

Job Purpose

Intercontinental Exchange (ICE) presents a unique opportunity for a full-time Associate Technical Account Manager (TAM) to join the Houston team, responsible for supporting Americas new and existing WEBICE customers, FCMs and middle / back-office users of ICE trading / clearing applications. 

Responsibilities

  • Responsible for supporting clients using the WEBICE trading application and associated suite of products
  • Build and maintain relationships with new and current users through continued training and floor visits
  • Become an expert in the content and functionality of WEBICE and suite of associated products
  • Channel customer feedback into the product development and technology teams
  • Build good understanding of customer workflows and their toolset (ICE or otherwise)
  • Build good understanding of competitive landscape and their offerings. Document key critical gaps in our offering vis-a-via marketplace and get that channeled into our roadmap working closely with product teams
  • Ability to conduct high level presentations to traders, quants, and risk managers, within the banking, trading, hedge fund & broking community
  • Maintain high level training sessions with ability to cross sale other ICE solutions and product derivatives
  • Candidate must understand futures and options
  • Provide bi-weekly customer feedback to the Product Management team and document accordingly
  • Travel would be required

Knowledge and Experience

  • Bachelor's degree or equivalent work experience is required
  • Ability to use Microsoft Office.  Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems
  • Qualifications: Understand key target industries, trends in industry and emerging technologies
  • Pro-active approach to calling customers, managing their time effectively and scheduling a weekly diary with client site visits and online training demos 
  • Knowledge of Capital Markets (Exchange and/or OTC) and derivatives
  • Any prior exposure to an Exchange, futures /options/ OTC trade lifecycles, trading or working with desktop commodity applications

#LI-JW1

----------Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Employment Type: FULL_TIME

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