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Desktop Support Associate Jobs in Porter, TX (NOW HIRING)

Harris Health System

IT Field Svcs Specialist I

Houston, TX · On-site

$24.34 - $31.04/hr

  • Retirement

Associate Degree preferred. HDI Desktop Support Technician within 6 months of hiring. Work Experience : Minimum of 2 years' experience repairing and supporting IT equipment and software. SPECIAL ...

New

TAS Energy

IT Support Specialist

Houston, TX · On-site

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

Comfortsystemsusa

IT Support Specialist

Houston, TX

Associates degree in a computer related field preferred or experience in an IT support position. MINIMUM REQUIREMENTS: * Strong experience supporting desktop, laptop, and tablet hardware, including ...

Patten Title Company

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

System Maintenance & Administration Set up and configure desktops, laptops, printers, and mobile ... Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

  • Medical

  • Retirement

  • PTO

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

Inserso

Network Support Technician

The Woodlands, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Inserso

Network Support Technician

Spring, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

K. Hovnanian Companies

Architectural Associate

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Additional skills include proficiency in AutoCAD Architectural Desktop, Google Sketchup, knowledge ... You can look forward to professional support and extensive benefits-including medical/dental/vision ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide Tier 1 and Tier 2 technical support for Sungrow USA, including desktops, laptops, mobile ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree in a technical field * Familiarity with Microsoft Windows and Office * Excellent ... Experience managing/maintaining desktops, servers, storage systems, server software, and network ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Porter, TX

Desktop Support Associate information

See Porter, TX salary details

$14

$21

$28

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Porter, TX is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Porter, TX?

The most popular types of Desktop Support jobs in Porter, TX are:

What cities near Porter, TX are hiring for Desktop Support Associate jobs?

Cities near Porter, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Porter, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,389 per year, or $21.3 per hour.

Senior IT Technician

Infrastructure Consulting & Engineering

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Senior IT Technician
Houston, Texas
About ICE
Infrastructure Consulting & Engineering, LLC (ICE) is a nationally recognized transportation design and consulting firm providing civil engineering, transportation, construction engineering & inspection (CEI), maintenance engineering & inspection (MEI), surveying, and infrastructure consulting services throughout the United States.
Our success is built on technical excellence, innovation, and a commitment to improving the communities we serve. As our company continues to grow, so does our investment in technology. Our Information Technology team provides the infrastructure, security, and support that enables more than 500 professionals across multiple states to deliver exceptional service to our clients.
Position Summary
ICE is seeking an experienced Senior IT Technician to support and maintain the technology infrastructure that powers our growing multi-state organization. This position provides advanced Tier II/III technical support while assisting with the administration, implementation, and maintenance of enterprise systems, end-user computing environments, and IT infrastructure.
The Senior IT Technician serves as a technical resource for employees across multiple offices, participates in enterprise technology projects, mentors junior IT staff, and collaborates with IT leadership to improve operational efficiency, cybersecurity, and the overall employee technology experience.
This position is based in Houston, Texas, and primarily supports employees in Houston, Austin, Dallas, and San Antonio, with occasional travel to other ICE offices as business needs require.
Essential Responsibilities
Enterprise Systems Administration
  • Support the administration and maintenance of Microsoft Windows environments, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), endpoint management solutions, and other enterprise technologies.
  • Assist with system upgrades, software deployments, security initiatives, and technology lifecycle management.
  • Support user account administration, permissions, device provisioning, and endpoint security.
  • Monitor system performance and assist in identifying opportunities to improve reliability, efficiency, and security.

Technical Support
  • Provide advanced Tier II/III technical support for desktops, laptops, mobile devices, printers, CAD plotters, phone systems, and related technologies.
  • Diagnose and resolve hardware, software, networking, and operating system issues.
  • Support remote and onsite users across multiple office locations.
  • Escalate and collaborate on complex technical issues while maintaining ownership through resolution.

Technology Deployments
  • Configure, image, deploy, and maintain laptops, desktops, mobile devices, and associated hardware.
  • Coordinate equipment procurement, inventory management, asset tracking, shipping, and replacement schedules.
  • Assist with office expansions, relocations, infrastructure improvements, and technology implementations.
  • Maintain accurate technical documentation, asset records, and support procedures.

Collaboration & Leadership
  • Deliver exceptional customer service while supporting employees with varying levels of technical proficiency.
  • Mentor junior IT staff by providing technical guidance and sharing best practices.
  • Collaborate with the IT Director and other team members on strategic technology initiatives.
  • Recommend process improvements that enhance technology services and operational efficiency.
  • Perform other related duties as assigned.

Required Qualifications
  • Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and professional experience required. Bachelor's degree in preferred.
  • Ten years of progressively responsible experience supporting enterprise IT environments.
  • CompTIA A+
  • CompTIA Security+
  • Microsoft Certified:
    • Modern Desktop Administrator - Experience administering and supporting Microsoft Windows operating systems and Microsoft 365.
    • Azure Administrator - Experience with Active Directory, Microsoft Entra ID (Azure AD), endpoint management, and enterprise desktop support.
    • Endpoint Administrator: Experience deploying and supporting desktops, laptops, printers, mobile devices, and peripheral equipment.
  • Experience supporting Autodesk products and engineering software.
  • Experience supporting Cisco networking environments.
  • Experience with Microsoft Intune, Microsoft Endpoint Manager, and enterprise device management.
  • Experience working in an engineering, architecture, consulting, or professional services environment.
  • Strong troubleshooting, analytical, and root-cause analysis skills.
  • Excellent verbal, written, and interpersonal communication skills.
  • Demonstrated ability to manage multiple priorities while providing exceptional customer service.
  • Valid driver's license with an acceptable driving record.
  • Ability to travel approximately 10-20%, including occasional overnight travel.
  • Must be legally authorized to work in the United States without current or future employer sponsorship.

Work Environment & Physical Requirements
This position is primarily performed in a professional office environment with occasional travel to support other ICE office locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Physical requirements include:
  • Frequent use of computers and standard office equipment.
  • Frequent sitting, typing, and viewing computer monitors.
  • Occasional standing, walking, bending, and reaching.
  • Occasional lifting or moving equipment weighing up to 50 pounds, with or without reasonable accommodation.
  • Ability to communicate effectively in person, by telephone, and through electronic communication.

Work Schedule
This is a full-time position based in Houston, Texas and will support the San Antonio, Austin, and Dallas offices. Normal business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible scheduling may be available based on business needs and supervisor approval. Participation in an after-hours on-call rotation and occasional evening or weekend work may be required to support system maintenance, technology implementations, or emergency response.
Why Build Your Career with ICE?
At ICE, technology is a strategic driver of our success. Our IT professionals partners with engineering, construction, survey, and corporate teams to deliver reliable, secure, and innovative technology solutions that support critical infrastructure projects across the country.
When you join ICE, you'll enjoy:
  • Competitive compensation
  • Comprehensive medical, dental, and vision benefits
  • 401(k)
  • Company-paid Life Insurance and Long-Term Disability
  • Generous paid time off and company holidays
  • Professional development, training, and certification opportunities
  • Career advancement within a growing national engineering firm
  • A collaborative, team-oriented culture where your ideas and expertise are valued
  • Opportunities to lead enterprise technology initiatives that directly impact business operations

Equal Employment Opportunity
Infrastructure Consulting & Engineering, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. Employment is contingent upon successfully completing applicable pre-employment screenings, which may include a background investigation and drug screening, consistent with applicable law. Applicants requiring reasonable accommodation during the application or interview process may contact Human Resources at 803-822-0333 or careers@ice-eng.com

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