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Desktop Support Associate Jobs in Porter, TX (NOW HIRING)

Stonebridge Companies

Junior IT Specialist

Conroe, TX

$35/hr

Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware ... High school diploma or equivalent; an associate degree or technical certification in IT. * 1+ Year ...

Life Cycle Power

IT Technician (Field)

Houston, TX · On-site

Perform Desktop Support operations within the office when not in the field providing technical ... Have an associate or bachelor's degree in an IT-related program in combination with certifications ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

Inserso

Network Support Technician

Spring, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Inserso

Network Support Technician

The Woodlands, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Riot Platforms

IT Support Technician II

Houston, TX · On-site

$20.50 - $28.25/hr

Perform break/fix, provisioning, configuration, asset, and lifecycle support for laptops, desktops ... What you'll have * Associate's degree in information technology or a related field; or an ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Education: Associate's Degree in a computer related field, Bachelor's preferred Professional ...

Hemline

Sales Associate (Hemline CityCentre)

Houston, TX · On-site

$14.25 - $16.50/hr

Familiarity with user functionality on various devices, such as desktops, mobiles, and tablets ... Strong support for retail customers, assisting in inquiries, purchases, and after-sales support.

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Porter, TX

Desktop Support Associate information

See Porter, TX salary details

$14

$21

$28

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Porter, TX is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $22.50 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities near Porter, TX are hiring for Desktop Support Associate jobs?

Cities near Porter, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Porter, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,389 per year, or $21.3 per hour.

Technical Support Specialist

Booth and Associates

The Woodlands, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates' six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.
Position duties include:
• Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
• Administer and support the latest versions of Windows and engineering software
• Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees
• Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.
• Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
• Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.
• Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)
• Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.
• Actively update, maintain and monitor all aspects of computer networks
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Create SOPs for both IT team and employee use for actions, processes, etc.
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Effectively communicate technical concepts to technical and non-technical end-users.
• The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.
Minimum Qualifications:
• Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.
• 2 years of applicable experience required
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions
• Familiarity with help desk software's such as EasyVista and Samange is a plus
• Knowledge of remote access desktop programs and how to use them
• Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations
• Experience supporting Windows server environments either through work experience, classwork, or home projects.
• Self-starter that can operate independently, but also collaborate with colleagues across multiple offices
Preferred Skills / Nice to Have:
• Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.
• Experience with PowerShell scripting for automation and systems administration.
• Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.
• Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.
• CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

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