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Desktop Support Associate Jobs in Dallas, TX (NOW HIRING)

CEC COMPANIES

IT - Support Technician I (34048)

Irving, TX

$20.75 - $28.25/hr

Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software ... Associate's degree in Computer Science, Engineering, or related field preferred. * 1-3 years of ...

L3Harris Technologies

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

L3HHCM20

IT Support Technician

Greenville, TX · On-site

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors ... Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors ... Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software ...

Intras Cloud Services

Support Engineer II

Dallas, TX · On-site

... desktop/laptop hardware; network communications; Internet connectivity; Point of Sale (POS ... Associates Degree or higher in Computer Science, Internet Technology or related fields and/or 4-5 ...

Intras Cloud Services

Support Engineer I

Dallas, TX · On-site

... desktop/laptop hardware; network communications; Internet connectivity; Point of Sale (POS ... Associates Degree or higher in Computer Science, Internet Technology or related fields and/or 1-3 ...

K. Hovnanian Companies

Architectural Associate

Plano, TX · On-site

Additional skills include proficiency in AutoCAD Architectural Desktop, Google Sketchup, knowledge ... You can look forward to professional support and extensive benefits-including medical/dental/vision ...

Inserso

Network Support Technician

Dallas, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Inserso

Network Support Technician

Irving, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Richardson Bike Mart

Retail Sales Associate

Frisco, TX · On-site

$15 - $25/hr

Supporting team members as needed to ensure seamless operations and exceptional customer ... Desktop computers. * Adjustable wrenches. * Adjustable widemouth pliers. Benefits * A competitive ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Dallas, TX

Desktop Support Associate information

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$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Dallas, TX is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Dallas, TX?

The most popular types of Desktop Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Desktop Support Associate jobs?

Cities near Dallas, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,391 per year, or $23.3 per hour.

Full-time IT Service Desk Associate (on-site)

GuideIT

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

About GuideIT
GuideIT is a US-based technology services company headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a full-timeIT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect. Only local candidates will be considered for this on-site role.
About the role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer service desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate role is a Monday-Friday on-site position between the hours of 7:00 am - 5:00 pm. The person who fills this role must be able to work independently with minimal supervision and have acute attention to detail.
Primary duties
  • Provide first-level technical support to end users for technology-related issues
  • Experience with desktop remote control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.)
  • Experience using an incident tracking system
  • Ensure proper documentation for each interaction and escalate when necessary
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
  • Provide support to investigate data anomalies to determine possible root causes
  • Provide solutions and/or recommendations to end user problems reported to Service Desk
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
  • As needed, provide support to coach/mentor system functional end user training
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service
  • Escalate issues to appropriate parties as necessary
Qualifications & required skills
  • 1+ years of technical troubleshooting experience in a call center or service desk environment
  • Strong communication and interpersonal skills
  • Microsoft Operating Systems experience: 1+ years of service desk support experience in a Microsoft environment that includes Windows 10 and 11
  • MacOS knowledge preferred, but not required
  • Office 365 experience including O365 administration
  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
  • Experience with other applications such as Active Directory, MFA, etc.
  • ITIL training and/or experience
  • Previous experience in a call center environment
  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones
Education and Certifications
  • High school diploma and/or GED
  • Industry-specific certification(s) preferred (e.g., CompTIA A+, Microsoft, HDI, etc.)
Position Location
  • On-site- Dallas, TX, USA, 75219

Benefits
GuideIT offers competitive pay, performance-based bonuses and 401K with match. Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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