Desktop Support Associate Jobs in Dallas, TX (NOW HIRING)

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve as a technical lead responsible for supporting and operating the observability model that executes accelerated enterprise patch management. The role focuses on measuring patch management success, monitoring endpoint health during rapid update cycles, identifying user-impacting conditions early, and improving the overall Digital Employee Experience (DEX). This position will correlate telemetry from endpoint management, monitoring, and experience platforms to provide actionable visibility into deployment progress, endpoint stability, remediation needs, and risk exposure during standard, accelerated, and critical patch events. The role partners closely with Endpoint Engineering, Security, Vulnerability Management, Application Packaging, VDI, Service Desk, Operations, and vendor teams to ensure patch execution is measurable, auditable, and aligned with enterprise risk and control expectations.
Your Primary Responsibilities:

• Lead the design and continuous improvement of an Endpoint Management Observability capability supporting accelerated patch management across Windows endpoints, virtual desktops, and managed endpoint platforms.

• Define and report patch success measures, including deployment coverage, install success and failure rates, reboot compliance, device check-in health, remediation progress, and vulnerability exposure reduction.

• Monitor user impact throughout patch waves by analyzing endpoint performance, system stability, application health, reboot behavior, login experience, device responsiveness, and service desk signals.

• Correlate patch deployment rings, pilot groups, phased rollouts, and accelerated response timelines with telemetry to identify anomalies, failing device populations, and emerging DEX issues.

• Support 24-hour, 48-hour, and other accelerated patch response models by providing command-center visibility into deployment status, risk areas, user impact, and remediation actions.

• Partner with engineering teams to establish pre-deployment readiness checks, post-deployment validation, regression indicators, and operational go/no-go criteria for patch waves.

• Drive remediation coordination for failed patch installs, unhealthy devices, repeated reboot failures, performance degradation, application compatibility issues, and other endpoint conditions that may reduce patch completion or user experience.

• Translate observability insights into clear executive, operational, and audit-ready reporting that communicates patch progress, residual risk, user impact, and required actions.

• Work with Security and Vulnerability Management teams to align patch observability with vulnerability remediation priorities, risk exposure, and evidence requirements.

• Collaborate with Application Packaging, VDI, Service Desk, Operations, and vendor teams to resolve application or platform issues identified during patch cycles, including high CPU, memory, disk, or application failure patterns.

• Create, maintain, and improve documentation for observability controls, dashboards, alert thresholds, escalation workflows, remediation tracking, and evidence collection.

• Provide advanced technical support and guidance to desktop support and endpoint operations teams during patch deployment, monitoring, and remediation activities.

• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
• Improved visibility into patch deployment progress, endpoint health, remediation status, and user-impacting conditions during patch events.
• Higher patch completion and remediation effectiveness through telemetry-driven identification of failures, blockers, and unhealthy device populations.
  Reduced risk exposure through faster detection, prioritization, and escalation of patch gaps aligned to accelerated response requirements.
  Improved DEX during patch cycles by proactively identifying performance degradation, application instability, reboot friction, and service-impacting trends.
  Consistent, audit-ready evidence that demonstrates patch management execution, monitoring controls, remediation actions, and risk-based decision-making.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• 6+ years of experience in systems engineering, endpoint management, infrastructure operations, or digital workplace engineering, with demonstrated technical leadership responsibility.

• Hands-on experience supporting enterprise patch management at scale using SCCM/MECM, Microsoft Intune, co-management, Windows Update for Business, or comparable endpoint management platforms.

• Experience building or operating observability, monitoring, and reporting capabilities for endpoint health, patch compliance, application stability, and user experience.

• Strong understanding of vulnerability management, accelerated remediation practices, risk prioritization, and enterprise control expectations.

• Ability to analyze telemetry, identify trends, isolate device or application failure patterns, and convert findings into actionable remediation plans.

• Experience with PowerShell, automation, KQL/Log Analytics, Power BI, or related reporting and analytics technologies preferred.

• Familiarity with Digital Employee Experience frameworks and endpoint experience platforms such as SysTrack/Lakeside, ZDX, or comparable monitoring solutions.

• Experience with Azure, AVD, Windows 365, VDI, cloud-managed endpoints, or hybrid endpoint environments preferred.

• Strong written and verbal communication skills with the ability to prepare executive-ready, operational, and audit-ready reporting.

• ITIL alignment and experience working in regulated enterprise environments preferred.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
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About the Team
Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.