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Desktop Support Associate Jobs in Dallas, TX (NOW HIRING)

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

GuideIT

Sr. Deskside Support Analyst

Fort Worth, TX · On-site

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience ... Ability to mentor Jr Deskside Support associates EDUCATION & CERTIFICATIONS * High school diploma ...

GuideIT

Sr. Deskside Support Analyst

Fort Worth, TX · On-site

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to troubleshoot hardware/software issues on laptops and desktops * Cisco phone experience ... Ability to mentor Jr Deskside Support associates EDUCATION & CERTIFICATIONS * High school diploma ...

The Reynolds and Reynolds Company

Proton IT Helpdesk

Dallas, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT Helpdesk/Desktop Support role required; IT certifications or technical education required ... associates with the right balance between work and family. We offer a comprehensive benefits ...

Executive Software Guild

Desktop Engineer

Dallas, TX · On-site

: Required Qualifications Associate or bachelor s degree in information technology, Computer Science, Engineering, or equivalent experience 2 5 years of experience in onsite or field technical support ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

DTCC

Lead Systems Engineer

Coppell, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Senior Associate Lead Systems Engineer - Endpoint Management Observability Engineer will serve ... Provide advanced technical support and guidance to desktop support and endpoint operations teams ...

Exeter Finance

Senior Service Desk Specialist

Irving, TX · On-site

$31 - $42.95/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or ... Minimum 3-5 years of experience in Service Desk, desktop support, or executive technical support ...

Maverick Power

Help Desk Specialist II

Garland, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum of 2 years of progressive experience in an IT Helpdesk, Desktop Support, or Technical ... Associate or bachelor's degree in information technology, Computer Science, or a related field is ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Dallas, TX

Desktop Support Associate information

See Dallas, TX salary details

$15

$23

$31

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Dallas, TX is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $24.52 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Dallas, TX?

The most popular types of Desktop Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Desktop Support Associate jobs?

Cities near Dallas, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,391 per year, or $23.3 per hour.

Help Desk Analyst

Methodisthealthsystem

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

Posted 21 days ago

Job description

Hours of Work :

11a - 930p

Days Of Week :

Wednesday - Saturday

Work Shift :

Job Description :

Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
High School Diploma or Equivalent required.
Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
Related technical school or military experience accepted.
Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
Previous experience in Healthcare Information Services preferred.
Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
Customer service oriented with demonstrated skills in service recovery.
Ability to work any hours to support 24 7 operations.
Availability to travel between campuses
Your Job Responsibilities:
Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds
Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
Maintain Help Desk operator performance SLA quotas.This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
Maintain highly accurate trouble ticket entries in the Help Desk software system
Participate in training programs to address the shifting application support needs of the help desk.This includes participation with the End User Tech team for rounding and departmental support.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:

  • Great Place to Work Certified2026-2027

  • Glassdoor's Best Places to Work 2025 & 2026

  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026

  • TIME's Best Companies for Future Leaders 2025 & 2026

  • Newsweek's America's Most Admired Workplaces 2026

  • Glassdoor's Best-Led Companies 2025

  • Fortune Best Workplaces in Health Care 2025

  • Military Friendly Gold Employer 2025

  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025

  • Newsweek's Americas Greatest Workplaces 2025

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