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Desktop Support Associate Jobs in Atlanta, GA (NOW HIRING)

Waveguide

JUNIOR TECHNICIAN - ATLANTA, GA

Atlanta, GA · On-site

$20 - $23/hr

Previous desktop support experience a plus, Microsoft certification and/or experience with ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...

Infojini Inc

PC Support Specialist

Atlanta, GA

$13 - $16/hr

Qualifications Minimum Qualifications: 1. Associates Degree with at least 3yrs of work experience ... desktops. 4. Understands: email protocols (IMAP, POP, SMTP); security issues such as anti-virus ...

MedCura Health

IT Support Specialist

Stone Mountain, GA · On-site

Associate degree or equivalent experience in computer science or a related field; or two years of ... Install new technology such as operating systems, software, desktops, laptops, tablets, and related ...

MedCura Health

IT Support Specialist

Stone Mountain, GA · On-site

Associate degree or equivalent experience in computer science or a related field; or two years of ... Install new technology such as operating systems, software, desktops, laptops, tablets, and related ...

MedCura Health

IT Support Specialist

Stone Mountain, GA · On-site

Associate degree or equivalent experience in computer science or a related field; or two years of ... Install new technology such as operating systems, software, desktops, laptops, tablets, and related ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

OR Associate' s/Vocational/Technical degree in a related field such as computer and information ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

Fulton Schools

Technology Support Specialist

Atlanta, GA · On-site

$50 - $70/hr

... Associate's Degree in a related field or In lieu of degree, will consider 2 years of related ... Demonstrated understanding of end-user technology hardware, including desktops, laptops, tablets ...

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Desktop Support Associate information

See Atlanta, GA salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Atlanta, GA is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $23.80 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Atlanta, GA?

The most popular types of Desktop Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Desktop Support Associate jobs?

Cities near Atlanta, GA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

IT Support Technician / Cartersville

Motion Recruitment Partners, LLC

Cartersville, GA • On-site

$19.25 - $26.25/hr

Other

Posted 10 days ago

Job description

Are you an IT Support professional with manufacturing experience seeking your next opportunity? We have a contract opening for an onsite Support Technician who will provide onsite and remote technical hardware/software support for client computers, servers, notebooks and other technologies for the company. This role is on site with free parking and business casual dress code with jeans allowed.
Contract Duration: This six month + contract with the potential to go permanent
Required Skills & Experience
  • Associate degree in Computer Science or related field required; Bachelor's degree preferred.
  • 7+ years of hands-on technical support experience.
  • Active Directory and Zebra Printer experience
  • Strong proficiency with Office 365 and Windows 11 Operating System.
  • Working knowledge of TCP/IP, DNS, DHCP, and network configurations.
  • Skilled in diagnosing and repairing PC, notebook, and peripheral hardware.
  • Experience with backup software, remote desktop tools, and endpoint management.
  • Basic scripting (e.g., PowerShell) preferred.
  • Familiarity with relevant business applications including Revit, Aptean Made2Manage, and Microsoft Dynamics 365 is strongly preferred.
  • Communication & Organizational Skills
  • Capable of resolving both first- and second-level technical issues independently
  • Ability to handle a fast-paced and dynamic work environment with changing priorities and responsibilities.

Desired Skills & Experience
  • Experience in a manufacturing environment
  • Supporting C Suite
  • Prior Tier II/III or senior-level support experience preferred.
  • Intune experience preferred
  • Microsoft MCP certification for the current desktop operating system (preferred).

What You Will Be Doing
Daily Responsibilities
  • Monitor the ticket flow for the supported business unit and resolve or escalate urgent tickets
  • Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
  • Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
  • Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
  • Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
  • Document and communicate system changes, maintenance schedules, and incidents effectively across teams. Including keeping ticketing system updated.
  • Ensure systems adhere to company IT standards, policies, and security protocols.
  • Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
  • Provide second-level technical support for more complex client/server technical problems.
  • Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
  • Perform other duties as assigned.
  • Understanding of client/server LAN/WAN environments
  • Ability to resolve both first and second level client hardware/software technical problems.
  • Ability to handle a fast paced, dynamic, volatile environment.
  • Ability to get along well and deal with people in all levels of responsibility.
  • High School Diploma required. Computer science degree or equivalent experience required. Bachelor's degree preferred.
  • Microsoft MCP certification for the current desktop operating system (preferred).
  • Ability to communicate well at all levels of the organization.

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