ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Atlanta, GA (NOW HIRING)

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

... desktop support tools to develop and maintain your ability to support our clients. * You adhere to ... Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your ...

ADP

Client Support Consultant- Tax

Alpharetta, GA · On-site

... desktop support tools to develop and maintain your ability to support our clients. * You adhere to ... Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Focus on your ...

Emory Healthcare

Supervisor, IT Field Services

Decatur, GA · On-site

$41.04 - $50.99/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience * Experience: * Minimum of 5 years of IT field services, desktop support, or ...

Emory Healthcare

Supervisor, IT Field Services

Decatur, GA · On-site

$90 - $120/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience * Experience: * Minimum of 5 years of IT field services, desktop support, or ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum 1-3 years of experience in a help desk, desktop support, service desk, or end ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Atlanta, GA

Desktop Support Associate information

See Atlanta, GA salary details

$15

$22

$30

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Atlanta, GA is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $23.80 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Atlanta, GA?

The most popular types of Desktop Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Desktop Support Associate jobs?

Cities near Atlanta, GA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

Client Support Consultant- Tax

ADP

Alpharetta, GA • On-site

Full-time

PTO

Re-posted 4 days ago

Job description

ADP is hiring aClient Support Consultant.

  • Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
  • Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clientsmeet their payroll tax needs so they can focus on their business. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

Success in this role is supported by working within a structured environment. Performance metrics help guide priorities, service delivery, and continuous improvement.You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?Apply now!

To learn more about Client Services at ADP,watch here:https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:Responsibilities

What you can expect on a typical day:

  • Client Support.You will help our clients manage their businessusing our solutions, which could include troubleshooting and probing to resolve payroll tax issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
  • You will continually upgrade your knowledge and skills on payroll tax, includingfederal and statecompliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
  • You adhere to a daily schedule and organize yourself to deal with a consistent volume of calls, and service request resolution. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:Required Qualifications

  • 1 to 2 years of payroll processing or payroll tax processing experience
  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required.
  • You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

  • Experience noted above, OR
  • Prior Human Capital Management our HCM outsourcing experience.
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belongby joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
  • Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving backandgenerating a lasting, positive impactupon the communities in which we work and live.
  • Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

FacebookTwitter

View All ADP Jobs

Apply