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Desktop Support Associate Jobs in Augusta, GA (NOW HIRING)

Enlyte

Medical Field Case Manager

Augusta, GA · On-site

$75K - $90K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... Education: Associates Degree or Bachelor's Degree in Nursing or related field. * Experience: 2+ ...

Enlyte

Medical Field Case Manager

Augusta, GA · On-site

$75K - $90K/yr

We support their journey back to health and wellness through our industry-leading solutions and ... Education: Associates Degree or Bachelor's Degree in Nursing or related field. * Experience: 2+ ...

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Desktop Support Associate information

See Augusta, GA salary details

$14

$22

$29

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Augusta, GA is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $23.27 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Augusta, GA?

The most popular types of Desktop Support jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Desktop Support Associate jobs?

Cities near Augusta, GA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,963 per year, or $22.1 per hour.

Desktop Engineering Lead.

Savannah River National Laboratory

Aiken, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description


Desktop Engineering Lead
Lead is responsible for architecting, securing, and maintaining the organization's endpoint infrastructure (desktops, laptops, and mobile devices). They lead a team of engineers, oversee device lifecycles, and drive modern IT automation.
Responsibilities
Responsibilities
  • Administer endpoint management platforms including Microsoft Intune and related configuration management tools to enforce patch compliance, device encryption, application deployment standards, and endpoint security configurations consistent with industry cybersecurity control frameworks
  • Oversee enterprise patch management cycles for endpoints, ensuring timely vulnerability remediation, documentation within ITSM change workflows, and validation of successful deployment prior to closure
  • Coordinate with Identity, Credential, and Access Management (ICAM) leadership to ensure workstation authentication controls, MFA enforcement, certificate deployment, and conditional access configurations are functioning properly within Microsoft Entra ID and Microsoft 365 integrations
  • Validate endpoint log forwarding and monitoring integration with enterprise monitoring platforms to ensure visibility into device health, configuration compliance, and potential security anomalies
  • Produce and maintain workstation engineering documentation including gold image standards, configuration baselines, lifecycle refresh schedules, and compliance dashboards
  • Support root cause analysis for enterprise-wide endpoint incidents, configuration conflicts, or patch deployment failures and implement corrective actions to prevent recurrence
  • Participate in Change Advisory Board (CAB) reviews to assess risk and approve major workstation environment changes prior to deployment

Qualifications
Minimum Qualifications:
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
  • 7-9 years of IT support experience, with at least 1-2 years in a supervisory role.
  • Complies with all policies and standards.
  • Maintain appropriate level government security clearance.
  • Experience engineering enterprise Windows desktop environments and secure configuration baselines

Preferred Qualifications:
  • Knowledge of endpoint management platforms including Intune or similar device management tools
  • Familiarity with endpoint encryption, Defender security controls, and compliance reporting
  • Experience integrating workstation logs with SIEM platforms
  • Knowledge of lifecycle refresh planning and endpoint inventory management
  • Preferred Certifications: Microsoft Certified: Endpoint Administrator Associate; CompTIA Security+

About Us
"We put science to work!"
Savannah River National Laboratory (SRNL) is a multi-program laboratory applying state of the art science and practical, high-value, cost-effective solutions to complex technical problems to protect the nation. Located at the U.S. Department of Energy's (DOE) Savannah River Site (SRS) in Aiken SC, the laboratory develops and deploys innovative technologies to address some of the nation's environmental, energy, and national security challenges.
Battelle Savannah River Alliance (BSRA) is constantly assessing trends to provide the best possible benefits to our workforce. We also negotiate cost effective premiums that will meet the needs of our evolving workforce.
Some of the *Benefits offered to employees include:
*Benefits vary based upon employment status
  • Highly competitive Medical, Dental, and Vision options including HSA options with company provided seed
  • Short- & Long-Term Disability (company paid)
  • Life Insurance Non-Contributary 1X salary (company paid)
  • AD&D Non-contributary 1x salary (company paid)
  • Savings & Investment plan:
    • Qualified Non-Elective Company Contribution of 5% each pay period with immediate vesting
    • Company match 50 cents/dollar up to 8% (5 yrs. vesting in company match)
  • Contributory Life Insurance up to 5x Salary with $1M Cap
  • Contributory AD&D (employee, spouse and children)
  • Paid Time Off
  • Employee Assistance Plan
  • SRNL offers a competitive relocation package to ease the transition process. Domestic and international relocation assistance is available for certain positions.

For more information about our benefits, working here, and living here, visit the "About" tab at www.srnl.doe.gov.
BSRA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BSRA is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. Please email us at SRNLRecruiting@srnl.doe.gov with any questions regarding the hiring process or to request an accommodation.

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