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Desktop Support Analyst Jobs in Georgia (NOW HIRING)

Georgia

Development Support Analyst

Atlanta, GA · On-site

$54K - $58K/yr

Development Support Analyst Agency: Department of Community Affairs Job Requisition ID: JR0000002720 Shift: Not Applicable (United States of America) Compensation Details: $54,000-$58,000 Make a ...

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Robert Half

IT Support Analyst

Brunswick, GA · On-site

We are looking for an experienced IT Support Analyst to join a collaborative technology team in ... issues across desktops, infrastructure, and networked systems while supporting a fast-paced ...

New

Genesis Technical Staffing, Inc.

Be Seen First

Field Support Analyst 1

Forest Park, GA · On-site

$29 - $31/hr

Field Support Analyst 1 Duration: 3 years Seeking Billing and Customer Service experience as well ... High degree of proficiency in advanced desktop applications (Excel, Access) * Customer Service ...

New

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support analyst in Georgia is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.38 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Georgia?

The most popular types of Desktop Support Analyst jobs in Georgia are:

What are popular job titles related to Desktop Support Analyst jobs in Georgia?

For Desktop Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Georgia look for?

The top searched job categories for Desktop Support Analyst jobs in Georgia are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,232 per year, or $22.7 per hour.

End User Support Analyst

Inspire Brands, Inc.

Sandy Springs, GA • On-site

Full-time

Re-posted 5 days ago

Inspire Brands rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

27th of 106 rated fast food restaurants

Job description

The End User Support Analyst is responsible for delivering high-quality technical support and customer service to internal users by resolving hardware, software, and network issues. This role serves as a primary point of contact for end-user technology needs, ensuring timely troubleshooting, issue resolution, and a seamless user experience.
The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and prioritizing support tickets. They collaborate cross-functionally with infrastructure, development, and application teams to escalate complex issues and drive resolution.
RESPONSIBILITIES
  • Responsible for providing end-user support and software, hardware, and network assistance. Equally comfortable supporting either Windows or Mac OS.
  • Relies on experience and judgment as well as pre-established procedures and instructions to identify, research, and resolve technical problems.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
  • Triage Level II and Level III trouble tickets.
  • Interface with infrastructure, database, and development personnel.
  • Ability to complete multiple simultaneous projects in a timely manner.
  • Analyzing and identifying trends and devising preventative solutions.
  • Performs other duties or special projects as assigned.
  • Collaborate with development staff to recreate problems in the test environment.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Communicate plans, progress, and issues in a timely manner.
  • Actively contribute to ongoing process improvement when working issues and requests through email, phone, tech bar, and bot interaction
  • Mentoring other help desk personnel on hardware and software problem analysis and resolution.
  • Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support team, while providing supporting analysis artifacts.
  • Installing, configuring, and maintaining desktop, VM, and laptop PCs and peripherals such as printers.
  • Installing and configuring applications and operating systems, software, and upgrades.
  • Troubleshooting and repairing complex hardware and network connectivity issues.
  • Removing old equipment and performing data migration to new machines.
  • Assisting with the successful execution of all corporate-wide A/V presentations while maintaining the availability and functionality of the A/V equipment.
  • Resolving complex hardware maintenance issues including cell phone, telephone, Internet/intranet connectivity laptops, desktops, A/V Displays, and attached peripherals.
  • Provide support for external helpdesk(s), field service organization(s), and Restaurant Technology groups with application support and maintenance management.
  • Wireless networking support for corporate and field-based users by including connectivity issues and VPN issues through wireless or hard-wired solutions.
  • Printer support for network printers and field-based multi-function devices, including network connectivity, software installation, minor repair, and vendor management for major repairs.
  • Logging all hardware and software on any desktop, laptop, server, and peripherals and ensuring that appropriate asset tracking software is regularly run against any asset maintained by the technician.
  • Logging consumable inventory used by the customer base, including completion of change inventory forms for all requested consumables by any customer.

EDUCATION AND EXPERIENCE QUALIFICATIONS
  • 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
  • Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred. Prior Quick Service Restaurant experience, a plus.

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Must be a self-motivated professional who is dedicated to assisting the customer in a tactful manner, even in the most stressful of circumstances.
  • Proven skills in technology troubleshooting.
  • Able to function effectively in a fast-paced team environment.
  • Quick to learn new systems and products.
  • Medium to high-level Microsoft Office 365 computer skills.
  • Extensive Microsoft Outlook knowledge.
  • Medium to high level of Windows 10 knowledge.
  • Some knowledge of Windows 11.
  • Medium to high level of Mac OS knowledge.
  • iPhone, iPad, Droid phones, Microsoft Surface and Tablet Support experience a plus
  • Stays current on technology trends and passionate about technology
  • After-hours support on a rotational basis (weekly).

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.

What Inspire Brands employees say

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About Inspire Brands

Sourced by ZipRecruiter

Inspire Brands Inc., located in Atlanta, GA, United States, operates in the foodservice industry as a multi-brand restaurant company, making it among the biggest restaurant companies globally. Their portfolio includes well-known restaurant brands such as Arby's, Buffalo Wild Wings, Sonic, and Jimmy John's, reflecting their commitment to innovation and quality. Founded in 2018 as a result of a consolidation of various restaurant brands under one corporate umbrella, Inspire Brands was formed with a vision to invigorate excellent brands and supercharge their long-term growth.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

2018

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