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Desktop Support Analyst Jobs in Georgia (NOW HIRING)

MCI RPOaas

Desktop Support Technician I

Savannah, GA

$36K - $40K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Alpharetta ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Alpharetta ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$15.50 - $19.75/hr

IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

MCI RPOaas

Desktop Support Technician I

Savannah, GA · On-site

$15.50 - $19.75/hr

POSITION OVERVIEW IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and ...

4P Consulting Inc

Field Support Analyst

Forest Park, GA · On-site

Field Support Analyst (Billing Analyst)Duration: 3 yearsLocation: 260 Southfield Parkway, Forest ... High degree of proficiency in advanced desktop applications (Excel, Access).Customer Service ...

New

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and ...

4P Consulting Inc

Field Support Analyst

Forest Park, GA · On-site

Field Support Analyst (Billing Analyst)Duration: 3 yearsLocation: 260 Southfield Parkway, Forest ... High degree of proficiency in advanced desktop applications (Excel, Access).Customer Service ...

New

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Georgia

Desktop Support Analyst information

See Georgia salary details

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$22

$33

How much do desktop support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support analyst in Georgia is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.38 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Georgia?

The most popular types of Desktop Support Analyst jobs in Georgia are:

What are popular job titles related to Desktop Support Analyst jobs in Georgia?

For Desktop Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Georgia look for?

The top searched job categories for Desktop Support Analyst jobs in Georgia are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,232 per year, or $22.7 per hour.

Desktop Support Technician I

MCI RPOaas

Savannah, GA

$36K - $40K/yr

Full-time

Re-posted 28 days ago

Job description

Overview

IT DESKTOP SUPPORT

OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.


Responsibilities

WHAT DOES AN IT DESKTOP SUPPORT DO?

This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the director of network engineering, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

  • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization.
  • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
  • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
  • Asset management - responsible for tracking desktop hardware and software inventory in real-time.
  • On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
  • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
  • Other duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care, sales or contact center role is a plus. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The primary requirements of this position include but are not limited to the following:

  • Desktop Support or IT Help Desk experience
  • Proficiency researching and troubleshooting complex problems and errors
  • Demonstrated ability with basic networking, and telephony
  • Demonstrated ability to research, plan, document, and execute complex tasks/projects
  • Excellent written and oral communication skills
  • Excellent interpersonal and customer service skills
  • Excellent work ethic and dedication
  • Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
  • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required