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Desktop Support Analyst Jobs in Georgia (NOW HIRING)

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

The EDH, LLC

$19.50 - $24.75/hr

The role of the Desktop Support Technician is to provide first and second line support for all ... To take ownership of issues by carrying out problem analysis to implement temporary or permanent ...

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA · On-site

$19.25 - $24.50/hr

Desktop Support Technician Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of ...

New

TTEC

$19.50 - $24.75/hr

As a Desktop Support Lead Technician you will be responsible for maintaining the desktop ... Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Duluth, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Artech Information System LLC

desktop support

Atlanta, GA

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Synergis

Desktop Support - Executive Support

Atlanta, GA · On-site

$23 - $25/hr

Desktop Support Specialist TITLE: Device Support Engineer - L1 LOCATION: Atlanta, GA - onsite role 5 days a week ANTICIPATED DURATION: 6-12+ months contract to hire Responsibilities: * Provide first ...

MCI RPOaas

Desktop Support Technician II

Savannah, GA

$40K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

MCI RPOaas

Desktop Support Technician III

Savannah, GA

$50K - $55K/yr

Overview IT DESKTOP SUPPORT OnBrand24 is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Georgia

Desktop Support Analyst information

See Georgia salary details

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How much do desktop support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support analyst in Georgia is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.38 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Georgia?

The most popular types of Desktop Support Analyst jobs in Georgia are:

What are popular job titles related to Desktop Support Analyst jobs in Georgia?

For Desktop Support Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Georgia look for?

The top searched job categories for Desktop Support Analyst jobs in Georgia are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,232 per year, or $22.7 per hour.

Desktop Support Analyst

DIRTT Environmental Solutions Inc.

Port Wentworth, GA

$22 - $29.75/hr

Full-time

Posted 14 days ago

Job description

Who We Are

Not just built for today. Building for tomorrow.

DIRTT is a global leader in industrialized construction. Our system of physical products and digital tools empowers organizations—alongside construction and design leaders—to build high-performing, adaptable interior environments.

Operating across workplace, healthcare, education, and public sector markets, DIRTT provides total design freedom and greater certainty in cost, schedule, and outcomes.

We are a highly motivated group of individuals who embrace the company’s entrepreneurial spirit. Everyone is hands-on, regardless of role. We celebrate our successes together, work hard, have fun, and treat one another with respect.

Who You Are

As a Desktop Support Analyst, you’ll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues with patience and precision, deliver exceptional service, and embody our EPIC values every step of the way.

What You’ll Do
    • Provide first-line technical support to customers via phone, email, or chat, assisting with hardware and software issues, account access, and general inquiries.
    • Diagnose and troubleshoot technical problems, determining the root cause and applying solutions efficiently. Escalate complex issues to the appropriate teams when necessary.
    • Assemble, configure, and rebuild desktop and laptop computers.
    • Create, manage, and track support tickets to ensure timely and accurate issue resolution, maintaining detailed records of customer interactions and solutions provided.
    • Use remote desktop tools to assist customers with software installations, configurations, and troubleshooting.
    • Educate end-users on basic IT procedures, best practices, and security protocols.
    • Provide basic support for hardware issues, including workstations, printers, and peripherals, and coordinate hardware repairs and replacements as needed.
    • Assist with software installations, updates, and configurations, ensuring that applications run smoothly.
    • Assist in enforcing company and industry-standard security policies, helping users with password resets, and ensuring a secure computing environment.
    What You’ll Bring
    Required Qualifications
    • Some experience in IT/computers would be considered an asset
    • Excellent verbal and written communication skills.
    • Basic knowledge of Windows and macOS operating systems and Microsoft Office products.
    • A customer-centric attitude with the ability to remain patient, empathetic, and professional when dealing with clients.
    • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
    • Collaborative mindset to work effectively with other IT professionals and support team members.
    • Ability to adapt to changing technology and industry trends.
    • Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
    • Industry-standard certifications in IT support or helpdesk operations are a plus.

    What’s In It for You

    • Competitive base salary plus a variable pay (bonus) program
    • Eligibility to participate in DIRTT’s Employee Share Purchase Plan
    • For in-office roles: continental breakfast, coffee, tea, soda, daily hot cafeteria lunch, and snacks
    • Comprehensive health benefits, including medical, dental, and vision coverage
    • Disability and insurance benefits, including short- and long-term disability, life insurance, dependent coverage, and voluntary options (may vary by location)
    • Mental health and wellbeing support, including an Employee Assistance Program (EAP)
    • A thorough and supportive onboarding program designed to set you up for success

    Equal Opportunity & Hiring Information

    DIRTT Environmental Solutions is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic.

    DIRTT is committed to providing reasonable accommodations throughout the recruitment process. If you require an accommodation, please let us know.

    Roles at DIRTT are safety-sensitive. Pre-employment drug and alcohol testing may be required. Applicants must be 18 years or older.

    Employment is conditional upon the successful completion of a background check, where permitted by law. This will be conducted through a trusted third-party provider after a conditional offer has been accepted.

    We thank all applicants for their interest; however, only those selected for an interview will be contacted.