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Desktop Services Manager Jobs in Tennessee (NOW HIRING)

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PC Technician

Chattanooga, TN · On-site

$79K/yr

Job Title: IT Desktop Services Technician (Hardware & Lifecycle Management) Role Overview We are seeking a proactive and detail-oriented Desktop Services Technician to manage the full lifecycle of ...

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ... Strong customer service skills * Strong troubleshooting skills * Significant, demonstrated ...

Noblesoft Technologies

Desktop Technician

Chattanooga, TN · On-site

$18.50 - $23.50/hr

ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ... Strong customer service skills * Strong troubleshooting skills * Significant, demonstrated ...

Pioneer Technology

Be Seen First

Desktop Engineer

Chattanooga, TN · On-site

$48K - $75K/yr

Serve as a critical resource and escalation point for the Service Desk and Asset Management teams ... Technical Expertise * Desktop expertise, including Windows 10/11. * Hands-on experience ...

TEKsystems

Desktop Support Analyst

Knoxville, TN

$25 - $27/hr

Provide desktop support for a large-scale Windows environment with over 7,000 managed devices ... Utilize ServiceNow to manage incidents, service requests, and asset tracking. * Provide remote ...

TEKsystems

Desktop Support Analyst

Knoxville, TN

$25 - $27/hr

Provide desktop support for a large-scale Windows environment with over 7,000 managed devices ... Utilize ServiceNow to manage incidents, service requests, and asset tracking. * Provide remote ...

Forward Air

Desktop Support Technician

Greeneville, TN · On-site

$18 - $22.75/hr

Deliver excellent customer service to end users. Qualifications * 0-2 years of IT support, ... Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience ...

TEKsystems

Desktop Technician

Knoxville, TN

$25 - $27/hr

... management of these devices. They are the final line of support for all tech issues and must be ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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Desktop Services Manager information

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Tennessee?

For Desktop Services Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Tennessee look for?

The top searched job categories for Desktop Services Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Desktop Services Manager jobs?

Cities in Tennessee with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you

End User & Desktop Engineer

First Soft Solutions

Bartlett, TN • On-site

Contractor

Posted 26 days ago

Job description

Job Summary

We are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This role combines hands-on technical responsibilities with team leadership to ensure reliable, secure, and efficient end-user services across both modern and legacy Windows environments.

Key Responsibilities
  • Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
  • Provide technical guidance, mentoring, and support to desktop support engineers.
  • Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
  • Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
  • Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
  • Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
  • Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
  • Ensure endpoint security, compliance, and patch management across the enterprise.
  • Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
  • Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
  • Document technical procedures, standards, and support processes.
Required Qualifications
  • 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
  • 2+ years of experience leading or mentoring desktop support teams.
  • Strong hands-on experience with:
    • Active Directory
    • Group Policy (GPO)
    • Organizational Units (OU)
    • Identity & Access Management (IAM)
  • Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
  • Experience with endpoint management platforms such as:
    • Microsoft Intune
    • SCCM / MECM
  • Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
  • Experience with software deployment, patch management, and endpoint security.
  • Excellent communication, customer service, and problem-solving skills.
Preferred Qualifications
  • Experience with Microsoft 365 administration.
  • Knowledge of endpoint security and compliance best practices.
  • Experience planning and executing Windows migration projects.
  • Familiarity with PowerShell scripting and desktop automation.
  • IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus
First Soft Solutions logo

About First Soft Solutions

Sourced by ZipRecruiter

First Soft Solutions custom application Development and Maintenance Services are designed to enable you to lower the total cost of ownership and the required quality for your application. While all application Development Outsourcing is Technically custom, The difference is that packaged applications were designed with a general set of features to be used by a broad range of users. Custom application development is capable of producing practically any feature you may desire for your site. Time and money are virtually the only limiting factors. Our goal is to provide Clients with the Solution that fits their specific and unique needs while giving them the knowledge they need to operate and maintain the New Systems and Software. Our allegiance is to the best solution for our Clients. Our experience and knowledgeable consultants are ready to go above and beyond expectations to assist you in obtaining your goals. We can also provides expert project management throughout the entire project life cycle.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

East Brunswick, NJ, US

Year founded

2006

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